McDonald's Reviews Summary

Food Quality

Pros:

• "Normally with McD's you get soggy fries, but they're usually spot on here."
• "This is the best McDonalds in Birmingham City Center... almost always serves food at the perfect heat."
• "The food is not that bad either."
• "The double cheeseburger was delicious!"
• "The McDonald's chicken sandwich boasts a crispy, well-seasoned fillet that satisfies the craving for a classic fast-food treat."
• "Great food, fast and friendly service the vegetable spring rolls are to die for."
• "The rest of food was spot on and I will recommend them and use again."

Cons:

• "This place is worst than a prison cell!"
• "No surprise, McDonald's food. However this restaurant on more than one occasion has supplied warm burgers rather than hot."
• "The big Mac were too small but the price is very high."
• "Totally screwed up mine, I ordered 6 happy meals 2 with wraps 2 with nuggets 2 with cheeseburgers...received 6 cheeseburgers."
• "Used to be ok but majority of times you go now fries are cold stale really not pleasant tables dirty most times other food tasteless."
• "The worst food experience I ever had. Went there twice to take away. No matter what food I ordered, it always come cold and dry."
• "Cold buns, luke warm fries, cheese not melted."

Service

Pros:

• "Very busy but service was quick and the food was fresh."
• "The service speed is fast and satisfying."
• "Staff are friendly, looks clean and well maintained for a 24 hour restaurant."
• "The service was quick, staff efficient and hard working."
• "A McDonald's that's no different to what you would expect. Fast service."
• "They seem to get through customers reasonably quickly!"
• "Excellent service very fast and efficient."

Cons:

• "absolutely disgusting customer service."
• "Possibly my worst ever experience at a McDonalds."
• "The guard was very rude."
• "The staff at this restaurant stood by earlier as one of their customers started attacking someone at the entrance."
• "Service is horrendous... Slow and no customer care orientation at all."
• "Food service is awful."
• "Awfully poor and slow service - order was available but staff so slow they couldn't be bothered to put it a bag and pass it over counter."

Cleanliness

Pros:

• "Pretty clean restaurant, it can get very busy so it's hardly adviced to use the automatic cash system in the McDonald's order area."
• "It's clean (even the toilets) and functional."
• "Although they didn't offer table service the service was good and the place was clean."
• "Like the way they keep eating area thoroughly clean and tidy."
• "Nice clean store, two floors with disabled access toilet downstairs."
• "Nice McDonald’s over two floors, always clean and tidy shout out too the cleaners they do a good job."
• "The interior was clean and the machines to order food were all working."

Cons:

• "Is never clean."
• "Finally received food and went to sit upstairs only to be told it was closed, people were still eating up there though."
• "Was busy, toilets were dirty and bins were over flowing."
• "The queue for food was out the door into the rain, every single table was full and when a table finally came free upstairs it was filthy."
• "The place looks disgusting, dirty and no place to sit."
• "The place looks like a battlefield. Trash everywhere, on the seats, tables and all over the floor."
• "Restaurant hygiene 0!"

Seating and Accessibility

Pros:

• "Great location, brilliant that it's open 24 hours, the perfect place to go to after a night out in the city."
• "seating upstairs is just the right amount for anytime of day."
• "There is 2 floors and loads of seating."
• "McDonald's that has a decent amount of seats upstairs, sauce dispensers on both floors, and toilets."
• "Only McDonald's in the city centre with upstairs seating."
• "The downstairs very accessible for wheelchairs."
• "In evening times past 8pm the store closes the upstairs seating areas, leaving the downstairs area open."

Cons:

• "Despite there being tables downstairs, we were told we could not use them and would have to go upstairs."
• "The upstairs closes when getting late which leaves very little room to sit however."
• "The place has a high staircase to the main seating area, and it is not wide enough, so a real pinch point when busy."
• "Not much seating left on the ground floor so if you find getting up stairs difficult for what ever reason, you may want to go somewhere else."
• "The disabled are not allowed in - every time we tried, the 3 tables downstairs were occupied by people who could EASILY go upstairs."
• "We had our baby in the pram, there was no lifts and no ramp to go sit upstairs."
• "The upstairs seating area was closed which left a few stools which were covered in litter."