Address: Yorktown Business Park, 3 Doman Rd, Camberley GU15 3DF, United Kingdom
Phone: +441276704600
Rating: 4.2
based on 104 reviews.
Customer Service
Pros:
"Professionally dealt with - 5 star service."
"The staff have been brilliant, so helpful and friendly, I will be using this garage in the future!"
"The guys at Fox are brilliant and incredibly professional."
"They have been very helpful and professional with their advice/works and their friendly front of house staff make the experience all the better."
"Everyone from the receptionist, the gent that collected and returned the car, and mechanic, were friendly and accommodating."
"The service from Fox garage was outstanding and I would highly recommend them."
"The staff working there were so helpful and friendly and really went out of their way to explain things!"
Cons:
"Husband booked one of their reduced priced air con services for his car... He was then told that there was no room for him today and they would not honour the on line booking."
"These guys are a waste of time! Stay away from them."
"Full details below, but long story short: unreliable service from reception (they're all smiles, however they couldn't care less)."
"Got there the next day at 12pm, car isn't ready as the part didn't arrive yet (they could've found a way, I'm sure. They just don't care)."
"I feel very bad for my colleague whom I had referred for MOT and servicing at Camberely branch who waited for the whole day."
"This is an extremely rude unprofessional garage, right up to the Manager, don't waste your time complaining about the service you do not receive."
"Such a poor customer service. Never experienced this kind of carelessness from anyone so far."
Pricing
Pros:
"The prices seem pretty fair. MOT is only £30 which is good these days."
"Staff and friendly but professional and the prices are well priced with a budget for all."
"The work that was done was reasonably priced, professionally done and the customer service was outstanding."
"I have used fox garage for many years now. they are honest friendly and trustworthy people, and I have to say very reasonable in prices compared to other garages."
"Car drives like new and price was very reasonable for all of the work."
"They did the work for about half the price and just as well."
"Pleasantly surprised at the reasonable cost of an interim service and MOT."
Cons:
"I was told I needed a motor and regulator and was quoted £795 inclusive of vat and labour and informed that only dealership parts could be used."
"I had to buy the 2 bolts myself from a Volkswagen dealership, they were not cheap!"
"I trusted this garage since 9 years but last year, I took for mot and they said need to change front wheel hub and bearing costing £249 I agreed, but two hours later they rang me back and said that's wrong quote and the new price is £573."
"Disappointed, we took our car to this garage for service & MOT as it was a Vauxhall specialist. We were advised it had failed MOT and needed a whole new exhaust system costing £900."
"Got ripped off today and charged £39.98 for an MOT when the advertised price at the time of booking was £29.99."
"They have now quoted about £70 more than 2 other garages to replace the unit...apparently that's with a discount applied!! What an absolute joke!!"
"Basically bent me over a barrel to pay more so that they had to repair it!"
Professionalism
Pros:
"Booking online was easy and the staff were all friendly when dropping it off."
"They did a very professional job I would recommend them."
"The engineer was very helpful, talked me through my advisories."
"The service technician, Kelvin was very professional and advised what was happening every step of the way."
"Very professional team. They are fast, reliable and most welcoming on top of that."
"I am thoroughly impressed with the professionalism of everyone in the garage, from the receptionist to the guys on the shop floor."
"Amazing service from these guys. Had a new ball joint and arm fitted on the front suspension."
Cons:
"Everyone gave me a different answer, I booked my car in for a full service, one woman said to me they have done a 36 point check, the other woman said 72 points check, so I'm still wondering who was telling me the truth."
"Upon further inspection it was clear that 2 of the 3 rear under tray retaining bolts were completely missing which had resulted in the under tray flapping around and scraping on the ground."
"They offer free M.O.T. then try to charge for extra work they tell you must be done to pass test."
"Unbelievably they had even removed (borrowed!) a bolt from my air intake in the engine bay to secure part of the front bumper!"
"The technician was rude and was not accepting any fault."
"It was coming up to 2pm and we had no call. I called and they said the technician still hasn't looked at it even though we were told to drop it off first thing in the morning and it will be prioritised."
"Seems hard to find trust worthy garages now days :-("
Reliability
Pros:
"Repair carried out, they put it through an MOT and it passed. Happy customer."
"I will definitely be returning and recommending this excellent garage to all family and friends!"
"I happily travel around 30 miles for this garage with, they have been nothing but kind and understanding."
"We have been using Fox Garage for many years. Outstanding service today."
"I was extremely impressed and great full to the team when they inspected a vehicle that I had recently bought from a car dealer when Kelvin informed me of several issues with the car."
"Last month I had some big problems with my car and Fox Garage Services found the problem and repaired it."
"They fixed my car and also service it. Excellent work and customer service will definitely be taking my car there for services and MOT."