Wood Street Veterinary Hospital Reviews Summary

Staff and Service

Pros:

• "Quality service from accommodating reception staff to attentive and sympathetic nurses as well as Vets whom provide a full consultation with you in a welcoming and professional manner."
• "An absolutely outstanding team of dedicated caring compassionate veterinary staff."
• "The after care was really good and coco came out so happy from his dental surgery."
• "Saved the lives of my dogs more than once and provided excellent continuity of care."
• "Right from diagnosis to (exceptional) treatment through to aftercare they have been efficient, professional and most importantly compassionate."
• "Amazing personnel, always attentive. We found them to be the best priced and most professional in the area."
• "Everyone here has pet and owners best interests at heart, they have the most up to date equipment and clinical standards and all love the job they do."

Cons:

• "They clearly prescribe medication / do procedures which are only for their financial gain and not in your pets best interest."
• "I also feel that we should have been advised to treat our dog with medication, rather than an operation."
• "DELAYED VETCARE for days..."
• "The vet I saw failed to see the significance in Cookie's little bump which turned out to be an abscess in a spot that's not removable."
• "Please be aware of this lack of training and basic flow of record handling, this is not good for a clinic/hospital stating RCVS standards."
• "The staff are kind enough but the vets like to push unnecessary treatments."
• "Wood St have still not responded to my complaint nearly a month later."

Professionalism

Pros:

• "Our vet was highly professional, informative, caring and supportive, as were all the staff."
• "Professional team from receptionist to nurses and Vets."
• "The Vet was very thorough and honest."
• "Dr Rajat Mukherjee...showed so much care and he kept me updated the whole way through as I was so worried."
• "Everyone - from the reception staff to the veterinary nurses to the vets are wonderful."
• "The vet Raj is rather knowledgeable, kind, caring, thoughtful and pleasant."
• "All staff are friendly and knowledgeable."

Cons:

• "This veterinary surgery is purely a business and if you are prepared to accept that then you will find no problems with them."
• "The vets also had completely different opinions on my dog."
• "There were problems with handover of information from one vet to another and across day shift to night shift."
• "Use this practice with caution as you will be paying over inflated prices."
• "The vet we saw was more concerned with making money than anything else."
• "They gave me the wrong amount of medication and are very overpriced."
• "The dog didn’t even get an examination for my £300."

Compassion and Care

Pros:

• "They were supportive to me, and treated the old cat with kindness and dignity."
• "Thank you so much for looking after him so well."
• "I can honestly say that I always feel confident in their diagnosis and I know that Hugo is always well looked after."
• "Everybody there is very helpful and caring, and thankfully tolerant of over-protective new fur-parents!"
• "They are all so kind and it’s obvious they care so much about the animals and their owners."
• "From Tony (principal vet) to the nurses and receptionists you couldn’t wish for a better team of professionals."
• "The receptionist had a lovely soft nature and the vet dealt with my dog's problem with patience and care."

Cons:

• "Took up an injured dove today to the vets and was told they don’t treat them!!!"
• "I have been waiting there more than 2h...I was still waiting not knowing where my car is and what is happening with him."
• "They don't seem care about my case at all."
• "I do believe this vets is all about the money."
• "Everytime i call there are never appointments and force you to pay for emergency charges so they can see your pet."
• "Called after coming home to a severely injured baby bird my cat had caught, clearly needed to be put to sleep as he had a snapped leg and was bleeding, this vet is 2 min from my house. The receptionist declined saying 'we don’t take birds or wildlife because of avian flu.'"
• "They do not care, very very sad to see this kind of lack of compassion when you are meant to care for all things great and small."

Communication

Pros:

• "The staff are caring and compassionate and they give a 5* service."
• "Even during the height of the pandemic, my cats have only received top level kind treatment."
• "The receptionists are friendly and helpful."
• "Reception is always happy to help and never rush you, very friendly and kind."
• "The vet was kind, knowledgeable, and there was time for her to answer all my questions."
• "They always treat him gently and explain the options clearly."
• "We were given time, patience and listened to during her consultation."

Cons:

• "I never demanded for you to speak to me in a busy period all I asked is to make time to explain and point us in the right direction as a professional not try to fob me off."
• "However I experienced poor communication afterwards and had to phone for lab results despite them promising to ring me, and they still hadn't checked the results."
• "I was absolutely appalled by the lack of care and compassion from the entire staff more so the reception team."
• "The secretaries do not listen to you, they are very rude."
• "Absolutely disgusted with the way they dealt with my situation I would never go back to them."
• "The receptionists was actively discouraging me from registering my cat."
• "Why did she made so difficult under this emergency circumstance."

Value and Pricing

Pros:

• "Very supportive with a clear a love for all animals and breeds, unlike lots of the chained vets!"
• "The support we received from Wood Street especially during this difficult period of corona was nothing but incredible."
• "The recovery room after surgery is air conditioned, clean and has a professional yet relaxed air about it."
• "Highly recommended - fantastic vets."
• "They are truly remarkable people who genuinely care."
• "The vets and team are simply amazing."
• "All treatment options were explained clearly and honestly."

Cons:

• "After meeting travellers abroad the cost is WAY over inflated."
• "Called to book an appointment, and I was asked to prepay for the treatment over the phone in order to book the appointment!?"
• "Keep safe all the invoices of your payments. Weirdly enough in 2018 even paying with a credit card, not even cash, they haven't registered our payment and they asked for the money again."
• "Can't help but feel that small animals aren't a priority to them."
• "They make smaller margins through the insurance companies, which also motivates them to push as many treatments as possible."
• "The rabies is also inflated at £100."
• "There more concerned about bringing in money with pointless tests then actually treating the animals."