Address: Balsall St, Balsall Common, Coventry CV7 7AS, United Kingdom
Phone: +441676533862
Rating: 4.5
based on 347 reviews.
Service
Pros:
"Service was excellent."
"Prompt friendly and courteous service as always."
"Service was brilliant, staff were very attentive and friendly."
"The team are all excellent, really helpful, thoughtful and accommodating to very specific needs."
"Waiting staff were great, friendly, attentive and professional."
"The service was great, helpful and friendly."
"Service is also very good, attentive and friendly."
Cons:
"Service was pretty awful though... left us waiting over half an hour before taking any food orders."
"Service was slower than expected."
"Very friendly staff, lovely food, but very slow service."
"Service started well, but we were forgotten towards the end."
"Food took a long time to come and not all together so some waiting quite a while."
"The service could have been a bit better. Cutlery used for starters didn't get replaced in a timely manner."
"Less than enthusiastic service from people pulling on their coats and heading for the door."
Food Quality
Pros:
"The food was delicious, my husband ordered Ribeye Steak and said it was one of the best he had eaten in a long time!"
"Quality of food was excellent in terms of size, taste and price."
"Our food was delicious - Thank you Chef!"
"The main meal was delicious, and the pizza buffet on the evening was fantastic."
"Food was beautiful - tasty, well-presented and generous portions."
"The food was full of flavour and served to the temperature I like my food to be."
"The food was good as well (we had the beef and the chicken roasts)."
Cons:
"The sea bass dish was also disappointing after another very long wait."
"Turkey a bit dry, one of the meals was sent back because it was too cold."
"The peppercorn sauce had a horrible rancid bitter taste and almost tasted like medicine."
"Sunday roast beef tasted like a reheated TV dinner, tough and bland."
"The food was at best average though. We all had the Sunday roast (chicken, pork and beef) and they all tasted reheated with the veg being a bit soggy."
"The dishes bore little resemblance to our trial ones both in quantity and flavour."
"The pudding was just as awful, hot custard with a solid block of Christmas cake with ice cream in the custard!!"
Ambiance
Pros:
"The whole ambiance of the place really amplified positive first impressions."
"Sat in the gardens, at the front. Very pretty."
"The place is beautiful, inside and out."
"Lovely atmosphere, ideal for a summer night with plenty of outdoor seating."
"Very large dining area in a beautiful building, lovely welcome and nice atmosphere."
"The general ambiance is great."
"The pub atmosphere was really tasteful."
Cons:
"The upholstery on several of the chairs was very very grubby and we used napkins to sit on."
"What a dangerous place to have it! I was getting ready to pay and slipped on the 4” deep step and fell backwards cracking my head badly."
"Also apparently the men's toilets were not pleasant and needed cleaning."
"The table was rickety and cramped and we had trouble getting seated."
"The place was so big you could easily get lost trying to find the restroom!"
"cold, in bar area with only one fire lit (by reception)"
"I was a little disappointed that masks are no longer being worn here."
Value
Pros:
"Incredible value for all food and drinks."
"The prices are decent."
"Value for money 8/10."
"The bill came to £175 which is around £22 each which isn’t bad."
"And their 2 for 1 on pizzas was excellent value for money."
"Great offers, we took advantage of the pizza for £7.50 and loved the half pizza and salad option."
"Mothers day menu was terrific lots of choice and fabulous value for a 3 course meal."
Cons:
"But the sting in the tail were the drinks. I had two large Sauvignons and it wasn't until the bill came that we realised they were £12.75 each!!"
"Moreover the price increase is not reasonable considering the quality of the food and especially on low effort and costs desserts."
"It is a bit expensive, but unfortunately a sign of the times, I understand."
"The additional cost did not justify the quality of the meal, and we felt disappointed."
"Only negative, you don't do blue light discount."
"Sorry to score them so low because I had higher expectations for this place."
"Probably the worst presented and value for money steak I've ever had."
Staff
Pros:
"Staff were great, and the food was fab and well presented and served."
"Shout out to waitress Lois who was helpful, cheerful, intuitive, knowledgeable and polite, what a lovely young lady!"
"Our server Lexi was outstanding. Friendly, interacted with our kids, happy, chatty, constantly checked on us and nothing was too much trouble for her."
"Staff were very nice, warm and welcoming, service was a little slow, the fish and chips were excellent."
"The staff are absolutely brilliant, so friendly and attentive."
"Very friendly staff, especially our waitress who went above and beyond in organising a special anniversary dessert for my parents."
"The staff were so friendly. They couldn’t do more."
Cons:
"Although it states ‘dog friendly’ being in the bar area means they forget about you."
"However, after finishing our main course no one came to the table to take away dishes or to ask if we required drinks or dessert, eventually we had to approach the bar having waited 20 mins after eating to be told we couldn't order more food as the kitchen was closed, but yes we could have drinks."
"We were then ignored for over 10 mins so we left and went to our favorite (no music) restaurant instead."
"Less than enthusiastic service from people pulling on their coats and heading for the door."
"Seemed to wait for ages, nearly 30 mins with no one to ask about the food."
"Until recently this was a very welcoming and dog friendly pub (bar only) with lots of local dog walkers seeking refreshment, all the dogs got to know where the treats were, and it made a welcome break for man and his best friend. It would seem that higher management think this is an expense they can delete. I for one will be deleting my spending until this decision is reversed."
"We booked a table for 7 but only 6 seats when we arrived."