The Runnymede Hospital Reviews Summary

Facilities

Pros:

• "Excellent hospital facilities. I found all the staff warm and friendly."
• "Bright and clean room excellent food choices."
• "The facilities in Runnymede hospital was top notch with COVID measures in place."
• "The hospital is uber clean and the refurbished rooms are top class feels like a hotel rather than a clinical room."
• "Located right next door to St Peter’s Hospital it’s a good location for surgery with one of the largest A&E depts in the area close-by."
• "Room clean bright and light and beautiful art on the wall."
• "Also the new CT Scanner is a great addition to the hospital."

Cons:

• "Appointments cut short because the booking system has not been updated."
• "Few different issues…no low light in bedroom. Either bright light or off….no shower curtain?"
• "Wish there was more car parking or better regulated car parking as that was really hard."
• "Food warm but edible toast an absolute disgrace only half done more white than brown, fair trade tea tasteless."
• "Room 115 left a lot to be desired, no bedside lamp, ceiling light too big and bright making it hard to view the TV."
• "Came in today for a consultation. Poor hygiene.. sometimes its better to stay at home if you’re not feeling well, especially if you work at a hospital with vulnerable patients around."
• "The lack of bedside manner, empathy and social skills from the nurses on the ward were shocking."

Staff and Care

Pros:

• "Hospital stay for my surgery was very good. Right from consultation till surgery everything was very well taken care of."
• "The whole experience from initial consultation to surgery was professional and well organised."
• "The Runnymede outpatient nursing staff have been outstanding with their care of my husband's post surgery wound."
• "The care, compassion and professionalism from every single member of staff I encountered was absolutely outstanding."
• "Great consultant Dr Naik and great nurse Kelda. Kelda can find veins easily and you do not even know needle has entered your body."
• "Nurses always had a smile on their face and I was made to feel incredibly comfortable and welcome."
• "Fantastic service from the whole team at The Runnymead."

Cons:

• "Appointment booking line for Private GP is useless."
• "There was absolutely no communication between the hospital and myself prior to my appointment."
• "They let my whole arm swell up instead of removing an IV for over 2 hours when I asked them to do so."
• "The secretary has literally terrified my husband and he feels discriminated towards the doctors behaviour and is very offended."
• "Someone came I think it was a doctor junior to put a canula which was huge and I’m small with feint veins and needle phobia, he did ask me if I had problems with needles which I confirmed but still went on to insert canula which obviously didn’t work and am now left with black bruise on one arm."
• "Unfortunately some of the nursing staff who took care of me after major surgery didn't understand some of my needs."
• "Dr Hadley has valued my husband's life at £85."

Administration and Communication

Pros:

• "I felt sorry for Matt as he was being let down by the admin team."
• "All receptionists and OPD department very friendly and professional."
• "I felt every member of staff that attended to me were so lovely, taking time and care to explain thinking without rushing."

Cons:

• "Dr hadley is taking out his personal grudge against my husband and making him pay £85 to see him tomorrow."
• "Maybe someone could call and give me some advice whether to get antibiotics as I’m sore from procedure which is expected but can’t function with constant nose dripping and sneezing, it’s not Covid as done tests."
• "The secretary has literally terrified my husband and he feels discriminated towards the doctors behaviour and is very offended."
• "Worst switchboard responses ever known - passed around, hung up on, put on hold without explanation then line dropped, people answering and staying silent, rude staff, incomprehensible."
• "The Runnymede appointment staff could not manage to move the appointment."
• "I give four stars to Matt but zero stars to the admin."
• "Very disappointing experience, poor communication between consultant and hospital, various avoidable issues."