Address: 1076 Stratford Rd, Hall Green, Birmingham B28 8AD, United Kingdom
Phone: +441218244371
Rating: 4.4
based on 250 reviews.
Customer Service
Pros:
"The guys and gals at Ozzy’s are so friendly, especially my man who remembers all the orders off by heart."
"Every member of staff is super smiley, friendly and can't do enough for you."
"Staff members especially Victoria and Husnain were very friendly."
"Service was attentive despite a busy Sunday evening, and we received our food quickly."
"Service was good and i really liked the stirfry donner."
"Customer service was perfect, the girls on the tills were extremely helpful and welcoming."
Cons:
"However the service can be improved. We were told 3/4 times that our table would be ready in 5 mins, but it ended up being 30 mins."
"Waited 45 mins to be seated, then another 20 mins for our order to be taken."
"The wait time for food was quite long, almost 2 hours."
"Customer service was poor and eventually sent the food back and asked for a discount but the staff were reluctant to do so."
"Servers/managers have no manners nor any idea of what good customer service is. Rude, ill-mannered and food was absolutely disgusting."
"THE WORST CUSTOMER SERVICE EVER!! Made me wait for 3 hours outside the shop then another hour for the food just to come."
Food Quality
Pros:
"The mini ballers box was just perfect, the donner was cooked to perfection and it had a unique taste."
"The lamb chops and Jumbo Wings were nice, the Mac n cheese was ok as a side."
"The chicken was flavourful and the desert was superb."
"The food was served fresh and hot. We were 2 families, 11 members in all. Had a variety of burgers, steaks and fish."
"Burgers , lamb chops and steaks were good. Only thing I would say is the steak was a bit oily."
"The food pictured is a classic parmo, a mix burger and it's got a buttermilk chicken breast and an angus patty with caramelised onions and cheese and we have the cajun chicken box."
Cons:
"The stir fry donner flavour weren’t my cup of tea."
"Honestly, I'm shocked! The chips were undercooked and burger was rubbery and tasteless."
"The wings were not cooked. The waiter did apologise profusely, but no incentive was given initially."
"Ordered t bone steak medium rare, came well cooked, after ordered again medium rare? But the quality was poor."
"The food tasted so bland and the Cheetos chips was absolute sh!t. Burger was nasty."
"The food was delayed, when food arrived it had a hair in it. Couldn’t get hold of any staff, customer service was poor."
Atmosphere and Decor
Pros:
"Aesthetically lovely restaurant, clean and a nice vibe with well presented food."
"The decor was gorgeous and the customer service was excellent."
"Place is very clean and 5 star hygiene rating."
"The ambiance is amazing, please don’t expect your Grills and Kebab or compare it to other restaurants! Treat it as it’s one unique standalone concept."
"The whole vibe of the place was lovely including staff and decor was 10/10."
"The atmosphere and vibe was 10/10 too. Definitely will be returning there to try out their other menu items."
Cons:
"Seating area was bit cramped but that's not really in control of the restaurant."
"The main gripe is the pricing. Shocking. If this can be looked into then it would be a great visit."
"The only thing bugging us that day was the girl who is around the customers, she kept cutting her eyes and giving bad customer service."
"When we arrived and there was a little wait. Good thing is that they have a little waiting area in the corner, so you're not just waiting in the middle of people eating."
"The seating is very comfortable and the aesthetics are 10/10 me and my husband had a booth to ourselves which is really nice for couples, atmosphere is nice because the staff are really friendly."
"Although there was two of us and there were bigger parties were still waiting. Once we ordered the food arrived quite quickly."
Price and Value
Pros:
"Slightly on the higher priced side of fast food but definitely worth it."
"We ordered different dishes and had no complaints from anybody in our group."
"The food was amazing too.. was absolutely stuffed! One thing I would say tho is the food it quite meat heavy which is defo not a bad thing just need some salad on the side to balance it out."
"Ozzy’s catered for over 20 people at our sports club last weekend. Honestly, I was a bit unsure what to expect... but was amazed by the slick service."
"The food was amazing and I would recommend you to visit."
"The food was very well priced and delicious no other words for it."
Cons:
"Food and drinks are quite pricey, worth keeping that in mind."
"10 squid for lamb chops and 3 squid for a coke bottle. Shocking."
"Price wise, I would say its slightly over priced."
"absolutely not worth the money, chips were nice, steak was £22 and it had fat all around it to the point i was gagging."
"The prices are premium for whats available in Birmingham but the food is average at best."
"The loaded nachos are over priced even compared to the ones you can get at the cinema."