Midland Veterinary Surgery Reviews Summary

Staff Professionalism

Pros:

• "The vets are experienced and the nurses are nice."
• "Both vets & nurses are compassionate & informative."
• "The vet Cerdic Grimbly and all team are real professionals and angels."
• "Our vet, Lauren, was friendly and kind and answered all of our questions."
• "Cerdic Grimbly is the best Veterinary Surgeon along with Holly Swaby and Emma Whitaker."
• "The staff were compassionate and very understanding when no one else was💜."
• "The great team of exceptional professionals is looking after our 7 cats for the last 2 years."

Cons:

• "Vet was not friendly at all and the room had an unbeareble foul smell from the previous consultation, i could hardly breath."
• "I felt let down of how they dealt with my dogs condition."
• "I'm not happy whatsoever. I came with my animal for help as of which I didn't recieve."
• "The one downside to this place is lectures from every vet I came into contact with during my time there."
• "I received a lecture from a nosy nurse telling me tabby cats are female."
• "No any other option given or guidance of treatment."
• "The vet himself I felt was not really in mood."

Customer Service

Pros:

• "The receptionist who made my appointment, was friendly, helpful and patient."
• "Great experience with receptionists too— always willing to take time to listen even when often very busy."
• "Greeted with a warm welcome every visit."
• "Even when I had to put one of my Cats to sleep they were very professional, understanding and compassionate."
• "Initial call answered by helpful and knowledgeable reception staff."
• "The staff are always welcoming and friendly."
• "Everyone’s super friendly, and have that parental, sympathetic and meticulous attention to detail approach towards your pet."

Cons:

• "Very disappointed with the service! I have to change my holiday month because they are very busy!"
• "Awful, booked a consultation 2 weeks in advance, got there 5 min before and had to wait 35 min to be seen."
• "They sometimes ignore online communications."
• "Trying to reach them over the phone takes ages."
• "I have never met such a rude receptionist in all if my life."
• "When I called to find out whether they still treat budgies, the receptionist had such poor listening skills."
• "A very rude receptionist / woman on the phone."

Value for Money

Pros:

• "Also reasonable fees for the treatments given."
• "Great staff, fair costs, first class and honest service."
• "Their prices are reasonable and their vets don't change too frequently."
• "The total cost was explained and we were given a clear break down."
• "If something can be solved by rinsing with warm water won’t ask you to purchase expensive medicine."
• "Lovely staff who know their stuff. I've been bringing my cat here for a decade with no issues or problems."
• "They give great advice and if it’s an emergency will do their utmost to fit you in as quickly as possible."

Cons:

• "You are the worst that happened to me this New Year."
• "I was advised to do in-house bloodwork... but the bloodwork was incomplete and the report wasn’t IDEXX standard so I had to redo the bloodwork somewhere else so was a waste of money."
• "Far to expensive my bill came to £180.81 gave £200 and was asked if i had a £1 said no will pay the odd 81p next time was told that if not paid in 30 days would incur a fine."
• "I had my cat neutered here, they had to operate on her twice due to an error that they made."
• "They are SO OVERPRICED. They even charged me £55 for an adaptil plug in. AVOID."
• "Staff not very kind and price extremely high."
• "ROBBERS! THEY ARE ROBBING THEIR CUSTOMERS IN THE MIDLE OF DAY WITH A SMILE ON THE FACE!!!!"

Operational Efficiency

Pros:

• "Very grateful to the nurse who was driving to work and witnessed my cat had been hit by a car."
• "It was very uplifting for regular phone contact and to hear the stories of how my baby boy was taken care of."
• "Midland Vets have time and time again gone above and beyond the call of duty."
• "The staff have been so helpful during this difficult time and even collected our chinchilla, Truffles, to be treated at the surgery so we could stay safe."
• "Each time I've been here the staff have been lovely and there's been a good vibe."
• "Really easy to register my pet and get an appointment."
• "It's always easy to get appointments, even in lockdown down & get information over the phone."

Cons:

• "Now however with COVID, the wait in the garage and the delays have gotten annoying."
• "No any other option given or guidance of treatment."
• "Trying to reach them over the phone takes ages."
• "Impossible to get through on the phone."
• "Very rude man. My bird was dying. I tried to book emergency appointment and man was just rude to a 16 year old girl."
• "The only downside is, they are very busy so you might be waiting a while until your call gets picked up."
• "They try somewhat but they have too many clients and it’s chaotic."