Address: Forty Ln, Wembley, HA9 9EX, United Kingdom
Phone: +442087826300
Rating: 3.7
based on 212 reviews.
Customer Service
Pros:
"One of the security guards stayed with me for a little to ensure I stayed calm and was ever so helpful."
"The pharmacy department is also very organised and the Pharmacy manager is always present to solve any problem."
"Great help from staff who know where items are when you need to find them."
"The staff is always very helpful and kind."
"Customer service was great when there was offer 4 for 2£ and I paid full price I informed the customer service and she refunded the difference immediately after verification and apologised for the inconvenience."
"Two members of staff offered help finding an item I was looking for after they saw me standing confused."
"The ladies at this section are really helpful and good if you need any support or assistance."
Cons:
"Customer Service would not process my exchange because it was 5 minutes to closing and she had two people in front of me."
"For such a large establishment I am appalled by the customer service provided that it is not even worth 1 star."
"Lazy customer service, not helpful."
"Staff where unhelpful and rude 3 members of staff did nothing to help me."
"The checkout staff are rude and don't want to listen, at all."
"Staff is rather dismissive when you ask for help."
"The staff are so rude here."
Store Accessibility & Facilities
Pros:
"Plenty of parking spots."
"Great parking facilities. Petrol station on-site too."
"Open 24 hours (weekday) so helpful for emergency stuff like medicine."
"This Asda is me and my kids favourite place to shop because it's 24 hours a day open."
"I enjoy Asda stores post midnight. Hardly any customers, easy quick shop even if a large weekly one!"
"One of the biggest Asda Superstore in the area."
"Great store U can find almost everything Easy access for disabled Scooter available outside store Petrol station self service Free parking Customers service to be more friendly Restaurant /optician /pharmacy /petrol All in 1 location."
Cons:
"parking is a 'free for all' like grand theft auto, with cars going in all directions it needs to be managed with an in and out system."
"They don’t give you plastic bags to put unwrapped fruit and veg in. So unhygienic."
"Not enough shopping baskets and trolley requires a pound coin."
"Can't find condoms, unless you're queuing to a till that closes earlier than the shop."
"The store is huge, products are competitively priced, the aisles are a great size for mobility impaired people to scoot around."
"Really disappointed to have been declined access to the Wembley store this morning at 8am being a key worker and security has been absolutely rude!!!"
"Security staff in this store is utterly ignorant of assistance dogs and the UK law that protects our right to access services and businesses."
Product Quality & Selection
Pros:
"Best when it comes to variety, flexibility, offering size and customer service."
"Low prices and great amount of choice."
"Quality of the Tesco/Sainsbury products at the price of Lidl."
"plenty of a variety of things to buy."
"Shopping itself is great, loads of varieties, and fresh."
"They have quality products and prices are very reasonable."
"Always good fresh produce competitively priced against other leading supermarkets."
Cons:
"Really didn't taste nice for the money I paid."
"main hair colour was missing from it."
"Wow how the Wembley store has fallen. Out of date product, incorrect pricing and staff just do not give a hoot about service."
"The quality of ASDA products is extremely low."
"The inside of the box that contained the cake was covered in mould."
"The prices tend to be higher and the quality of the food is low."
"The vegetable section were very poor last week including the hot peppers being moldy even though they had a week left on expiration."