McDonald's Reviews Summary

Service

Pros:

• "Clean restaurant, quick service too."
• "The staff that keep the place clean and tidy are very friendly and always helpful - especially the older gentleman."
• "One of the best Maccys stores. Polite staff, always busy but very good service."
• "Staff are polite and their customer service us of the highest standard."
• "Every time I go to the drive through in the nights a lovely lady called Nadine serves me.... I couldn’t ask for better service."
• "Ordered using the touch screen menu. Food was delivered within a few minutes of sitting down and was really nice."
• "Food arrived pretty quickly and staff were friendly and helpful."

Cons:

• "Toilets were dirty and the smell was vial."
• "The staff are rude and incapable of smiling."
• "No one had been serving the cars at the screen for fifteen minutes."
• "The young lady served me, almost with her back to me as she was in a conversation with her colleague throughout."
• "He shouted rudely that there was a sign, why didn't we follow the orders?"
• "The individual was rude and did not care less."
• "Extremely rude and inconsiderate staff, even though I was polite back to them."

Food Quality

Pros:

• "They gave me 20 chicken nuggets, mc spicy and a chicken mayo."
• "The food was decent."
• "Them bloody cheese jalapeño bites are amazing."
• "The McDonald's breakfast, Really nice. Cappuccino was nice."
• "During the day the staff are friendly and pleasant and provide a great customer experience."
• "Food was good, customer service was excellent."
• "Great service, food was hot and served quickly."

Cons:

• "Every time I go to this McDonald’s always an item is missing."
• "Bad experience not happy at all my whole order was stone cold and missing an item."
• "The food........ comes just as great as their service, stone cold and lacking any taste."
• "Food was cold and milkshake was…. Empty?"
• "The food came cold."
• "Cold food, oily fries."
• "Food was cold and disgusting."

Order Accuracy

Pros:

• "We've never had our order wrong or any issues."
• "And the staff are helpful, showed them the purchase on the app, they happily got my order ready."
• "Ordered 2 fillet meals - was told to wait in car park as they were making fresh fries."

Cons:

• "Wouldn't use this particular McDonald's again. The staff are unhelpful and incapable of getting an order right?"
• "If I could give 0 stars I would. Ordered flat bread WITHOUT bacon and received it with bacon."
• "The 2 happy meals were missing?"
• "Always and I mean always given the wrong order or parts of orders missed out altogether."
• "Second time I’ve ordered again and there was missing items."
• "time before food was cold and forgot sauces"
• "Absolutely the worst McDonald's in their entire history. Always and I mean always given the wrong order or parts of orders missed out altogether."

Cleanliness

Pros:

• "Everyone used the hand sanitizer that was available at the entrance."
• "The toilets were clean, as was the dining area."
• "Clean and quiet when we came on a Tuesday at 11am."

Cons:

• "The restaurant needs some restoration and a deep clean."
• "This was the dirtiest McDonald's restaurant I have ever been in."
• "Mass on the floor and no one bothered to pick it for 10 minutes."
• "Cleaning rags left on counters!"
• "It's very dull and dark with the furniture depressing actually and very dirty."
• "The queue through the drive through was that long by the time I got my order and drove up the road home, it was cold and the food looked thrown together."
• "This McDonalds is an absolute joke. They don't prepare the food with gloves nor do they wear hair nets."

Staff Attitude

Pros:

• "But staff were friendly and respectful the moment you walk in."
• "Very nice staff"
• "Staff are always friendly and happy to help."
• "Staff treat you like people and not just customers."
• "The service was fab, really polite and friendly staff."

Cons:

• "Ronald McDonald is the correct icon for this brand because it is indeed a joke."
• "The customer service is awful."
• "Place deserves to be closed down 👎"
• "The staff are rude, answering the customers when its got nothing to do with them."
• "Very slow service one rude female staff in particular. Needs to be sacked in my opinion."
• "The staff don't say hello or thank you, they just point at terminals or ram food in your face."
• "Attitudes appalling spend money else where"

Efficiency

Pros:

• "It seemed pretty organised in there considering how busy they were."
• "Despite a few cars ahead of me service was quick, professional and very polite up to the point where I paid."

Cons:

• "Massive queue in drive through"
• "Was waiting almost 25/30mins."
• "Waited ages again just to get to the collect box."
• "waited nearly twenty minutes for 2 burgers and 2 drinks"
• "Waited over 40mins for my order and there was only a few of us in the shop."
• "The term 'fast food' is used very loosely."
• "The staff move very slowly and are in no rush to get your order to you."