Dunelm Reviews Summary

Store Layout & Accessibility

Pros:

• "Got everything I want and it is nice to have the shop spaced over two floors."
• "This store has lots going for it good quality curtains bedding etc in fact nearly all you could want for the house it's bright and clean."
• "The store is well laid out, there are lots of items to choose from."
• "As the store is situated in the Beehive Center, there are plenty of car parking spaces."
• "The store is on two floors with steep stairs and an elevator for customers."
• "Kitchen, bathroom and household items are now at the ground floor, which is better placed in my opinion."
• "Spacious store with a good selection of items for the household."

Cons:

• "Parking inadequate, spaces and access too small for modern vehicles."
• "Displays are crowded together with barely sufficient space between, as a result things are difficult to find."
• "A very confusing shop. It contains very many beautiful things but it's all very muddled and closely packed and the checkout counter is somewhat hidden if you are a short arse."
• "Surprisingly disorganised. Went in looking for cushions and they were dotted around all over the place so never found the ones I had seen on the website or anything of a similar colour."
• "Worst shopping experience anywhere. Overcrowded retail park, queues in & out for parking."

Customer Service & Staff

Pros:

• "Café staff were so hard working - queues were long so they worked so fast."
• "I have never visited dunelm in Cambridge before but I wanted to leave a review based solely on a young man named Jayden (I think that was his name) who was on the till serving me. This young man is visually impaired and only 17 and what an amazing young man he is."
• "Love this store! Staff is friendly and helpful."
• "Most helpful staff! I wanted a nightstand on the shelf, they spent ages looking for one in stock."
• "I must congratulate all the staff at this store, they were all so friendly."
• "Caring cashier (Charlotte) offered to carry fan out to my car in the car park."
• "Great customer service - staff always polite and helpful but perhaps they don’t need someone standing by the entrance as best to have more staff inside to help."

Cons:

• "Approx 9 tables in the Pausa cafe were not cleared. The place looked a mess."
• "Visited restaurant three times before COVID19 lockdown. On each visit to restaurant, the floor was not cleaned ie swept/hoovered."
• "Staff not knowledgable about the products, where they were or details."
• "Very unfriendly staff. Not helpful at all. Bought a pillow with strong smell but the staff refused deliberately to admit the smell."
• "staff are rude, more concerned about talking about their home life and moaning than serving customers."
• "older staff at the store seem very self entitled just based on their age, would rather allow younger staff to do the actual work but take the credit for their work."
• "Unhelpful & bored looking staff uninformed about store products."

Product Availability & Quality

Pros:

• "Love Dunelm and the huge variety of stuff there."
• "This place is full of wonderful, exotic bits & pieces for your home."
• "Good choices of curtains and bedding, already made or made to measure."
• "This Dunelm stocks everything you'd expect from one - mostly homeware, but there are seasonal items and gifts too."
• "Great range of Curtains, Bedding, Sheets and Duvet covers. Plus fabric by the metre and haberdashery items (knitting needles, crochet hooks, sewing thread etc.). Plus a good range of cookware, utensils, bathroom items and lighting upstairs."
• "The actual products at this store are good and good value for money."
• "Absolutely the best in bed-ware. Stunningly beautiful stuff, but be prepared to pay the premium price for the premium stuff!"

Cons:

• "A bit of a disappointment. Their online catalogue is better but don't expect them to display all they sell online."
• "I bought a bin in store which was broken within a year. When I brought it back, I experienced the worst return process of this year."
• "The manager, Toby, was equally impolite and refused to honor the company's policy for returns."
• "We checked on-line for Throws & Cushion Covers to be told all in stock. Venture out and into store to discover that no one can find the throws in store, including the assistant manager - Chris."
• "I recently visited the store to return a broken trash bin that I had purchased from Dunelm and was still under warranty. Unfortunately, the customer service I received was extremely disappointing."
• "If I could give a lower review, I would. Dunelm is the worst chain of stores which I have ever had the displeasure to visit... Multiple times... To return and return again products which were of low quality."
• "Dunelms used to be my absolute fave for home furnishings & kitchenware, however it soon becomes apparent why the 'reasonable' prices are what they are as nothing seems to last very long."