The Range Reviews Summary

Customer Service

Pros:

• "Pleased with my purchase and impressed with the staff at the Milton Keynes store Very professional and so helpful always."
• "Adam from wallpaper section went above and beyond his job description for us, with a great result of us finding the wallpaper at a different branch."
• "Service is fab, especially assistant Rashpal, can’t thank this lady enough for all her help."
• "The staff were fantastic and especially the great service Gemma & the geordie lady in the cafe."
• "Excellent customer service. During entire lock down, this shop kept open to serve us."
• "Good customer service picked up collection and all taken to our vehicle by staff."
• "Good customer service.. Very helpful and polite... And they did go out their way to accommodate us."

Cons:

• "Would not shop here again. Sent the wrong stock and are not resolving it."
• "Good store and various choice of products but the staff is extremely rude and unhelpful at all."
• "The store staff were very pleasant and helpful and items easy to find. However when we [2 older ladies] went to just have hot drink in the cafe upstairs, we were greeted by a young very rude and disengaging staff member with black hair."
• "The staff look very unhappy and depressed mostly."
• "Staff not keen to move from their spot to help and miserable staff on the tills."
• "Awful customer service!!! Rude till attendants and sub quality service provided."
• "One member of staff made a sarcastic comment and was completely rude."

Product Range & Quality

Pros:

• "Love this shop great wide range of all household and diy goods at some great prices and great deals."
• "I genuinely like the range but this store is the best one I've been to and a pleasure to walk round you actually get what you need or have gone in for."
• "Great selection of just about everything, including a superb range of Christmas decorations on the first floor."
• "Love looking round the range. It has a great variety of household items."
• "One of my favourite shops in Milton Keynes. There's not much you won't find at the range!"
• "Great place for bits and bobs and more! This place really does have it all."
• "The range is good for many things; furniture, mirrors, frames, bathroom equipment, kitchen equipment, flower arrangements, vases, pet food and equip, bedroom equip, christmas, diy and garden centre, plus a cafe."

Cons:

• "Yes they have a wide range of products, but they are of low quality... well, you get what you pay for, in fact you actually pay a lot for the cheap quality stuff you are getting."
• "Range has some good products but staff was immature and appalling behaviour."
• "The worst place ever to order large items from (beds) (sofas) etc."
• "They sell tools, art equipment and lots of housewares but nothing of any real quality, mainly cheap Chinese stuff."
• "Prices aren't as cheap as they used to be and the quality of goods isn't as good either."
• "The range. Range of what? Overpriced tacky home furnishings and the kind of stuff you see in show homes."
• "Is some of their stuff not high quality, that's true."

Store Layout & Accessibility

Pros:

• "They have a lift to get upstairs."
• "A decent sized store that also supports a decent 'range' of goods for the home."
• "Free parking when you arrive, they sell amazing gifts & furnishings for your home, a café upstairs, a good selection of cookware, an impressive range of art equipment & lots more for the whole family."
• "Parking is free and well set out."
• "Decent size store with ample parking. Probably due to covid 19 the store was not as stocked as could be."
• "The staff are friendly and the parking is not a problem as it's away from the center."
• "Plenty of parking."

Cons:

• "A one way system is still in place, but not many customers are actually taking note of it."
• "Pallets blocking aisles so couldn't get through with pushchair either."
• "There are also no wheelchair friendly shopping trolleys."
• "As a power chair user, this store is the WORST for navigating around!!"
• "The isles are cramped and make it difficult to manoeuvre through."
• "It kind of is what it is.... Pile it high and sell it cheap. Which is fine but the biggest problem is that its hard to get around."
• "Can't actually be bothered to look in here half the time.. It's a real mess! Stock piled up everywhere and you can't get to things you need."

Parking & Charges

Pros:

• "Like most shed stores & retail parks, parking is free but restricted to 2 hours max."
• "The carpark is free for a few hours so that's helpful and there was enough cashiers on the tills that even though the queue was long we checked out quickly no long lengthy wait!"
• "Great store lots of parking loads of garden accessories gazebos and such like well worth a visit."