Zaza Reviews Summary

Food Quality

Pros:

• "The food is fabulous, fresh and flavourful."
• "Food quality’s great I highly recommend the prawns."
• "The food is well cooked and relatively cheap."
• "Great food. Must try their Pork & Beef meatball Calzone they're huge and packed with loads of filling."
• "The fish was beautifully cooked with a very light crispy crumb on the base and the flavours blended so well together."
• "Food is delicious, fresh and consistent."
• "The food was so tasty, the best Italian place nearby Watford."

Cons:

• "The food was really nice BUT I have never been so hot."
• "Ordered the chicken breast pollo last night, the dinner was very expensive compared to what they used to charge and I got a quarter of a chicken breast slice in the middle of the plate with some sauce."
• "We ordered a calamari starter which was sadly overdone."
• "Starters are the best part of the meal but the mains are a let down both me and wife left most of our food still on the plate and because of that we didn't chance the desserts."
• "The worst risotto I've ever had."
• "The portions are so small its ridiculous the chips are so skinny and dry complete waist of money every person was still hungry after 3 course meal."
• "Dry pizza, the chicken pizza had chicken that was stale and you could taste it."

Service

Pros:

• "Such a lovely cosy atmosphere along with friendly and helpful staff."
• "Lovely atmosphere, nice customer interaction, staff is really helpful and considerate."
• "The staff make Zaza what it is. The service is so customer driven that staff cater to all needs."
• "Our waitress, a young blonde girl, was absolutely fantastic; thank you for making it such a great evening!"
• "Staff were warm and attentive."
• "Service was brilliant with friendly staff."
• "The serving was so quick and the food was delicious."

Cons:

• "Good food, but did not give any birthday dessert despite telling them it was a birthday lunch."
• "The waiter forgot to come and take the order for the deserts, after giving us the menus."
• "It’s also intensely annoying when waiting staff don’t write down orders and inevitably proceed to forget something (in this case, a coffee)."
• "Only negative was toilets weren't working well and only one available which didn't flush."
• "Staff are hit and miss and can be a bit aloof."
• "Service not very welcoming from the staff."
• "One young tall male waiter wearing the white shirt with a small top knot was very rude."

Ambience

Pros:

• "Lovely ambience with some cool trees inside, covered in fairy lights."
• "Very cosy interior in the dining areas, nice little outdoor garden."
• "Lovely location and fantastic garden space."
• "Absolutely love the interior design and outdoor back garden!"
• "The atmosphere is happy and welcoming."
• "The interior is beautiful. Soft lighting nice seating areas. Real olive trees internally. A wonderful, covered outdoor area. High spec very modern."
• "Loved the olive tree inside the restaurant! Beautiful!"

Cons:

• "Very nice food, excellent service, reasonable prices. Only let down is that it's not a quiet place. The acoustics do not dampen sound."
• "The first impression is that there is a lot of background noise in this restaurant and it can be difficult to hear the other people at our table."
• "But I found the place too dark plus we were seated right next to the bar- so all the clinging and clanging of glasses and ice buckets was our music."
• "There was a buzzy atmosphere and the service was adequate only because we waited quite a while for our food."
• "Seemed to be a nice restaurant as we decided to get in. They were busy, but despite empty tables it appeared they had all booked as soon as they saw the pushchair. Very disappointing."
• "Great food and decor, but found the restaurant far too crowded with tables packed in very tightly."
• "The ambience is fantastic. Warm environment while outside was frosty cold."

Value

Pros:

• "The food is outstanding and not crazy prices."
• "Very reasonably priced but so filling and extremely enjoyable food."
• "A fair price for what you get."
• "Fairly priced as well at £80 for a three course meal for two with wine and cocktails."
• "We all agreed that our meal was good value."
• "Great value for money also!"
• "Always superb service, atmosphere & of course food & wine. Well worth the week-day lunch special 👍🏻."

Cons:

• "Did thought the goats cheese salad with the lunch menu was a bit pricey because there's a £2 supplement."
• "At £30 to £40 a head for 2 courses you expect better."
• "I feel the food is quite expensive for what you receive."
• "I would have awarded 5*, if not for the rather hefty £140.00 bill for four people, which was deemed a little excessive."
• "The portions are so small its ridiculous the chips are so skinny and dry complete waist of money every person was still hungry after 3 course meal."
• "So disappointing, have come here for years, ordered the chicken breast pollo last night, the dinner was very expensive compared to what they used to charge."
• "The only reason this doesn’t get 5 stars is the amount of time you have to wait for your food when it’s busy."