Sainsbury's Reviews Summary

Customer Service

Pros:

• "We get home delivery by Sainsburys once a week, I must say I have never come across such a polite, professional and helpful delivery person such as Paul."
• "I had a couple of times when I asked staff for help n they were both excellent very helpful (clothing dept n grocery)."
• "Staff very cheerful and efficient."
• "Really helpful assistant Tracey from clothing depth she went out of her way to see if you had the Belle costume I wanted."
• "The staff were incredibly helpful."
• "The staff in the store are very pleasant and helpful."
• "The staff is always helpful. Goes the extra mile to help wherever they can."

Cons:

• "Unhelpful and unfriendly staff. Don't do yours clothes shopping."
• "Good store but staff lack common sense."
• "Very unhelpful and rude staff. They refused to replace some fish I had bought which had clearly gone off even though well within its use by date."
• "Really unhelpful Kerry at customer service today."
• "Very slow. Rude staff. No one ever wants to help and they speak with an uncalled for attitude."
• "Me and my family were assisted by a cashier at the help check out called 'mary' (who was white) Mary proceeded to mock my dad's accent."

Store Layout & Cleanliness

Pros:

• "Air-conditioning functions perfectly well."
• "Nice and clean inside and well laid out shelves."
• "First time here. Found it well stocked and easy to find what I was looking for."
• "It has everything you would expect to find in a supermarket. It is well laid out and spacious."
• "Always a good experience whilst shopping at Sainsbury's Pepperhill. Clean. Ease of locating items."
• "Sainsbury's Pepperhill is an excellent store, good parking well layed out."
• "Shopping at Sainsburys today was a dream. All shelves packed full of goodies, plenty of room between aisles and very clean and organised."

Cons:

• "What an awful place to shop, so many out of stocks, Fruit has a 1 day shelf life."
• "Shelves low on stock, due to transport problems."
• "Huge store, unfortunately rather poorly managed. You need to get there early or you'll likely be met with many empty shelves."
• "This store seems to be going downhill. Shelves half empty and choices not great."
• "Store was a bit untidy where customers had thrown empty boxes on the floor to reach stock at the back of the shelf."
• "They don't seem to be filling up the shelves at all."
• "This store lately is ridiculous, so 5pm today and all the freezers empty."

Checkout Experience

Pros:

• "Went shopping here this week as I'd been sent a voucher spend £60 get another voucher worth 12p off a litre of petrol .....but the voucher didn't print after making my purchases..... Not a problem tho as I was taken to customer services where they printed off the said voucher."
• "Efficient, free flowing queuing system so never have a long wait, even during busy periods."
• "The Scan and Go system works a treat and saves time with packing and helps you keep track of how much you spend."
• "I left my £8.23 change at self service at Sainsbury’s pepper hill earlier this afternoon. Louise was too helpful resolving the situation."

Cons:

• "A good store gone bad. Sacked the checkout staff because it cheaper to get customers to do it themselves."
• "So like most super markets you are now forced through the self service tills."
• "Not sure why they are doing all the shelf filling during the day."
• "Checkout is a joke, now like a cattle pen where barriers are in the way to enable you to unload the trolley contents onto the belt."
• "I'm standing in the queue of the only checkout til open and it is only 7 pm."
• "If you don't do self scan/checkout then be prepared to queue."

Facilities & Services

Pros:

• "The Jacket potato my partner had was excellent!"
• "Lovely super store with excellent parking and all the food I possibly wish to buy. Cafe on premises for a coffee and a lovely Argo near the rear of the store."
• "Good sized parking bays right near entrance and not just for disabled and parents with children!"
• "They have an Argos in the back of the store and that is very convenient."
• "Its always nice to stop off for a cuppa in Sainsbury's in store cafe."
• "Quite a large Sainsburys, home wares clothes and an Argos store. Good cafe had many bacon sandwiches and coffees here. Decent size car park and a petrol station and mini shop. A recycling area in one corner."
• "They have their own point system called nectar and you can also use their smart shopper device to avoid the rush."

Cons:

• "I just wish that it had a checkout for Disabled people, the checkouts are just too narrow to have a Disabled shopping trolley on one side and a normal one on the other."
• "The worse place to go with flashing lights this is not helpful at all as I have 10 years old boy with epilepsy."
• "Shop was same as usual but the problem was attempting to exit the car park."
• "I had need to use the tladies toilets in this store. Very down at heel. 2 of the 5 cubicles were out of order, there was no toilet roll and no hand soap in the dispensers."
• "Not safe for Epileptic people, my younger sister was put in danger and customer service tried to deny anything happening."
• "Fine as a shop but just about the worst car park ever. Avoid if there is even a whiff of jam getting out of it..otherwise you'll be there forever."
• "There were incredible problems trying to leave the carpark: several exit routes met together and the traffic 'stopped'."

Product Availability & Quality

Pros:

• "Nice range and good quality shoes for kids, which is why I visited, decided to do my weekly food shop while I was there and spent so much more money for the same quality products as competitors offer."
• "Great supermarket with all that you could need in terms of groceries and everyday home essentials."
• "Really good for one stop shopping trips. Plenty of choice in store depending on budget and diet."
• "The store is very big. On top of the food and drink it has the now almost obligatory clothes, home wares and clothes sections. It also has a mini Argos. You can also order online and pick up from a spot in the back of the car park."
• "They have everything you need when you go grocery shopping and a lovely café which serve’s gorgeous food and coffee."
• "Plenty of parking for main shop. ATMs outside. Wide selection of foods, fresh fish, meat, bakery and fresh vegetables."
• "Big shop has pretty much everything you can get from sainsbury's from home, clothing to food shopping staff are helpful."

Cons:

• "A good store gone bad. Sacked the checkout staff because it cheaper to get customers to do it themselves."
• "Small but decent selection, except for the meat, which is about the worst you can get."
• "Some of thier fresh fruuts and veg are being sold spoiled. There is also little variety of stock."
• "Café’s food is a massive letdown. They used to cook food fresh but now apart from prices going up the food served there is not fresh, reheated and therefore not tasty."
• "Long time didn't shop in sainsburys use to be my favorite shop but not any more. Sins I shop other shops this shop get more expensive and expensive lack of product and mess around."
• "Good luck trying to get everything on your shopping list but what can you expect when groceries take second place to sushi, pick and mix chocolate and Argos?"
• "This store lately is ridiculous, so 5pm today and all the freezers empty."