McDonald's Reviews Summary

Staff and Service

Pros:

• "The only positives are the staff. Great staff very helpful and friendly but the items are not on par with other mcdonalds."
• "Been a few times definitely would go again."
• "Mano is the assistant manager here and after about 8 minutes, i mentioned that I hadn't received my order. He then personally served me and gave me some complimentary fries for my inconvenience."
• "Mohammed Jalo was a good server and help me out."
• "Service was good, but only problem I had was with parking."
• "Meal was very good..exceptional crispy fries...other maccy d's could take a leaf out of their book!!"
• "Any retail experience in my opinion has a lot to do with the service, this branch certainly try their best in terms of customer service."

Cons:

• "Very bad service the manager does not know how to speak with the customers."
• "The staff were too busy chatting and messing around in the kitchen to serve people and get orders out."
• "Left us waiting in the car for over 20 minutes, had to go in to chase our drive thru order up and met with shrugged shoulders and looks of 'i don't really care'."
• "Service was an utter joke waited 20 minutes for a drive through order."
• "Most rude fast food place I have ever been too staff have 0 manners and no people skills."
• "rude staff, management not very helpful."
• "Really bad customer service.. After being a regular customer for months they still try and ration the sauces."

Food Quality

Pros:

• "I never had mixed up my order though which is good."
• "The taste is not bad but..."
• "Used drive through twice there. Both time got my order wrong. Never happened twice in a roll in McDonald's. Got a cold burger but the chips was fresh and crispy."
• "First time at a McDonald's since March. Saw the drive through queue and nearly turned away. Was surprised how quickly we got through."
• "The staff do the best they can, everything is clean and service is good."
• "The store has had a nice refit so modern and fresh looking."
• "McDonald's New Oscott is not bad."

Cons:

• "Kingstanding McDonald’s is the worst one I have ever been too always burnt food poor quality of food and everything they count count my daughter ordered 6 nuggets they gave her 5."
• "The food i recieved was disgusting and didnt even resemble mcdonalds, it looked more like some bin scraps then food."
• "Food was cold, chips were inedible- tasted like old fat."
• "Just went drive through £30 down the drain what a load of crap happy meal didn't have a toy and there was only 1 chicken nugget in the box all the burgers was burnt."
• "This is by far the worst McDonald’s I have ever known. I don’t think I’ve ever had a correct order from them - something is always missing or incorrect."
• "Fries are always cold or Luke warm."
• "The chips were like cardboard. Clearly been cooked and re heated."

Order Accuracy and Wait Time

Pros:

• "Been here a couple of times via drive thru and the staff have always given a good service."
• "McDonald's here is a local fast food restaurant in kingstanding that delivers great tasting food and has welcoming and friendly staff that are eager to assist you."
• "The Jamaican lady is absolutely amazing, her customer service skills are excellent."
• "Didn't have to wait long the staff were very friendly."
• "Food was great service quick"
• "Orders are delivered fast both inside and drive thru."
• "However, the only good thing about this McDonald’s is Jordan. Who works the floor and cleans the place."

Cons:

• "Everytime we come here the staff are incompetent and can’t complete order correctly even when they have it written down in front of them."
• "I thought the idea of a drive through was to be quick. 30 minutes it took me to get through your drive through!"
• "Part of the order never came so phoned the restaurant too ask where the rest of the food was and nothing just put on hold then the line went dead, no apologies or nothing worse customer service I've ever known!"
• "Worst McDonald's ever !!!!!!!! Don't waste your time or money ..went today ordered two chicken nugget meals when i got home they had forgotten the fries."
• "Completely incompetent. Had customers wait outside for 45 minutes when no one was inside."
• "Absolute chaos, spent £41.87 there and then spent 43 minutes in total going through the drive through and then waiting in the car park."
• "College road worst service no organisation waited over an hour for drive through breakfast."