Sainsbury's Reviews Summary

Customer Service

Pros:

• "He was polite and very attentive... Just felt he needed some recognition for a job well done."
• "The Customer Service Team are great and nothing is too much trouble."
• "Always look for offers, reduced items etc just to make the spend go a bit further."
• "Great big supermarket store, with a cafe, clothes department, electrical equipment... friendly staff and huge free car park."

Cons:

• "Appallingly run store, Managers need sacking. Lots of empty shelves."
• "I'm standing outside by the taxi pick up point and I have just witnessed the most caring and sweet exchange with one of your staff members and an elderly gentleman."
• "Staff are too busy fulfilling online orders to stay socially distant."
• "Staff asking you for ID to prove that you are over 16 to buy an energy drink."

Product Availability and Selection

Pros:

• "A huge branch of the nationwide behemoth... The range of homeware, clothing, and food is fantastic."
• "Huge store, staff very friendly and a good range of products available."
• "Broad variety, helpful staff, and great food! Also has a plethora of Halal ready meals as well as fresh meat."
• "All you need from a local supermarket with Argos, banking, travel and more inside plus click and collect available on site."

Cons:

• "Often out of stock on popular lines and when I spoke to a 'manager' on the subject of being out of stock of skimmed milk for 2 weeks."
• "Noticed a lot of empty shelves in recent weeks. Seems to be getting worse each week."
• "Avoid - would have given no stars - Appalling store, force customers to use Smart Shop but then it doesn't work at the till."
• "Second time visiting since opening... Service worse. Could not have what I wanted had to go to another counter."

Facilities and Cleanliness

Pros:

• "The toilets, although dated and in need of a refurb, were clean, and there was soap in the dispensers."
• "Clean store, toilets clean. Plenty of parking but lots of people parking in the parent & child spaces."
• "I like this store it's always very clean and tidy the staff are very friendly and always happy to help."
• "Mega store located in the heart of Crayford town, good collection of TU clothing, Argos Click and collect store."

Cons:

• "The downside of the store is the public facility very untidy and not very welcome as other supermarkets."
• "So many problems with this store. From food to order being cancelled on the day of collection, to disabled and baby change being constantly out of order."
• "The only downside to this store is that there aren't many parent & child spaces."
• "Went to the refurbed cafeteria new Harry Ramsden restaurant open... the tables all seem to be wobbly."

Checkout and Payment Process

Pros:

• "First attempt at using SmartShop, and it seemed to go well."
• "The good thing is that I bought the item that I was looking for and the shop floor was clean and bright."
• "Good selection of products, and find it much easier to shop now using the smart shop handsets."

Cons:

• "My only complaint relates to the length of checkout queues."
• "Too many self-scan checkouts and you get locked in unless you scan your till receipt."
• "Very few tills open, trying to force customers to self-scan."
• "I've dropped a star from this review because the store is now, almost exclusively, self-service checkouts."