McDonald's Reviews Summary

Service

Pros:

• "The service at McDonald's is also generally fast and efficient."
• "Quick service and friendly staff."
• "HAGLEY ROAD, FRIENDLY STAFF ON SERVICES AND AROUND CLEANING TABLES.NO WAITING TIME.FOOD ALWAYS TASTE HOT AND FRESH."
• "Staff excellent. Service excellent. Very very clean and well monitored."
• "The food and meal was usual decent McDonald's quality."
• "Staff seem friendly enough whenever I go in."
• "Staff pleasant though."

Cons:

• "WILL NEVER EAT HERE AGAIN AND WILL TAKE THIS TO HEADOFFICE."
• "Absolutely terrible. I was waiting on window 1( the payment window) for 12 minutes."
• "Ordered on mc app hour and 20 mins later no order."
• "Ordered from here twice in last 6 months both times had multiple items missing from order from wraps to burgers or no sauses."
• "Visited this morning to order our breakfast on the way to work. All 3 items were entirely incorrect."
• "Staff are quite possibly the rudest ever, never listen to you, and it looks like toddlers do the packaging as most of the time the burger is open and in the bottom of the bag!"
• "Staff rude I complained about a plain burger I ordered."

Food Quality

Pros:

• "I had a double big mac meal large and chocolate milk shake, it was fresh hot and tasty, and it made me feel happy I loved it when I get time off with the kids and its really nice to be back home and back in bed again."
• "However, the food quality is better than most other local mcdonalds branches, always fresh."
• "Food is good."
• "The site is always clean and always has one staff cleaning."
• "Good food although have had problems before from this McDonalds... but this time round was lovely... hot food... and shakes actually tasted like they was suppose to... very convenient place and always quick service through the drive thru."
• "The food is always on point - fast, hot and tasty."
• "The food was good when we got the items we ordered."

Cons:

• "Food was tepid."
• "Cold food, soggy fries, flat coke and always missing something from your order."
• "Disappointed with the service, spent almost 10 pound, food just thrown everywhere."
• "Hard bread, from a company that ship millions of bund worldwide every day, only this branch managers to consistently churn out cold stale bins."
• "Food was cold & I was missing 2 drinks & a nuggets share box."
• "Food is always cold and takes about 2hrs to arrive."
• "Burger patties were cold to the point where the cheese weren't melted."

Facility and Cleanliness

Pros:

• "Lots of parking, but still runs out of spaces at lunchtime with the gym next door."
• "Nice and polite, cute Indian girls work here, and all staff are nice and polite."
• "CLEAN TOILETS WHICH MAKES A LOT OF DIFFERENCE."
• "Always cleans and tide."
• "Very child friendly - the best McDonald’s I’ve been to for children."
• "Nice place friendly staff,loads of parking on the weekdays weekends tends to get busy."
• "The resturant is kept clean to a fair standard."

Cons:

• "Will never go back there again total chaos with the people doing deliveries going straight to the front counter & having their orders done before all of us, food standards have gone right down the wraps were tasteless."
• "This used to be a reasonable McDonald's. But it has fast become one of the worst."
• "Place is busy all times. Not clean and the bins are full and the tables and chairs in the front are tight and crammed."
• "The cubicles usually have toilet roll spread across the floor."
• "Toilets designed for skinny dwarves, as usual."
• "Not the best McDonald's, tables dirty with broken tablet computers."
• "Waited for ages in line whilst I was waiting I got a look of one of the delivery drivers bags that had mold inside."