Address: Castlegate Park, Birmingham Rd, Dudley DY1 4TA, United Kingdom
Phone: +441384236553
Rating: 4.0
based on 308 reviews.
Service
Pros:
"Never had a server anywhere near as enthusiastic and kind as her when I've visited this F&Bs before, hang on to her and give her a pay rise guys!"
"The staff are incredibly welcoming and if your lucky enough to be served by Sue expect excellence."
"Josh went out of his way to make sure we had everything we needed and our breakfast was cooked too perfection."
"Even though we have arrived 10mins before closing- staffs were very keen on us and very friendly too."
"Special mention to Josh our server who was very attentive without been intrusive, friendly and accommodating, a credit to your team."
"Our waitress Sue was fabulous and so glad we could eat out to help out lovely people like her."
"Staff as helpful and friendly as ever!"
Cons:
"Service good but felt like they were trying to get rid of us too quick even though there were empty seats."
"Service is also not great, waitress was quite rude and not very attentive."
"Service took too long and there were only about 4 tables."
"Service from a certain staff member was very lacking in what you could call good customer service."
"Service NOT brilliant at all - no-one in the restaurant, yet when we were ready to order, the waiter pretended he'd not noticed we were ready."
"Customer service is appalling both times I visited."
"Service was really poor today."
Food Quality
Pros:
"Food was hot, tasty and nicely presented."
"Pepperoni pizza was delightful! Can also recommend cheese burger too."
"The chips was nice, and the chicken was nice too."
"Food was amazing as normal as always is."
"The food was piping hot and tasted great."
"The food was very tasty and presented well."
"The food was fantastic, hot, fresh and super fast service."
Cons:
"The standard of food has gone down quite a lot."
"Classic meatballs and penne pasta just warm, chicken New Yorker was grey in colour and so thin, onion rings not cooked enough so left!"
"Terrible food for the price we paid."
"The grilled salmon was a disappointment, with a slightly too thick risotto and the rice being undercooked."
"Unfortunately the vegetarian options were either unavailable or genuinely not great, the pepperoni pasta bake was so bad not a single person on our table would eat it."
"The food comes to your table looking like yesterday's dried up left overs."
"Food was terrible as well, had the chicken and prawn Alfredo, bland and hardly any prawn or chicken, not worth £3.80 let alone £13.80."
Atmosphere
Pros:
"The atmosphere was warm and welcoming the staff friendly and helpful we were seated in a booth and the service was excellent."
"WOW what a difference the atmosphere was warm and welcoming."
"Pleasant atmosphere to meet up with friends and family to eat."
"Love the booths though, and friendly atmosphere."
"Christmas lights were lovely around the entire restaurant and there was really lovely atmosphere."
"What a great welcome and a great atmosphere in here really felt warm and welcoming."
"We celebrated my sons' 9th birthday at Frankie & Benny's Dudley and have a fantastic experience!"
Cons:
"However it was quite cold inside, making us move tables."
"Only fault is that possible the music is a tad too loud at times feels like you're shouting at your family/friends!!"
"Absolutely freezing in here tonight."
"We sat with our coats on it was so uncomfortably cold!"
"The decor inside is very stylised and has a cosy atmosphere with a great background music nothing too harsh (even lighting is muted)."
"Places look dated could do with brightening up a bit."
"Disappointed that standards and choice of food seems to have gone down."
Value
Pros:
"Saving grace - 50% off mains on vouchercloud!"
"Food is absolutely beautiful, even if on the expensive side I promise you it is completely worth it."
"Only cost £16.99 each for a 3 course evening set menu, absolute bargain!"
"We got a 20% discount on our bill."
"I think 11.99 for 2 courses is really reasonable!"
"We ate off the lunch menu which was £10 for 2 courses and it was a beautiful filling meal."
"The food and drinks were also great and worth the money."
Cons:
"The Drinks aren't refillable and everything is overpriced and small portions."
"This place is soo expensive."
"Not really value for money in consideration of the cost."
"Prices have rocketed."
"Really pricy for what we had."
"The food was vastly overpriced for what it was."
"Major change to original menu! Portion size was tiny and price is sky high!"