McDonald's Reviews Summary

Category: Fast food restaurant Birmingham

Address: 1661 Bristol Rd S, Longbridge, Rednal, Birmingham B45 9UA, United Kingdom

Phone: +441214577997

Rating: 3.8
based on 232 reviews.

Food Quality

Pros:

  • "Best mcdonalds I've been too. Its honestly a classic, lovely food and always warm and on time."
  • "McDonalds is what it is - tasty food."
  • "End of the day it's just a Maccies, but the staff on the day that I ordered were uber friendly, and the service was fast and concise, my food was piping hot just the way I like it and most importantly freshπŸ˜‹"
  • "Friendly staff and the food is always nice and hot when I get it!"
  • "If you like cheap burgers this is the place."
  • "The food is well prepared and great for a quick bite."
  • "Food was very tasty, lovely and hot."

Cons:

  • "The fries were cold and not cooked properly and my burger was also cold."
  • "The burger lay very heavy on my stomach giving me indigestion and stomach ache."
  • "Most of the contents of the big mac wasn't put on the bap (lettuce and gerkins were in the box). Fries were cold."
  • "Their hot chocolate is always watery and vile, never have I received one that’s actually edible."
  • "Both the chips and burger were disgusting."
  • "Food came stone cold. Drinks were warm. No ice added and container half filled."
  • "The fries are disgusting, they're never cooked properly and they're never salted like they should be."

Service

Pros:

  • "One the fastest Drive-Thru's I've visited and they've never made an error with my order."
  • "Excellent service, the man who served me at window 2, about 7am on Tuesday 20th September was very lovely and happy."
  • "Always having a security guard on the door gives customers a better piece of mind but fair play staff were pleasent and the place ran like clockwork."
  • "The lady managing front of house was incredibly chipper, welcoming and personable."
  • "The work space is very clean and mangers ensure that things are done properly."
  • "On the last visit, everything came as was ordered, delivered by friendly, polite staff to the table."
  • "The staff are genuinely friendly and helpful and the food comes fast."

Cons:

  • "The staff seemed rushed off their feet and when our meals arrived both sauces were missing."
  • "Ordered of uber eat delivery quick but as always food missing."
  • "Never get your order correct."
  • "Attitude of staff Is discusting."
  • "Terrible staff, terrible customer service."
  • "Poor customer service, half the staff can't count to 20 and the other half can't read don't add an ingredient."
  • "Staff couldn't have been less helpful if they tried."

Order Accuracy

Pros:

  • "Never had any issue with waiting."
  • "Food order is usually correct."
  • "my big Mac actually looked like the pictures posted in restaurant."

Cons:

  • "We always had food missing from our order."
  • "Wouldn't recommend drive thru or delivery. Once again food was not added."
  • "Drive through is disgusting. Every time I have been through, there is something missing."
  • "They have left things off our order and made mistakes a few times."
  • "Would literally be less.if I could. Ordered through Uber eats. No sauces despite 3 being ordered. Food stone cold."
  • "Ordered food as normal. Went back to the car only to find our order customisation was wrong."
  • "They always forget to put the dips in even though you've paid for them."

Thanks! Your review is awaiting moderation.