Address: 62 Wolverhampton St, Walsall, WS2 8DD, United Kingdom
Rating: 4.6
based on 388 reviews.
Online Booking & Fast Track
Pros:
"What is great is that you can order your ticket and refreshments online and there is a fast track queue to collect them."
"Tickets are cheaper if you go before 12pm."
Cons:
"Ticket collection machines weren't working and then on going to the main till it seemed some of the staff didn't care much about serving."
Staff & Customer Service
Pros:
"And hats off to such friendly and courteous staff too."
"Staff are amazing, massive shoutout to a guy I only know as jp."
"The staff were great and greeted me with warm smiles and were always ready to assist whenever I had a question or needed something."
"It's staff are very efficient and friendly and are coping brilliantly with the new Covid restrictions."
"Customer service is always great here!"
"Great staff, very polite and helpful."
"The staff are really helpful and chatty we really feel like we have had personal service."
Cons:
"The staff are a little odd is all I can say, asking for dates of birth when you go in even though you don't have to show I.D."
"Josh on the till rude service, doesn’t know how to speak to customers."
"The lady who served us was very rude when we asked why the popcorn was a large."
"The team member seemed bored and grumpy - and when I said I had a QR code she sighed heavily and reached down for the scanner."
"Rude staff as soon as you walk in!!!!!!"
"Worse we’re the staff who just let them complain and not once said you should understand that they have a disability!"
Pricing
Pros:
"The family ticket is good value, would choose this cinema over any bigger chain."
"Tickets are a great price, accepts meerkat movie codes, the snacks are cheap."
"Prices were good especially with meerkat movies."
"Good facilities clean great price at £5 for early showing off peak times for new star wars film."
"Tickets are always cheap compared to other cinemas."
"Great value for money only costs 4.50 to watch any film before 12pm."
Cons:
"Tickets and food are pricy, aside from that staff and facilities are brilliant."
"£10.95 a ticket and £9.50 for 2 cokes, for some people they couldn't go as a family."
"Prices are high, £1.70 for a bottle of water."
"Food and drink overpriced."
"The snacks and soft drinks are crazy expensive."
"food is insanely overpriced, but most cinemas are."
"They will NOT allow customers to pay by cash money."
Facilities & Cleanliness
Pros:
"Clean and comfortable theaters and probably the best bathrooms in Walsall."
"With plenty of parking directly outside the cinema, it is easy enough to travel to."
"Parking is right outside so easily accessible."
"The cinema itself is kept well maintained."
"The screens themselves are always clean and immaculate."
"The cinema was clean and warm with good views from our seats."
"Very clean building."
Cons:
"Toilets are blocked, broken, extremely dirty, unusable, sinks have no soap etc."
"Looked like the carpet needed a good hoover was a bit grubby looking."
"The toilets were not clean and had not been replenished with toilet paper."
"Also the toilets are always dirty with at least a couple always out of use."
"The toilets were gross - one was locked and the other was blocked."
"Toilets need sorting out more often. Some don't work, no toilet paper and 2 hand dryers so there is a queue to dry your hands."
"You could smell the toilets all in the hallways and the toilets were not clean."
Seating & Comfort
Pros:
"Comfy brill seats so if you're short like me and someone tall sits in front of you you will still be able to see the movie."
"The seats are perfect if you are small because people are quite far below you instead of a similar level like other cinemas."
"Seating is excellent with really comfy almost armchair style seats and lots of leg room."
"Seats are large and comfy, I'm 6ft4 and have no issues."
"The seats are super comfy! Loads of leg room."
"The actual theatre is very spacious and comfy the seats are more than big enough and they are placed perfectly so even if someone tall is sitting in front of you will still have a great view of the screen."
"Seats are wide with double space armrests."
Cons:
"Seats are to close to each other, not very comfortable and film was over 3hrs long."
"I hardly go to cinemas now after hurting my back 7 years ago I find the seats to be uncomfortable."
"Upholstery looking a bit worn out in places and a few holders between seats were missing or broken."
"The seats are very comfy there too you also get a bit of legroom and you don't have to get up out of your chair every time someone gets up."
Parking
Pros:
"Parking should be at least partially validated for cinema patrons."
"Parking across the road is free in the evenings after 6pm which is great."
"Plenty of parking outside cinema and over the road at The Wharf."
"Parking was directly adjacent to the cinemas."
"Ideally situated with plenty of inexpensive parking and eateries quite close by."
Cons:
"Shame you have to pay to park, would be good if this was reimbursed when buying tickets or meals etc."
"Then euro car parks charge you £120 for overstaying 6 mins."
"The bad news is that you are forced to pay a £3.50 private parking fee."
"Don't try to be early, or even on time. Lobby area is too small and gets overcrowded as they clean between screenings."
"During busy times you will struggle to find a spot as the car park is small."
"Paying to park £3. When did pictures stop having a free car park."
"I was disappointed to find that parking is not validated by the cinema and costs £3 for up to 4 hours."