Boing Zone Trampoline Park Reviews Summary

Customer Service

Pros:

• "Staff was pleasant, the drinks at the café were affordable."
• "Staff were very professional and safety conscious."
• "The two staff members Abbie and Callum were brilliant with the kids and were really patient with us."
• "Staff are helpful and informative."
• "Really good first experience taking 2 young people here, staff were very attentive and went above and beyond to make our time positive."
• "The staff are great too as only charged us for 1 pair of socks as we weren't having the full hour and then gave us a free pass as someone had to go for a nap!"
• "Staff helped rush her in so she didn't lose any more of her jumping time."

Cons:

• "Young rude girls with attitude and no manners and push past you and look down there noses at you."
• "The 'assistant manager' in charge did not use reasonable care and skill."
• "Very disappointed in the lack of customer service here."
• "Awful customer service and I’m really disappointed that my daughter and her friends didn’t get the experience they are usually used to."
• "Venue is nice but manager is most unhelpful."
• "Staff continuously targeted my children, I felt it was due to ethnic background."
• "Staff were rude and to busy doing other things to talk to us, which left us not knowing where to go, what to do."

Facilities and Cleanliness

Pros:

• "Free parking, drinks and snacks are available."
• "The venue was very clean, well-staffed and we had a brilliant time."
• "Special anti-slip socks were provided as was a health and safety training video."
• "The area is nice and clean with plenty to do and never gets crowded."
• "Toilets were spotless."
• "Apparatus seemed clean and numbers of attendees were low."
• "Lockers are safe and cheap to use and no key to lose just use your birthday and a picture to unlock."

Cons:

• "The cafe was closed & only vending machines to use with most of the drinks already been used."
• "It's a bit run down, 2 trampolines were out of action on the dodgeball court. The rest of the the beds didn't hold enough tension and were missing springs and some safety panels."
• "The air bags weren't fully safe... therefore you can use them just for climbing on but no usage of the platform."
• "Some of the padding had worn and slipped in places exposing metal."
• "The toys put out for toddler time (all 5 of them) were dusty, dirty, and looked as if they had been used way past their potential."
• "The soft landing areas were not kept clean, I noticed this after landing right next to a used plaster with dried blood on it."
• "It smelt awful, and the cafe hardly had anything everything was out of stock."

Value for Money

Pros:

• "I also thought it was great value for money too."
• "We love Boing Zone! They are always helpful, great place, highly recommend."
• "The toddler time is safe for the young ones and at a decent price."
• "Reasonably priced e.g. £1.50 for tea. £1.80 for coffee."
• "The cafe is lovely too and not overpriced at all."
• "Free parking and WiFi too."

Cons:

• "Would NOT recommend! Would have rated zero stars if possible."
• "Not very good service and because of that we definitely won't be back again."
• "Rules are very restricted, kids are not allowed most things."
• "It is a little on the pricy side though costing £6 per child for just 30 minutes."
• "I think £7 is a bit expensive for an hour so maybe the lack of people reflects the price."
• "Not impressed it's really expensive and my son changed his mind immediately after paying and she tried to fob us off saying there is no way she can refund the money even though she had seen he never moved from in front of her!!!!"
• "The areas for parents to wait are limited and the price of drinks is ridiculous."

Safety and Accessibility

Pros:

• "Staff were very professional and safety conscious."
• "The safety is explained on a video before every session."
• "Special anti-slip socks were provided as was a health and safety training video."
• "Visited Sunday night where they do a SEN friendly time. Staff are great and friendly with everyone."

Cons:

• "My littlest boy kept catching his feet on the exposed metal on some of the trampolines."
• "The air bags weren't fully safe... therefore you can use them just for climbing on but no usage of the platform."
• "Some of the padding had worn and slipped in places exposing metal."
• "This place is a death trap! There is an air bag but underneath it is a hole that I nearly fell into and when I was screaming to help me because I was slipping the staff just ignored me, even the one standing right next to me."
• "Baby zone for under 4s rules not efficient - parents not accepted in have to wait outside while baby alone in the zone."
• "No lift also for mobility issues or pushchairs."
• "This place is dangerous for children, lack of respect for the parents when questioning."