Mile End Park Leisure Centre and Stadium Reviews Summary

Gym Equipment and Facilities

Pros:

• "The gym is good for weights, probably the best equipped better gym in tower hamlets."
• "lovely pool. Really great staff."
• "The staff members are knowledgeable and helpful, always ready to assist with any questions or guidance you may need."
• "A really good leisure facility in the heart of Mile End, Tower Hamlets."
• "Decent community gym with plenty of facilities to choose from."
• "The swimming pools are nice and spacious."
• "The gym is now one of the most comprehensively equipped I have used - fantastic!"

Cons:

• "Changing rooms grimy, missing doors, water in pool cloudy."
• "Facilities in changing room are poor- non refundable 20p charge for lockers, and only 2 private showers in a large unisex changing room."
• "Some machines are literally sticky."
• "The facilities themselves are a bit knackered - the tennis courts have seen better days, with faded lines and a fairly dodgy surface."
• "Shared shower areas look disgusting have to take my daughter to the women's only section even that is not very clean and has little flies in the dark shower room where the lights don't work or are dim."
• "The free-weights area is tiny."
• "Some machines are not in use and haven’t been fixed in weeks (treadmill/cycle)."

Staff and Customer Service

Pros:

• "The staff were friendly and helpful and happy to provide change for parking."
• "Other than that I find other staff very friendly always approaching to help."
• "Staff are good."
• "The staff were so friendly and helpful plus made the whole experience that bit more fun!!"
• "Staff are generally friendly & helpful."
• "The staff is friendly and polite."
• "Reception staff are lovely and was more than happy to tend to my needs."

Cons:

• "The staff at the reception desk tend to be a bit hostile which let's the place down."
• "Impossible to contact and when you do manage to get through, it doesn't seem like the staff have the time or patience for you."
• "The swimming pool is a fantastic community resource, however it is underfunded and the staff unmotivated."
• "Long queue for reception and only one person serving customers."
• "Very unclean dirty equipment worst awful customer service shameful atmosphere staffs are unorganised horrible."
• "Disgraceful staff, the main one being a Bengali girl wearing a headscarf who had a major attitude problem and cannot seem to deal with customers politely."
• "Customer service is poor very poor and disgusting."

Cleanliness and Maintenance

Pros:

• "Hired a pitch for a family football match. Was good size pitch, clean and had no issues what so ever."
• "The changing room is nice and clean, and most of the pitches are in a good condition."
• "Changing rooms have always been clean on my visits and showers hot and clean too."
• "I often see staff cleaning changing rooms, so if you find it dirty, it's only stupid people's fault!!!"
• "The pool itself is wonderful, perfect temperature and it doesn't smell of chlorine like other pools I've encountered."
• "Good experience swimming here today. The changing rooms were clean and the (private) shower was very hot, almost too hot!"
• "The facilities are modern and well maintained!"

Cons:

• "Steam room area disgusting changing room if you don't have your slippers your crying."
• "Although the changing rooms are big, and there is a unisex and women's only it can be VERY unclean."
• "The swimming lines are full of people that must stay on the slow line, sometimes swimming backwards etc."
• "The water in the pool is always cloudy."
• "Dirty swimming changing rooms, ungodly smell of pee."
• "The changing rooms are pretty dirty and off putting."
• "The floors of the changing rooms could be a lot cleaner and by late in the day are pretty horrid at times."