Gourmet Burger Kitchen (GBK) Reviews Summary

Category: Hamburger restaurant Birmingham

Address: Unit 4, The Waters Edge, Brindley Pl, Birmingham B1 2HL, United Kingdom

Phone: +441216437751

Rating: 4.4
based on 183 reviews.

Food Quality

Pros:

  • "Their burgers and chunky fries are thee BEST I have ever had."
  • "Juicy and flavoursome."
  • "The meat on my beef burger was cooked as desired."
  • "Tasty, fresh burger. Fresh bun. Good salad. Fries were perfect."
  • "Burgers tasted fresh."
  • "The best burger we've ever had."
  • "Delicious burger and fries in classic burger joint setting."

Cons:

  • "The mighty burger, which I asked well done but they served me overcooked."
  • "Ordered a medium burger, came absolutely raw, so pink it was unbelievable."
  • "The second burger was supposed to be 'medium rare' but came burned."
  • "The burger was very small and overcooked and the fries were undercooked."
  • "Chips came out cold and burger wasn’t great."
  • "The halloumi sticks were rock solid and undercooked, sweet potato fries - freezing and burger - dry."
  • "Fries were cold and onion rings were burnt to a crisp."

Service

Pros:

  • "Always love GBK. Lovely staff."
  • "Service from Gaia and Hayley was great so will be back!"
  • "The staff were really friendly and on the ball."
  • "Staff are very considerate and patient."
  • "Team was very attendive and gave us ice cream with the candle!"
  • "Great service from Miguel at the bar. Extremely friendly and welcoming to all of us."
  • "Front of house staff were brilliant, very organised, efficient, helpful and friendly."

Cons:

  • "Shocking service at GBK Brindley place."
  • "The service was non existant."
  • "Their service can be pretty poor."
  • "Service was poor. Only two tables in tonight and we spent almost 2 hours total in there waiting on service at various points."
  • "The waitress looked annoyed when I asked for a drink like it was too much effort for her."
  • "Waitress came with another drink and we politely explained the situation and she looked at me as if I had slapped her."
  • "We were unable to complain as once the food had come out they ignored us!"

Value

Pros:

  • "Price was reasonable too for family of 4, got change out of 50 which is almost unheard of in most restaurants."
  • "The food was cost effective and tasty!"
  • "Prices are good for such a good experience."
  • "Good value for money."
  • "We found the lunch menu to be well priced."
  • "It is one of the cheaper options in the area."
  • "They had a kids eat for £1."

Cons:

  • "Don't come here if you are in rush we waited 40 minutes for food to arrive on a really quiet Sunday."
  • "Expensive for what it was and what you got on your plate: a single burger... no fries, just the burger."
  • "For the price of over £12 per burger this is not good."
  • "Prices are on higher side. Burgers were good but in my opinion not worth the price."
  • "A little pricey for me."
  • "Low amount of food for the money spent."
  • "Praise is little bit high."

Atmosphere

Pros:

  • "Sunday night was calm and enjoyable."
  • "Atmosphere was good, music was at a good volume, and enjoyable all around."
  • "The decor is pleasant and the staff is friendly!"
  • "The restaurant have a really nice atmosphere!"
  • "The atmosphere was very comfortable as were the booths that we sat in."
  • "Clean restaurant, and a lovely atmosphere."
  • "Very pleasant restaurant in the attractive Brindley Place canal-side quarter with nice outdoor seating."

Cons:

  • "The atmosphere was that of a restaurant closing down because the staff had stopped turning up."
  • "The restaurant was almost empty."
  • "It was very quiet so I thought that was an ominous sign."
  • "The whole place was just rubbish."
  • "So on the whole, a very poor experience. Definitely would NOT recommend."
  • "Lots of things not available on the menu."
  • "Menu seems very outdated!"

Thanks! Your review is awaiting moderation.