Woodthorpe Garden Centre Reviews Summary

Atmosphere & Layout

Pros:

• "First impressions were excellent & the entrance certainly has a wow factor."
• "Always a great visit to Woodthorpe Gardner centre, we go every few weeks to have a look around and let the kids spend time on the park or in the hedge maze."
• "Fab garden centre, bigger than I thought. As soon as you walk in you are stunned with all the Christmas items from floor to ceiling."
• "A wonderland for gardeners and shoppers alike."
• "Amazing place, first of all its free. What's there..... Trampolines, playground, a proper maze, a few dinosaurs that move and roar, cafe and ice cream shop."
• "Christmas has arrived at Woodthorpe Garden Centre plenty of variety for you who are watching the arrangements of festive windows."
• "This garden centre always looks lovely but especially this time of year as they have dressed it for Christmas and it's amazing."

Cons:

• "The atmosphere feels a bit disjointed, and the restaurant's stark lighting is not very inviting."
• "Visited play area, could do with baby slide. Shame Little tikes area broken."
• "Under current circumstances there was no way you could social distance, the garden centre is huge so I did not understand why all the christmas decorations were cramped into one area especially around the entrance."
• "Struggled to find the tills as no signs saying where they were."
• "Very confusing layout, not very covid safe. Floor directions did not make any sense."
• "Love it here. The new one way system made it difficult to find the children's play park and we had to go right through the busy restaurant."
• "The Christmas shop had been moved to a different location for whatever reason? and it seemed to have lost the 'wow' factor it had in previous years."

Food & Restaurant

Pros:

• "Plus a cafe that sells snacks and full hot meals."
• "Well worth a visit if only to use the restaurant which is equally as good as the remainder."
• "The menu is extensive, plenty on the plate & very tasty."
• "The carvery at the restaurant was also very tasty and good value for money."
• "The food was exquisite 👌. The sausage were fabulous and wow the homemade pie was just wow."
• "A brilliant roast today meat was cooked perfect we came early today 1150 managed to get a seat by 1230 it was absolutely packed must be the best place for a roast food is excellent as always plenty of veg to choose from."
• "Had a calvary lunch which included a wide selection of fresh vegetables cooked to perfection."

Cons:

• "The garden centre itself is very good, but the food was appalling!"
• "Only downside is the cafe, food cold, salad brown on the edges and the drinks are not good."
• "The burger itself was awful and tasted very cheap."
• "The carvery food was very poor ... the beef was beautiful ..but the chicken/turkey was dry ...the roast potatoes tasted like they where deep fried in old oil and same with stuffing balls the veg was over cooked ..very disappointing."
• "Cafe appears to be very popular but the food is mediocre at best."
• "Cleanliness in the dining area was disappointing, we had to change tables twice that had been cleaned before finding one decent enough to sit at."
• "The food in the restaurant, however, was a real let down."

Customer Service

Pros:

• "Well done woodthorpe garden centre 👏👏👏. Usually come here twice a year but this time we took our dog."
• "They're well run, with knowledgeable and friendly staff."
• "Friendly helpful staff. Even returned on our way home for another planter (and couple more plants)."
• "Though busy, the staff were friendly, polite & knowledgeable."
• "The staff are also friendly, and eager to help."
• "Staff are so polite and helpful."
• "Very helpful staff."

Cons:

• "Lovely food here been going for years lovely Christmas decoration but today was very shocked when I got to checkout and was spoken too so rudely by member of staff called June."
• "Customer service can be a little hit and miss."
• "No one seemed to take responsibility for good customer service, it was a case of order your food and sit and wait, no apologies."
• "Staff presence was minimal, no acknowledgement or assistance offered."
• "The VERY RUDE woman who I think was the manager said no we could not."
• "The lady who served us was quite rude and judgemental towards us."
• "The gardeners restaurant was lovely, however as we were leaving the actual garden centre a female member of staff was most rude."

Accessibility & Cleanliness

Pros:

• "Toilets are spotless and all parts of the centre are wheelchair accessible."
• "Plenty of free car parking and we parked our motorhome with no problems with access."
• "Enough room outside to park your car or motorhome."
• "We received excellent service from a member of staff (Carol l think ) who advised us on materials for flower arrangement and how to use it."
• "Toilets were clean & tidy, which is always a consideration for me if I'm debating visiting somewhere again."
• "Nice and clean with friendly staff."
• "Dog friendly throughout the centre and even a pet friendly area to sit and eat, just outside the cafe."

Cons:

• "Woodthorpe are not disability friendly."
• "Very disappointing about the lack of sanitisation, quite a lot of bottles empty, toilets no hand paper or dryers."
• "Cleanliness in the dining area was disappointing, we had to change tables twice that had been cleaned before finding one decent enough to sit at."
• "We went into the maze it was waterlogged and mud at ankle depth, should have been closed off or at least a sign warning of just how deep the water and mud was."
• "Disappointingly, they still provide single-use plastic bags at the shop checkout which isn't environmentally friendly. Paper bags are a simple swap."
• "Regards the restaurant, the cutlery was not washed."
• "It was a very hot morning and the seating area for dogs inside was not available any more."

Pricing & Value

Pros:

• "The carvery at the restaurant was also very tasty and good value for money."
• "Great place easy to find. It was a lot larger than I thought. A really good selection of goods, not just for gardeners but something for everyone. Excellent restaurant good food."
• "Bought a few pots in sale 75% off.. Lovely plants reasonably priced."
• "Most plants seem to be priced about right and are good quality."
• "The restaurant had the most magnificent carvery roast dinner that apparently is served every day!! Staff were all friendly and helpful."
• "Prices of everything were what I would expect for a Garden Centre, this is not Poundland."
• "This is one of our favourite garden centres. Looks tiny when you park up, but is actually huge has plenty to walk around inside and the plant section outside is probably just as big."

Cons:

• "The shop/none plant items are over priced."
• "Only downside is that some things are a bit expensive, but then you pay more for quality."
• "Beautiful Christmas display & choice but as with most garden centres very over priced, 6.99 for a poinsettia 2.99 at morisons."
• "However I feel I have to write a review about the Yorkshire pudding wrap that's in the car park 😐 what an absolute rip off it is."
• "Good stuff, great staff but a little expensive really."
• "On that point plant prices seem to be a little on the expensive side in comparison to previous visits."
• "Is a tad over priced."