Fergies Reviews Summary

Service Efficiency

Pros:

• "the technician managed to complete both on the same day."
• "Despite this, they managed to fix everything efficiently, and my car was ready within just two days."
• "I had my G30 there for a major service, which they've done only in day."
• "Fantastic service from Fergies, I can 100% recommend this company, if you are wanting a great service on your German car."

Cons:

• "I needed a wheel bearing replaced on my vehicle and requested a quote on Sunday... it took them till the end of Monday to say no... and had to wait for the whole of Tuesday to get a response."
• "I called Fergies 3 times on separate days to attempt to book my car in... It has been a week now, no reply."

Customer Service & Communication

Pros:

• "What sets Fergies apart is their honesty and their excellent communication system."
• "Great communication and works were carried out swiftly."
• "Customer service is second to none, polite and attentive as soon as you enter the reception."
• "Really nice to see an establishment with friendly, polite and professional customer service."

Cons:

• "Trying to get them to give an update or get someone who knows to call you back is a nightmare."
• "Communication at Fergies is appalling, it is very difficult to get to them directly and their answering service is next to useless."
• "I called Fergies 3 times on separate days to attempt to book my car in... It has been a week now, no reply."
• "Very professional, very warm atmosphere and attitude from Shaun and his colleague! Been there reporting some noises from the engine bay, they’ve looked at it and figured out what’s wrong! Very professional, highly recommend! I would all ways go back for any issues instead of going to x,y,z garages which they can rip you off! Saying that from own experience... Busy place, you can easily be forgotten on the que and regular updates. Found it expensive."

Quality of Repairs

Pros:

• "They were thorough in their diagnosis, identifying everything that was wrong with my car, and the list was quite extensive."
• "Absolutely great customer service. I had my G30 there for a major service... Everything done to the highest standards."
• "Professional from the outset, explained all works, offer of loan car without asking. Clear and laid out costs for immediate work required and an option for budget monthly payments."
• "Really helpful & friendly team up front... During the alignment process Nigel called me through and highlighted a tire was bulging and needed changing, as well as a slight coolant leak happening."

Cons:

• "Took my car to fergies due to bad experience at BMW. After having my car diagnosed I had to chase my quote for repairs at Fergies several times, only to be quoted more than a main BMW dealership."
• "Complete cowboys. Take it in for one job and you’ll get an endless list of faults back that you’ll be quoted excessive prices for."
• "Spent 7k on fixing my fuel pump, when I emailed them about a few issues after they just didn’t bother!? Have tried a number of times and still nothing! Never spent so much money with a business who then don’t respond."

Value for Money

Pros:

• "The prices are reasonable considering the level of service you are given."
• "The Audi dealer I use to go to was very good, but Fergies is even better and more competitively priced."
• "Always driven to keep my cars main dealer serviced, but based on recent experiences at Mercedes I thought I would give these guys a try... reset all my adaption valves, did a full alignment check on the car and adjusted where required and pointed out that despite having main dealer history, the car was overdue a coolant & brake fluid change, which I will address at the next service in November."
• "Would highly recommend Fergies, Shaun, Nigel and the team did a great job on my BMW. They have a great set up and the attention to detail is fantastic. I will be taking my car there from now on. So great to find fab service."

Cons:

• "Very friendly and helpful staff when discussing issues or work to be done, however seems quite pricey."
• "Tried to charge £700 for a new wheel bearing that had been fine two weeks’ earlier. Charged more for an oil change service (£265) than Audi themselves quoted (£240)."
• "Following a bad experience with the repair of my BMW X5 by BMW earlier this year, decided to have Fergies service my X5 going forward... They undertook and completed a full service on my X5, surprisingly they were marginally more expensive than BMW, wasn’t expecting that, but despite being a few pounds more I believed that I received better value from an excellent service which I could not fault, 10 out of 10."
• "Regarding the exhaust manifold, I had my son do a visual inspection, and he told me that there was SOOT from the exhaust manifold (possible/probable blown gasket) and an OIL LEAK in the same area. Paid Fergies £126 for a vehicle inspection for them to diagnose both the SOOT issue and the OIL LEAK."