Gourmet Burger Kitchen (GBK) Reviews Summary
Category: Hamburger restaurant Birmingham
Food Quality
Pros:
- "Their burgers and chunky fries are thee BEST I have ever had."
- "Juicy and flavoursome."
- "The meat on my beef burger was cooked as desired."
- "Tasty, fresh burger. Fresh bun. Good salad. Fries were perfect."
- "Burgers tasted fresh."
- "The best burger we've ever had."
- "Delicious burger and fries in classic burger joint setting."
Cons:
- "The mighty burger, which I asked well done but they served me overcooked."
- "Ordered a medium burger, came absolutely raw, so pink it was unbelievable."
- "The second burger was supposed to be 'medium rare' but came burned."
- "The burger was very small and overcooked and the fries were undercooked."
- "Chips came out cold and burger wasn’t great."
- "The halloumi sticks were rock solid and undercooked, sweet potato fries - freezing and burger - dry."
- "Fries were cold and onion rings were burnt to a crisp."
Service
Pros:
- "Always love GBK. Lovely staff."
- "Service from Gaia and Hayley was great so will be back!"
- "The staff were really friendly and on the ball."
- "Staff are very considerate and patient."
- "Team was very attendive and gave us ice cream with the candle!"
- "Great service from Miguel at the bar. Extremely friendly and welcoming to all of us."
- "Front of house staff were brilliant, very organised, efficient, helpful and friendly."
Cons:
- "Shocking service at GBK Brindley place."
- "The service was non existant."
- "Their service can be pretty poor."
- "Service was poor. Only two tables in tonight and we spent almost 2 hours total in there waiting on service at various points."
- "The waitress looked annoyed when I asked for a drink like it was too much effort for her."
- "Waitress came with another drink and we politely explained the situation and she looked at me as if I had slapped her."
- "We were unable to complain as once the food had come out they ignored us!"
Value
Pros:
- "Price was reasonable too for family of 4, got change out of 50 which is almost unheard of in most restaurants."
- "The food was cost effective and tasty!"
- "Prices are good for such a good experience."
- "Good value for money."
- "We found the lunch menu to be well priced."
- "It is one of the cheaper options in the area."
- "They had a kids eat for £1."
Cons:
- "Don't come here if you are in rush we waited 40 minutes for food to arrive on a really quiet Sunday."
- "Expensive for what it was and what you got on your plate: a single burger... no fries, just the burger."
- "For the price of over £12 per burger this is not good."
- "Prices are on higher side. Burgers were good but in my opinion not worth the price."
- "A little pricey for me."
- "Low amount of food for the money spent."
- "Praise is little bit high."
Atmosphere
Pros:
- "Sunday night was calm and enjoyable."
- "Atmosphere was good, music was at a good volume, and enjoyable all around."
- "The decor is pleasant and the staff is friendly!"
- "The restaurant have a really nice atmosphere!"
- "The atmosphere was very comfortable as were the booths that we sat in."
- "Clean restaurant, and a lovely atmosphere."
- "Very pleasant restaurant in the attractive Brindley Place canal-side quarter with nice outdoor seating."
Cons:
- "The atmosphere was that of a restaurant closing down because the staff had stopped turning up."
- "The restaurant was almost empty."
- "It was very quiet so I thought that was an ominous sign."
- "The whole place was just rubbish."
- "So on the whole, a very poor experience. Definitely would NOT recommend."
- "Lots of things not available on the menu."
- "Menu seems very outdated!"
Thanks! Your review is awaiting moderation.