Shere Khan's Star City Reviews Summary

Customer Service

Pros:

• "Despite long queues we were seated quickly and looked after."
• "Sumitcha went out of her way to accommodate us, she cleared up a bigger table for us so that we were comfortable with our baby."
• "Her service and the staff were faultless fast and efficient."
• "Staff were happy, smiling and provided a great experience."
• "Waiting staff was courteous and helpful."
• "Service was excellent, sat down in a booth straightaway, venue was super busy but waiters were quick and food came in good time."
• "Brilliant service by Aman was always around when needed and was checking up regularly unlike some restaurant waiters who don’t even acknowledge you once you take your seat."

Cons:

• "Very poor customer service wise."
• "The customer service was awful."
• "The staff were very miserable and not friendly or polite towards us."
• "The customer service received from the lady at the from, I think her name is Naila."
• "The service was very slow."
• "The service was quite good and the waitress was attentive."
• "Service was shocking. Staff couldn't communicate appropriately."

Food Quality

Pros:

• "Shere khan is my favourite restaurant in star city as I find the food great and every time I visit I never be disappointed always just how I like it."
• "Their lamb chops are probably the best chops I've had (spicy)!!"
• "Make sure to try the mix grill and all the chutneys! Probably one of the only places that can pull off a Peshawari naan!"
• "Always loved the food here."
• "Highly recommend the Chops because they don't over charge you like other places and the taste of the Chops will blow you off."
• "Amazing top quality food and I don't always like eating curries at a restaurant but my god the flavours here is just amazing."
• "Excellent, authentic Indian restaurant, with delicious food, generous portions and a great price."

Cons:

• "The food is now horrible!!!!!"
• "Food is cold and very basic. This place is rundown."
• "Very disappointing meal this evening."
• "Food was all reheated and pre cooked."
• "The whole place has literally gone downhill."
• "The food was truly tasty and we would definitely come back!"
• "Food price was good, taste was amazing!"

Price and Value

Pros:

• "The bill was £49 which was well priced."
• "Each person dined here for about £15 per head."
• "I would definitely say that this place offers value for money."
• "Food price was good, taste was amazing!"
• "Prices are decent too."
• "Overall great tasting food and reasonable prices for the food we ate."
• "Polite staff reasonable pricing."

Cons:

• "When we received our bill they charged us £39 for a mixed grill when the menu price is £19 drinks they charged us £7 when menu price is £2."
• "Almost £12 for a lamb jalfrezi is too much especially considering you don't even get a full curry!"
• "It is sort of on the pricey side but the food is worth every penny!"
• "Very overly priced not enough portions for the price payed."
• "It is overpriced."
• "Ridiculous price at £50+never again."
• "Cost £44.41 was way over priced for a very disappointing meal."

Cleanliness and Ambience

Pros:

• "Good customer service, clean and is maintaining the social distance."
• "Clean and hygienic."
• "Free car parking."
• "Very bright and colourful decor."
• "The place looks great and is easy to find."
• "Super attentive and welcoming staff."
• "The atmosphere, food and service were second to none."

Cons:

• "The cushioning on the seat behind us was falling off the back of the frame."
• "Dirty, run down. Filthy sticky tables."
• "Food is cold and very basic. This place is rundown."
• "The restaurant is dishevelled and tired with outdated decor."
• "Filthy carpet in the waiting area."
• "The toilets were vile, dirty and disgusting."
• "The decor is very dated."