Currys Reviews Summary

Customer Service

Pros:

• "Received the best customer service I have ever gotten anywhere from Alan, he explained everything in detail and I definitely will be shopping in currys in future as the first option."
• "This is one of the best Carphone Warehouse in Leicester there are two lads who work here who are truly lovely individuals extremely polite and very helpful!"
• "Went to purchase a cooker- I was served by Karolina who I have to say made the whole experience a really good one."
• "I have to rate Shazmina: excellent sales person and her knowledge on laptops was excellent."
• "Very helpful and attentive staff here too."
• "Sales assistant was good and very informative he helped me make my choice with his knowledge and practical demonstrations of the laptops I was shown."
• "A guy name Waqas at Curry PC World is the best in customer service because of him I keep coming back to buy more staff or upgrade my phone my advise is always see Waqas the sales manager for advise at Currys Carphone Warehouse."

Cons:

• "St George curry pc world the manager Imran is so rude and disrespectful don’t know how he became a manager of the store. Don’t have any respect to talk or server the customer. He should be taken off his job."
• "Not happy at all went to pay the bill, member of staff delt with it, said it was done,, then get letter to remind me that insurance runs out in June, went to bank got statement no money was taken out."
• "Worst Staff ever."
• "The workers have no idea what they're talking about."
• "Absolutely disgusting service. Only part of my order was given to me via contactless pick up and I have phoned 5 times to get this sorted over the course of a week. Nobody can help and nobody calls me back. Never using them again!"
• "Terrible customer service, was made to jump through hoops for a refund that they would only give me as a gift card in the end, would have gave 0 stars if I could, absolutely shocking, will tell friends and family not to shop there!!!!!"
• "Appalling customer service!"

Product Knowledge and Assistance

Pros:

• "In addition they are able to offer good advice on the products on offer."
• "Well organised click and collection. Small items are handed to you, large brought to your car."
• "Organised click and collect, pop your boot open and they drop your order in and close the boot."
• "Answered all my questions, did comparisons and was very patient and friendly."
• "The staff there are extremely helpful and polite."
• "Great place to see tech and see new items which have been released by manufacturers."
• "Once we found an assistant who could help us the shopping for a new chromebook went well."

Cons:

• "Gone to buy a washing machine, apparently liked it, but totally marketing speech for money grabbing, say FREE DELIVERY but when decided to pay, list of Extra charges starts."
• "We asked for help from a manager who asked another member of staff to help who then went to ask another person to help us!!! After 20 minutes of waiting we walked out and purchased our items from Amazon 30% cheaper with next day free delivery. Lots of staff just chatting amongst themselves. Frustrating and won’t survive long like this 😖"
• "Faulty product taken back same day, couldn't return as was opened (to discover it didn't turn on)."
• "The television sold its self. One of the store assistants said it was strange they gave you earphones in the bag with the paperwork for the TV. They were actually the ir blaster! Which is a plug-in item for the Sony Bravia TV! Just shows lack of product knowledge with regards the products they are selling."
• "Sunday 2pm. Lots of staff, when I grabbed someone to help he didn't know anything the item, none on display and wasn't allowed to open box of a new one to view it."
• "The staff knew nothing about the products but still managed to be rude and patronising about simple questions."
• "Smart speaker audio system on display not available for demonstration due to 'not being plugged in'."

Staff Attitude and Behavior

Pros:

• "The staff is very friendly."
• "Great staff and helpful."
• "Awesome level of service, the staff really helped me as I searched desperately for a product close to Christmas."
• "Went to shop for a washing machine got the latest LG washer dryer direct drive 10.5kg it's awesome. Good customer service was with me all the way through very supportive."
• "Excellent visit to the store at St George's Retail Park in Leicester."
• "Good Customer Service But Long Queues."
• "Great customer service you g blonde guy brought a 65 inch tv on a sack barrow all the way across the car park to our vehicle because we couldnt get parked outside."

Cons:

• "One of the worst shops I have ever been to. Staff are more concerned with talking to each other than serving customers."
• "Worst customer service ever."
• "Really bad customer service they sent a broken tv I paid £700 for it and they wouldn’t even replace it or return it saying it’s my fault."
• "Avoid curry’s if you can!!"
• "Very bad service."
• "Worst customer service in Leicester I have ever seen all my life."
• "Has to the worst customer service I have ever received."

Management and Policies

Pros:

• "Luckily, the manufacturer gave me an uplift number which allowed me to replace the damaged machine."
• "Currys is usually the first place I go for electronics."
• "Ordered a couple speakers on the website. Easy peasy collect from store next day."

Cons:

• "The management didn’t see anything wrong with this and are less than helpful."
• "I'm told at the desk that as the system for collections is down I am unable to collect what I ordered."
• "The unfriendly Manager Imran refused to exchange and told his staff not even make a refund to me cause the box was resealed."
• "Currys should shut down."
• "Service is almost nonexistent. Standing in a queue is normal here even if there are several shop assistants standing and doing absolutely nothing."
• "The lack of customer service was quite evident."
• "Very limited stock, prices posted on shelves seem to be always outdated."

Convenience and Accessibility

Pros:

• "Easy parking and convenient location."
• "Been there at 1830hrs yesterday to buy a gas hob. They have a good variety of hobs compared to John Lewis."
• "It's well located and has a lot on offer I was looking for a new laptop was surprised by the choice available."

Cons:

• "Online order was two days late. Got their number from call centre. Rang about 4 times no one ever answered. Call centre told me they had in stock. Went all the way down there to collect. Guess what... yep was not there."
• "Don't even bother trying to buy from these thieves... Payed over £300 for a switch last week for it to be delivered to store last Saturday."
• "No refund offered for faulty product fully boxed with receipt."
• "Purchased a new fridge freezer and paid for delivery and to take the old one away, driver arrived not willing to wait for me to disconnect the water supply to the old fridge freezer."
• "I was treated very very very disrespectfully by the Staff Member at your Leicester St George's Park store."
• "I had to go all the way to the payment desk to find someone and was poorly spoken too."
• "In general, most of the servers are arrogant and unhelpful, they look like they're trying to avoid you if you dnt look like you're going to make a big purchase."