Frankie & Benny's Reviews Summary

Service

Pros:

• "Shane our server was fantastic. Remembered an order for a table of eight without a pen and pad."
• "Excellent service here, the food was delicious and the waitress was lovely."
• "Very good service, staff are fantastic and friendly."
• "Fantastic quick service with great food for our child's birthday treat."
• "Great service from our very attentive waiter Shane he remembered it without writing it down."
• "Service was good on our food order & kids catered for well with play books and crayons."
• "Faultless food every time! Helpful staff, polite, quick!"

Cons:

• "The booths are quite small and struggled to accommodate 6 people in them, better suited for 4 as cramped space."
• "Poor service and the options we wanted for breakfast was not available."
• "Rude and judgmental staff!"
• "The place is full of staff that are not equipped or have the passion for their fast pace jobs."
• "Waited for 10 minutes to be seated with no acknowledgement by anybody that we were waiting."
• "Awful service from the hostess."
• "Absolute terrible place the food was cold the staff were rude, the table we sat on was dirty and sticky!!"

Food Quality

Pros:

• "One standout dish was the ultimate mac n cheese pasta, which was simply amazing."
• "Portions are big n plentiful... go n enjoy peeps X 😍"
• "Food was excellent. Fresh and tasty."
• "The new refurbishment helps give the restaurant a fresh look."
• "Food for party of 9 was served within 20 minutes, which is quite impressive. Tasty, warm and quick."
• "Had all vegetarian takeaway for three and it was very tasty."
• "The food was really tasty. Good value for money."

Cons:

• "Dessert was a bit overrated and my cookie dough came out more on the burnt side."
• "The atmosphere wasn't great, service was lacking, food was definitely worse."
• "One word for the food. Boring! Actually, two words, Boring and Lazy."
• "The fries tasted like they were dipped in scampi frying fat or something."
• "If you like waiting at a table without a drink, then waiting another hour or so for some overpriced dried up meatballs you'll love it!"
• "The pasta was warm in some areas and cold in others, coupled with the fact it was overcooked."
• "The burgers were clearly from frozen and were thinner than those I have on the bbq at home."

Atmosphere & Ambiance

Pros:

• "Good atmosphere, clean premises."
• "Nice atmosphere as expected here."
• "The restaurant's ambiance provided a warm and inviting family environment, adding to our overall dining experience."
• "Great family atmosphere, friendly efficient staff and good food to boot."
• "The restaurant is on the Meridian Leisure Park in Leicester where you can find a wide selection of restaurants."
• "Everything was clean including toilets."
• "Lovely vegan options. We had vegan pizza, vegan lasagna and vegan desserts."

Cons:

• "Honestly this establishment really isn't worth the exorbitant expense, the food is subpar, the service is slow & the restaurant atmosphere is dire."
• "Lacking in atmosphere."
• "Very poor service not a friendly atmosphere anymore."
• "A mixture of a loud atmosphere and enclosed layout means you lose the ability to even hear yourself think."
• "However, the wait is terrible. It took over an hour for them to bring out two burgers and pasta."
• "Food is woeful. Starters are clearly frozen, deep fried junk and the burger main was so overcooked I could use it to play skittles."
• "Service was rubbish. Wait for 15min had a drink at the bar not a problem. Gave us a table and no service after that."

Value for Money

Pros:

• "Great option to pay for your bill online which was super quick and easy and gives you reasonable options for tips."
• "Download the app to see many special offers."
• "Accessible but possibly quite right on spacing through the doorway and restaurant table layout."
• "Great menu with lots of choice."
• "I think the prices are sometimes a little on the higher side but if you can get a taste card or voucher then it’s very reasonable with 50% off."
• "Management were great with an issue with a discount voucher."
• "Overall great food, fantastic service, definitely visiting again with the kids."

Cons:

• "This rubbishy breakfast cost £33+ do no, I do not recommend!"
• "Almost £10 for a burger???? Nothing is that good."
• "When your food for 5 people arrives in about 4 minutes then you know its not going to taste good, I can confirm it was tasteless."
• "Poor service, poor food at an over inflated price."
• "£14.99 for the smallest burger in the world took me less than 2 mins too finish it! Ridiculously over priced!"
• "Would never use a company with hidden charges again."
• "Perhaps a little expensive at £11.50 for the lasagna with no salad or garlic bread included."