GET IT FIXED LTD Reviews Summary

Quality of Repair

Pros:

• "My amplifier is sounding better than ever."
• "Everything working fine and amplifier sounds great."
• "Had my DAB digital radio repaired... A good, positive outcome."
• "Used to repair my very old Linn Klout amplifier and couldn't be happier. Excellent service."
• "Getitfixed got my 12-year-old 'Pure Legato II' hi-fi, repaired competently."
• "Fantastic service repairing my Arcam AVR850, excellent responses by email with diagnosis."
• "Get It Fixed Ltd repaired a cassette deck from a Technics separates system item that was 30 years out of manufacture and succeeded."

Cons:

• "It was returned in a worse state than I had sent it away."
• "I then asked for the headset to be returned still broken."
• "Very slow, taken around 3 months to get my board fixed."
• "These guys are a bunch of monkeys! Couldn't fix my gadget - took my money regardless."
• "My subwoofer couldn’t get fixed was charged for repair and now waiting for refund."
• "Words cannot describe how bad this company is... had to threaten them with court to get my unit back."
• "Extremely disappointed with the service... the headphones returned claiming to be fixed. They were not!"

Customer Service

Pros:

• "Very easy to report the issue, book it in for repair and dispatch the item to Get It Fixed."
• "They were thorough in their communications and their packaging of the repair was good."
• "Excellent communication and work completed within the timescale given."
• "My enquiry was answered within the hour."
• "Regular updates on the process, keen price, and most importantly a successful repair."

Cons:

• "I attempted to contact them several times via email and telephone with no response."
• "Had to keep phoning to see what was happening. One time I phoned they had issue locating my board."
• "Really disappointing to say the least.... What a shambles of a company!"
• "Keep away from this company! They not answering my email or phone calls."
• "So after sending in 2 amplifiers to be repaired we were told that they wouldn’t be looked at for 6 weeks."
• "Nightmare ordeal with these people... They wouldn't provide a quote to repair an issue with some audio gear."

Turnaround Time

Pros:

• "It was repaired quickly and an invoice was emailed to me."
• "Free price Estimate with immediately reply from the team."
• "Fixed not more than 2 weeks with the Express service, very professional and skilled people."
• "I'm just waiting for a quote.... So far so good."

Cons:

• "I was then informed that they have been having 'issues' with both their phone lines and email system."
• "However...it took such a long time, 3 months from start to finish."
• "They said refund will be done in 10 to 14 days now it’s over 1 month and still haven’t received it."
• "An absolutely brilliant service from start to finish, my Linn Classic finally ground to a halt after 20 years of solid use."
• "Very slow to respond to emails and took weeks to even check the item for repair."
• "I found this company while looking for someone in the UK that could repair my Cycliq FLY6CE that had a failing SD card connection/holder."

Cost and Pricing

Pros:

• "Recommend using the express service option when booking."
• "The price was excellent. The unit was causing battery draindown and wasn’t working, now works perfectly."
• "Good but unfortunately pricey. Fixed my Bluetooth speaker for nearly the same price as a new one."

Cons:

• "Eventually received an invoice for the repair approximately 8 weeks later which was also £18 more than originally quoted."
• "They then informed me that I would have to pay £36 to have my broken headset returned to me."
• "Hardly any communication from get it fixed until I emailed them enquiring about my repairs, said I would get partial refund."
• "I am not satisfied with the service. I sent them the phone first, and I paid for the shipping, then I waited 2 weeks for them to say what the problem was."
• "Nightmare ordeal with these people which tuned into a date of time and expensive mistake."