Address: Rom Valley Way Retail Park, Romford, RM7 0AN, United Kingdom
Phone: +441708720920
Rating: 4.2
based on 220 reviews.
Staff Interaction
Pros:
"The receptionist was very friendly and helpful."
"ALL the staff are very nice and caring, from the ladies on reception to the nurses and vets."
"Amanda, the receptionist, is so lovely, I had 4 kittens for the first time and needed guidance and help."
"The reception staff are professional and friendly and seem to care from my experience’s at the vet."
"Both the receptionist and vets were amazing."
"The staff were very professional and sensitive to the situation regarding my cat."
"The staff in Vets 4 Pets Romford are a credit to their company."
Cons:
"Totally understand they are busy, but it really isn't hard to say 'Hello, be with you in a moment'."
"The worst thing is the operation doctor hide behind the receptionist and refuses to talk to them, and let them hanging without knowing what actually happened to the kitten."
"This is the worst branch, rude receptionist."
"No greeting from staff."
"Only gripe I have with this place is the receptionists, each and every time, make you stand there like a lemon and don't acknowledge you."
"Rude staff, one staff member dismissed my enquiry and carried on walking around the shop."
"Receptionist is a bit annoying acting as if she knows everything."
Veterinary Care
Pros:
"Crowded at all times due to the low cost but the vets there seem to genuinely care about your pets and do everything they can for them."
"Had to bring my dog in for emergency c section... they were so fast to act."
"The vet worked within my budget and was really nice."
"The vets are lovely every time."
"The vet was incredible, so calm and talked me through everything he was doing."
"The Vet was thorough, diligent and willing to answer all questions asked of her."
"Vet was lovely cared and treated teddy with respect and love."
Cons:
"I cannot face them again, I feel humiliated and I shalt be returning to them ever again."
"I have been chasing the surgeons to respond for their actions and non sense they tell people including the people we should contact and get refunded for mistakes."
"The way they handled my chicken has possibly course further damage coursing more unnecessary pain."
"Gave my dog antibiotics n steroids for his glands, didn't work and charged my £70.00."
"The vet himself was so rude. He was abrasive in the way he spoke to me and showed no real friendliness towards my dog either."
"The vet isn't friendly at all. They seem to treat different people differently in a bad way."
"The vet and staff showed no affection or care to my dog who was ill and were very abrupt and short patienced."
Facility and Accessibility
Pros:
"Offer evening appointments even during weekends which is helpful for busy professionals."
"Plenty of parking available."
"Situated within Pets @ Home. At the back of the store, u will find stairs leading to the 1st floor. U will find a warm welcome from the receptionist."
"Great that you can get an appointment at short notice."
Cons:
"Main issue is that you have to climb a good number of steep steps and didn’t help with the lift out if use."
"The only thing that could be improved is the waiting area while you are waiting to see the receptionist."
"Not the best place to take you pet!! ,aways running late schedule you need to be careful here, because if your there over two hours (70% of the time you will be) youll get a parking ticket."
"I booked appointment at 10:15 for health certificate I was waiting for 1hour 20mins for my appointment."
Communication and Customer Service
Pros:
"The whole staff team are always welcoming, friendly to both owner and (furry client) skilled and so knowledgeable in what they do."
"I can highly recommend Vets4Pets Romford. The Vets diagnosed my little dog with Addison's disease very quickly."
"Every time I called for an update they were reassuring, patient and informative."
"The Nurse who dealt with us was absolutely amazing and so incredibly helpful!"
"Friendly, helpful staff. Despite being busy, they always smile and provide good customer service."
"The staff were so friendly even though it was manic there."
"Really helpful when we visited with our poorly pooch. Good friendly service, thank you Janet."
Cons:
"I have been waiting over a month for them to acknowledge and respond to my complaint."
"I’ve also been charged £560 for the X-ray and overnight stay. None of which was communicated to me."
"Awful experience. Badly organised, with nobody knowing what’s going on. Abysmal communication and unacceptable waiting times."
"Very unhappy with this practice."
"The only way of keeping ourselves updated was to call the vets, when we did get through there was limited information provided on her condition."
"I called the switchboard 3x and every time someone different answered the phone and each one of them gave me a different price."