Falcon Cash & Carry Reviews Summary

Product Variety and Authenticity

Pros:

• "They have a huge range of fresh fruit and vegetables too."
• "Most of the products are directly imported from India so quite authentic."
• "An Aladdin's cave for thousands of Indian products."
• "The vast array of items available caters to diverse culinary needs, showcasing a commitment to authenticity."
• "This supermarket is best for Indian grocery specially Gujarati people."
• "Falcon Cash and Carry stands out as a top choice for those in search of Indian and Asian wholesale products."
• "The only supermarket in Leicester with all kinds of Indian spices, sweets, pickles, cereals and other food products."

Cons:

• "Also expensive and low quality items."
• "Most of Indian groceries (atta, dal, flours etc.) are from their own brand, which particularly cheaper but not best quality."
• "They sell a lot of out of date stuff so watch out."
• "FALCON BRAND FOOD MEANS EITHER GONE OFF OR ALMOST EXPIRED."
• "Very bad quality food items, I bought 1.5kg bag of raw peanuts and it's taste awful."
• "The vegetables are a hit and miss which is awful because they're so expensive!"
• "The goodies we purchased there taste terrible."

Price and Value

Pros:

• "The merchandise is reasonably priced and fresh from the makers and growers."
• "Competitive prices coupled with friendly and efficient service from the staff further enhance the overall shopping experience."
• "There are a great variety of Asian foods at reasonable prices."
• "Good for the price and the quality of some things."
• "It is economically saving for all type of individuals and very cost effective."
• "Prices of each and every product is reasonable."
• "At a price definitely the best in the UK."

Cons:

• "Parking can be really annoying. Crowded inside the shop most of the time. Prices are not competitive."
• "Prices are sky high, employing illegals who cant communicate."
• "Removed price tickets from certain items and they were selling at extortionate inflated prices."
• "Always charges extra prices from customers please check your items and bills there itself before leaving the store."
• "Upon getting home, I checked the bill and all of my veggies have been charged twice their actual weight."
• "Cashiers overcharge you and if you watch carefully, they then delete the extra item they have added."
• "Price on shelf didnt match price at till."

Store Cleanliness and Organization

Pros:

• "Store is transformed from old school looks to close to main stream store. Good display with plenty of fresh & frozen food range. Vegetable prices are extremely competitive."
• "The store's spacious layout and organized shelves make navigating through their extensive selection a breeze."
• "Very clean supermarket."

Cons:

• "It’s the most unhygienic and dirty place to shop and smells."
• "Decent grocery but absolutely messy and unorganized."
• "The cleanliness is absolutely appalling."
• "Very dirty and unmanaged."
• "Food all over the floor ..food and hygiene needs a visit."
• "Dirty, unhygienic and very dangerous place."
• "Dirty, unhygienic and very dangerous place riddled with dead rats."

Customer Service

Pros:

• "Competitive prices coupled with friendly and efficient service from the staff further enhance the overall shopping experience."
• "Excellent service, friendly staff."
• "Staff are seemingly more friendly than before which is good to see."
• "The staff are friendly and helpful, if you buy any large bags of rice or flour and etc the staff members will help you load it into your car."
• "Staff are extremely polite and helpful."
• "Sometimes you get a smile from staff on the til."

Cons:

• "Very rude staff... lady on the till was very rude to elderly couple."
• "The staff were so stone faced it almost looked like there were robots."
• "Service WITHOUT A SMILE. The management should train the staff."
• "Very difficult to get help from people working in the store."
• "The workers in the shop have no sense how to talk."
• "The staff including the owners wow !!! They need to learn how to be approachable and have some manners."
• "Very poor customer service, women at the till have attitude."

Parking and Accessibility

Pros:

• "Parking space has conjusted but enough."
• "Quick and easy to reach and get to for busy Mothers who may or may not be working 'remotely'."
• "We have enough parking space outside... preferable on weekdays."
• "Free parking."

Cons:

• "Parking can be really annoying. Crowded inside the shop most of the time. Prices are not competitive."
• "Parking is the only challenge."
• "Parking is a nightmare at peak times."
• "Problem with the parking."
• "Lately parking has been an issue."
• "Traffic and parking is still a major problem."
• "Parking is terrible. They need to relocate to a site where they have a large car park."