Zig Zags Play and Party Area Reviews Summary

Party Experience

Pros:

• "WOW! We just celebrated my daughter’s birthday here and from start to finish it was fantastic!"
• "Had my son’s 5th birthday party here today, absolutely fab!"
• "Just had my sons 4th birthday party. Absolutely amazing, exactly what I wanted with a party."
• "We had our daughters 5th birthday here, for 20 kids. This place has the absolute best staff."
• "My Grand daughter Sophie just had her 6th birthday party at Zig Zags today. And I must say a huge thank you for making her day so special."
• "The best !! Had 7 partys here in the last 10 years & each one was honestly really good."
• "ZigZags we’re the best choice for my sons 4th Birthday. Last Sunday I requested a private party with 2 mascots."
• "Had My sons birthday party here today, the staff were absolutely fantastic and nothing was too much for them."

Cons:

• "We celebrated daughter’s birthday here but honestly I am really, really disappointed. I expected more food for kids."
• "One of the worst experiences at a soft play. I attended a party.... One of 3 parties that seemed to be happening all within 45 mins of each other."
• "We have had parties here in the pass for our daughters, my 6 year old had her party there today and I was so disappointed, hardly any party food for the children."
• "Party was all good, however service was not. Food was not enough for party asked for more which was provided (8 quarter sandwiches at most)."
• "Too crowded nowhere to sit and a little overpriced as my friend was told £80 but had to pay £120 at the end and there were 3 different parties happening at the same time."

Staff and Service

Pros:

• "Not only was the play area great, but the staff were fantastic! Very helpful and really efficient."
• "The lady who looked after my sons party, I’m not sure of her name but she was amazing!"
• "Staff pleasant, helpful and accommodating. Thank you so much!! xx"
• "Brilliant clean & tidy place to have your child's party.... Fabulous friendly staff & absolutely amazing experience from start to finish."
• "Absolutely fantastic service would definitely recommend stuff very friendly nothing was too much trouble really helpful."
• "My kids absolutely love this place. The food is delicious for the price, as it’s cheap and affordable, which is so beneficial these days."
• "Staff are always super welcoming and friendly Especially the owner. They are all so good with the kids and you can tell they genuinely enjoy working here."
• "Lovely place, very relaxed (despite being a children's play area!) we have two special needs children which we never informed them of and found no issues whatsoever :)"

Cons:

• "Haven’t been in a while and now I remember why. Place is filthy, hasn’t had a deep clean in years cobwebs and muck everywhere."
• "The main reason for the low rating is, it's dirty. The toilets aren't very clean, i avoided using them."
• "Baby sensory room When rang we weren’t informed we had to book when we asked if we could turn up."
• "Just been asked to wait as there was 2 many children which is fine but then had other customers let in before us."
• "Appalling place. No Covid regulations in place at all. Adults walking around with no masks on. Tables rammed together."
• "Good place to have around for our kids but a bit to 'after the book'... U can see staff not enjoying what they do, we should have people who enjoy this job and not doing it only for money!"

Cleanliness and Maintenance

Pros:

• "By far the cleanest play area I’ve ever visited."
• "The place is clean and the party was excellent. Plenty to do for the children. We'll go back."
• "Always visit with my children. Very clean and child friendly."
• "We have been to a lot of soft play areas and this one is most cleanest one we have been to."

Cons:

• "Place is filthy, hasn’t had a deep clean in years cobwebs and muck everywhere."
• "Visited a few weeks ago, and unfortunately won't be going back, we booked the lightroom for my 8 month old baby, and when in the ball pit I pulled out several dead flies."
• "Disappointed. It is very hot inside, very dirty toilets and smells absolutely gross."
• "It's okay...the that I don't understand are the adults that knows they coming to a place like this and don't wear socks with ugly look feet walking pass you... Already got enough going on with covid19."