Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "Their burgers and chunky fries are thee BEST I have ever had."
• "Juicy and flavoursome."
• "The meat on my beef burger was cooked as desired."
• "Tasty, fresh burger. Fresh bun. Good salad. Fries were perfect."
• "Burgers tasted fresh."
• "The best burger we've ever had."
• "Delicious burger and fries in classic burger joint setting."

Cons:

• "The mighty burger, which I asked well done but they served me overcooked."
• "Ordered a medium burger, came absolutely raw, so pink it was unbelievable."
• "The second burger was supposed to be 'medium rare' but came burned."
• "The burger was very small and overcooked and the fries were undercooked."
• "Chips came out cold and burger wasn’t great."
• "The halloumi sticks were rock solid and undercooked, sweet potato fries - freezing and burger - dry."
• "Fries were cold and onion rings were burnt to a crisp."

Service

Pros:

• "Always love GBK. Lovely staff."
• "Service from Gaia and Hayley was great so will be back!"
• "The staff were really friendly and on the ball."
• "Staff are very considerate and patient."
• "Team was very attendive and gave us ice cream with the candle!"
• "Great service from Miguel at the bar. Extremely friendly and welcoming to all of us."
• "Front of house staff were brilliant, very organised, efficient, helpful and friendly."

Cons:

• "Shocking service at GBK Brindley place."
• "The service was non existant."
• "Their service can be pretty poor."
• "Service was poor. Only two tables in tonight and we spent almost 2 hours total in there waiting on service at various points."
• "The waitress looked annoyed when I asked for a drink like it was too much effort for her."
• "Waitress came with another drink and we politely explained the situation and she looked at me as if I had slapped her."
• "We were unable to complain as once the food had come out they ignored us!"

Value

Pros:

• "Price was reasonable too for family of 4, got change out of 50 which is almost unheard of in most restaurants."
• "The food was cost effective and tasty!"
• "Prices are good for such a good experience."
• "Good value for money."
• "We found the lunch menu to be well priced."
• "It is one of the cheaper options in the area."
• "They had a kids eat for £1."

Cons:

• "Don't come here if you are in rush we waited 40 minutes for food to arrive on a really quiet Sunday."
• "Expensive for what it was and what you got on your plate: a single burger... no fries, just the burger."
• "For the price of over £12 per burger this is not good."
• "Prices are on higher side. Burgers were good but in my opinion not worth the price."
• "A little pricey for me."
• "Low amount of food for the money spent."
• "Praise is little bit high."

Atmosphere

Pros:

• "Sunday night was calm and enjoyable."
• "Atmosphere was good, music was at a good volume, and enjoyable all around."
• "The decor is pleasant and the staff is friendly!"
• "The restaurant have a really nice atmosphere!"
• "The atmosphere was very comfortable as were the booths that we sat in."
• "Clean restaurant, and a lovely atmosphere."
• "Very pleasant restaurant in the attractive Brindley Place canal-side quarter with nice outdoor seating."

Cons:

• "The atmosphere was that of a restaurant closing down because the staff had stopped turning up."
• "The restaurant was almost empty."
• "It was very quiet so I thought that was an ominous sign."
• "The whole place was just rubbish."
• "So on the whole, a very poor experience. Definitely would NOT recommend."
• "Lots of things not available on the menu."
• "Menu seems very outdated!"