Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff here are Sainsbury's greatest asset. They are really helpful."
• "The staff are always helpful and the self checkout queue is quite quick."
• "I called customer services to check if they had a product I was interested in buying, They let me know exactly how much stock that was on the shelves so I didn't waste my time, very helpful."
• "Sainsburys Customer service counter is very understanding and helpful."
• "The staff is always friendly."
• "The staff is friendly and helpful and the food quality is as one would want."
• "Staff are super friendly & polite always willing to help."

Cons:

• "Staff just turned a blind eye & leave them lying around for the taking."
• "However tonight I was very rudely shouted at to leave by a red-haired, older lady of white complexion working in the evening."
• "So much for customer service - completely unhelpful and rude."
• "Some staff are very rude."
• "One of ur employees Emma (white women with short hair) was absolutely rude and arrogant."
• "Staff at kiosk not very friendly."
• "Even though this is one of my local supermarket I must say that some of the staff here come across very incompetent and slightly rude!"

Store Experience

Pros:

• "Usually can get everything I want to buy and welcome respite from the current heat!"
• "Consistently good. Clean and well laid out."
• "Good sized Sainsbury’s offering a good selection of food along with some Home ware, entertainment and other seasonal non food items."
• "A big store with wide selection of groceries and alcohol."
• "Very large Sainsburys! Any food item, household cleaning product and medical item you could find here."
• "Without doubt my favourite supermarket I always find what I looking for."
• "I like this supermarket, it’s large and well-organised."

Cons:

• "Well, the store has stopped selling porcini. Just what does that tell us? Moving downmarket with a vengeance."
• "Jesus wept, they ran out out of sandwiches on Saturday at 20:00."
• "The layout of this store is ridiculous. They have gone to lengths to steal your time."
• "Limited premium product range and store looks tired despite recent minor refurb."
• "The worst feature though is the frequently unstocked shelves - very annoying."
• "The store layout is terrible. Very dark, low ceilings and an excess of covid screens, signage which, due to the low ceilings feels very claustraphobic."
• "The layout, number and queue system for the new self-checkouts is an absolute disaster."

Parking

Pros:

• "Plus there is a 2 level large car park available."
• "Make sure to pay for your parking as they take a photo of your number plate as you arrive. You can get your parking ticket scanned at the till to give you free time."
• "Great sains with parking."
• "Brilliant Sainsbury's, very large, great disabled parking and access."
• "Parking is available at the rear of the store and redeemable at the check out."
• "With a stunning 3 entrances and a parking lot, it is a most accessible location."
• "There is a 2 level large car park available."

Cons:

• "Have to pay £2 to use the car park and then spend £10 to get the £2 back."
• "I've just been fined £60 for an hour and 5 minutes genuinely shopping at the store."
• "Personally I think it's a rip-off you got to pay for parking and you got to buy shopping bags but you spend on average £30 every time you going to the store..."
• "Be careful if you are picking up or dropping off a passenger in the car park."
• "They make you pay for parking before you enter and then refund it if you go to customer service to prove you spent more than £10."
• "Car park is far too small for the store capacity (It’s not a Sainsbury’s local)! On top of that you have to pay for parking."
• "Parking machine didnt dispense ticket for reclaim."