Medivet 24 Hour Hendon Reviews Summary

Staff and Service Quality

Pros:

• "Vet Sanja was amazing and with no rush answer all my questions and concerns regarding my dog heart condition."
• "Everyone from the receptionist to the vet was very friendly and helpful."
• "The care has been great, all the staff were friendly and obviously care for the animals."
• "Jeremy Carr is an excellent and compassionate vet."
• "They've been excellent with my cat - friendly staff who genuinely seem to care, and responsive service at all times."
• "Great customer service - they were helpful on the phone, the vet was really thorough and articulate in person, happy to answer questions I had."
• "The entire Medivet Hendon staff has been friendly and helpful. I struggled to give my cat the meds he needs and they kindly offered to have me come in daily and so they could do it for me."

Cons:

• "She did not address why he hadn’t pooped but tried to tell me he is not constipated and my cats front leg was broken, which it was not."
• "Wouldn’t sit while talking, rolling her eyes as if she would like to get rid of us as soon as she can."
• "They are careless and very inexperienced."
• "She examined my pet, and 2 minutes after said she had no fever, and the heart seemed fine, but was dehydrated, so I had 2 options, option one would be give her an injection with ranitidine and go home, or option 2 would be keep her there for monitoring and hydration, all in a very impatient tone added to really sharp responses."
• "I had a recent experience of which some blond American Vet doc was unable to cut my fiance's dog nails and she even had an non acceptable attitude."
• "The veterinarian on call that was suppose to admit my dog was an EXTREMELY RUDE lady, patronising and lacking a basic understanding of care."
• "The Veterinarian was so insensitive and rude."

Facility and Cleanliness

Pros:

• "I registered with Medivet and was really pleased with their customer service."
• "There is parking outside for at least 6 cars and there is usually a space free."
• "Very professional and efficient service, would definitely recommend."
• "Friendly staff and professional people to look after your pet."
• "The staff are wonderful really easy to talk to and explain the issues your having..."
• "Both the reception staff and vet Dominika were extremely friendly and kind."
• "Amazing 24hour service with caring staff."

Cons:

• "However, when we picked our pup up after spending 24h at Hendon, he smelled like a homeless dog - probably was sitting in his own urine for hours, had feces all over his butt and hair, and was generally over-stimulated and stressed."
• "Medivet is extremely dirty."
• "I’ve never seen such a dirty veterinary clinic. Shame on you."
• "Awful service, it's like queuing up in a factory, every time you go in you see a different vet."
• "The worse vet I've ever been to! Avoid at all cost and save your time and money."
• "It looks like its the same for other people!! Please for your animals safety avoid this dangerous institution! Avoid at all costs. Avoid!"
• "Been disappointed and appalled many times before post visiting this dreadful place."

Cost and Billing

Pros:

• "Honest price too. Definitely more affordable compare other clinics I have contacted at the time of the emergency."
• "They provide an excellent service at great value."
• "Honest vet, gave me two alternative treatments for two different prices."
• "And, yes the prices are high but well worth it and not really dissimilar to what one would have to pay without the NHS."
• "Very easy to make an appointment, reasonable vet fees."
• "They are very open and upfront about prices which I liked."
• "Medivet also accept Petplan - not only do they charge their services very reasonably."

Cons:

• "I was double charged and threatened with debt collection."
• "Once I proved I was double charged, I received an automatic email saying the matter was resolved, no apology after being a customer for over 7 years."
• "The charge is a little unreasonable."
• "For a check up and blood test, plus one injection for pain, we were charged £305."
• "Insurance was happy to pay out the maximum and the money was sent to Medivet who proceeded to appropriate £450 and refused to refund me the full insurance payout (£3000)."
• "It cost almost £90 (vet consultation fee + Sunday fee)."
• "They are of course over-priced."