The Cross Keys Reviews Summary

Staff and Service

Pros:

• "Very friendly staff. Atmospheric and relaxing lunch in a traditional Pub."
• "The staff are very friendly and nothing is too much trouble."
• "Staff friendly and service good."
• "Very nice staff..I had a basic meal here about a week ago which did take some time to arrive due to a mixup but the manager did offer a free drink and did explain why there was a fair wait."
• "The staff were hospitable and friendly, and although it was quite busy, service was quick and attentive."
• "Friendly and helpful staff made us feel welcome."
• "The pub itself is always clean looking, it’s got a friendly atmosphere and the staff are lovely and some have a bit of banter which makes us feel like we’re valued customers!"

Cons:

• "Some of staff were very rude and unhelpful."
• "Seemed to be manned by a crew from another pub who were having to get used to this pub and this delayed service."
• "Absolutely horrible barman, (young thin lad), wasn't interested in being there, went missing all the time."
• "Hung over and half asleep staff, the customers seemed like an inconvenience to the staff and we felt uncomfortable eating."
• "Staff not attentive."
• "The man at the door was extremely rude to us."
• "Ohhhh god.... I hate spending good money when you get cocky, miserable staff, who make you feel unwelcome."

Food Quality

Pros:

• "Great, traditional, fresh food."
• "Highly recommend the pies in this pub."
• "Good food, reasonably priced. Tasty salmon fishcakes and steak pie."
• "The food was delicious and the service was great."
• "The food was very tasty and hot I had the lentil cottage pie and if I could I would defo recommend it to anyone wanting to go here."
• "The food was amazing especially the signature burger."
• "Food was fantastic, especially the chips."

Cons:

• "The food was mediocre. I had a lamb shank 'cottage pie' type meal which literally was a few bits of lamb with a shank bone stuck into the side of the dish and it was obviously microwaved."
• "The food was cold when we got it and the peas were hard."
• "Not happy, over priced food which to be honest was mediocre at best."
• "Cod and chips very poor, fish was frozen and batter burnt."
• "One dish was virtually cold and had to be sent back."
• "The other dish arrived with half the listed ingredients missing and was sent back, was returned still missing key elements."
• "Worst Sunday Dinner ever food cold and uncooked."

Atmosphere and Location

Pros:

• "Great location."
• "Lovely olde worlde place, clean and cosy and wheelchair access and disabled toilet all good."
• "The place was busy with a nice atmosphere."
• "The place has a really good feel to it - the TVs are not loud so they don't disturb your chat or meal, and you can hear music."
• "Very atmospheric pub, old worldly and open fires."
• "Inside, there's a relaxed and welcoming atmosphere, traditional decor and furnishings, log fires and Sky TV."
• "It has such a great atmosphere, with big comfy chairs and a roaring fire."

Cons:

• "We were asked to leave the bar area because it we were not allowed to stand at the bar???"
• "After a days visit to York on a Sunday needed to have a quick meal. The place was pretty much deserted which should have rung alarm bells."
• "On the night I visited it sadly was very empty and not much of an atmosphere."
• "When we arrived at the pub we found that we weren't eating with the other diners in the main area but instead had been shown into a back room and squashed into a corner along side a large party who were just drinking."
• "Always deserted with often only a couple of people there."
• "Pub itself looks tired(wobbly table a prime example) and the feel was that it makes its money from the location and not the overall ambience, quality and service."
• "Visited at 6pm on a Sunday evening and it was very quiet."

Value for Money

Pros:

• "Good value was a bonus."
• "All food is reasonably priced."
• "Pretty reasonable prices for a city pub."
• "The price was reasonable too."
• "Prices are good and friendly staff. Also very clean."
• "Food was good to be honest. We both had sausages and smash and it was quite tasty and portions were fairly big."
• "The food is lovely, and very good portion sizes for a good price too!"

Cons:

• "Some of the ales were not only horrendously expensive for seemingly quite common ones."
• "At £13 i expected better, profit over quality it appears."
• "Absolute waste of money, order the sharing meat and cheese platter... shocking for the price .. would never go back claims it is a pie house and serves one pie !!!"
• "Worst place we have ever eaten at. Wife orders Sunday roast with beef at £12.75... Food came quickly but lukewarm and beef inedible as totally undercooked."
• "Sub par food, way over priced for what you got."
• "It's an OK pub can't justify £15.95 for a glass of wine and pint of beer."
• "Very expensive! Tables were sticky but that's prob the cleaning stuff."

Facilities and Cleanliness

Pros:

• "Lovely olde worlde place, clean and cosy and wheelchair access and disabled toilet all good."
• "Clean downstairs toilets."
• "This time we noted how well the social distancing and customer safety was implemented to the pub's organisation."

Cons:

• "The toilets were a disgrace."
• "Also no loo rolls in ladies toilet may have been a busy day but toilets should be checked."
• "A bit outdated with regards to furniture."