Flip Out Chatham Reviews Summary

Customer Service

Pros:

• "Amelia really made the party special. She arranged games and projected so much passion and fun into the party."
• "Jess, amazing customer service very welcoming assisted myself and little cousin."
• "All the team were very lovely and accomadating but our party host Maddie especially was nothing but a dream to have."
• "Jack was very welcoming and efficient behind the desk, and the marshalls did a great job with Wild Week; loved the costumes!"

Cons:

• "I am disgusted by the customer service from the manager of the Chatham Park."
• "The manager was so rude and would not listen to my daughter try and explain that the ticket is valid."
• "Leaving a mother and two children in tears because the arrogant manager blankly refused a voucher that was valid for a free bounce session."
• "The staff were very moody and grumpy and abrupt."

Party Experience

Pros:

• "The party host Amelia really made the party special. She arranged games and projected so much passion and fun into the party."
• "Each and every one of the children had the best time and it was a birthday party i would say was absolutely worth the money."
• "Our daughter had her 5th birthday party at Flipout today. Maddie her party host was attentive throughout and showed initiative."
• "Had a really good time at my sons friends birthday party, there was constant games and prizes and the host was constantly on his feet."

Cons:

• "Very dissatisfied with the experience. The booking was WAY too overpriced for the quality of the experience."
• "We are here now for a child's birthday party that cost the child's parents £130 No table was reserved for us all and 2 of us are disabled."
• "Went first time after refurb. It does looks very nice with a lot of bouncy slides however half of the area were the trampolines are were closed."
• "Went to a party here. Took over half hour to get kids signed in and to watch a video (not ideal with 30 kids waiting)."

Facilities and Cleanliness

Pros:

• "It's a really well run and fun trampoline park. We took our 3 year old for the stay and play session, it's really good value for money."
• "The experience at Filp out was really great. The family friendly setup is really good."
• "Like always - fantastic! The place is clean and service superb."
• "Great place to bring children to let off steam on a rainy day. Well organised and staff on hand to help out."

Cons:

• "The area is very small and the staff have to close one area off at all times as there isn't enough staff to supervise."
• "The whole place could do with a good old Scrub as it was dirty. Especially the baby play area."
• "For the money you pay, there are definitely better trampoline parks. Place looks neglected and in need of some TLC."
• "The toddler sessions were good value, but the experience has been undermined more recently by a few issues."