Clarks of Kidderminster Reviews Summary

Customer Service

Pros:

• "He is very hands on and gives very good customer service."
• "Clarks seems like a great company to work for, all the staff seemed happy."
• "Mat Holden was extremely helpful, patient and had my best interests in mind while helping me buy my first car."
• "Matt kept us informed regularly."
• "His communication has also been first class."
• "Callum Davenport was my sales executive who I actually followed from his previous dealership his service was that great, I’ve now purchased 3 cars from him."
• "The entire Kidderminster team we met were lovely, but Paul went above and beyond and is such a credit to this lovely business!"

Cons:

• "Extremely disappointed with the service from Clarkes and of the Salesman, Gino."
• "The service report and video was shared with a team member of Clarks who viewed the video but declined to action the repair."
• "During this time, they could not find the issue, so I collected it and a week later discovered all the under trays were hanging off where they had the covers off and not replaced the bolts."
• "An appointment was made with Amber for Sunday 16th July. When we arrived at the showroom for our appointment we were informed that she had double booked us & nobody else was available to see us."
• "I waited four days for a call back i went into Clarks of Kidderminster to be told my extra warranty that i paid a fortune for did not cover the money i paid to get a key cut."
• "Was not being called back after leaving 3 messages in January causing delay."
• "They failed to disclose critical information with us on two occasions trying to sell us a vehicle which required repairs."

Sales Experience

Pros:

• "Thoroughly pleased with my Kia experience. Their dealer Matt is thoroughly professional and made the buying experience effortless."
• "Before we confirmed on a deal he agreed he would wash my old car, and I did and he washed it for me!"
• "A huge thanks to Roger who patiently helped be to decide on my next car... Nothing was too much trouble for him."
• "Purchased. Kia Nero from Matt today at the Kidderminster branch Excellent service."
• "Just received my second Kia Sportage GT line. Once again Gino being the top salesman that he is helped me out with a smooth and professional sale."
• "Thanks to Gino at Clarks at Kidderminster. All our questions were answered and more."
• "Roger was the sales advisor who helped me with my purchase. He was so helpful, answered any questions I had and made the buying process very easy for us."

Cons:

• "I would give a zero star if I could!"
• "Clearly their scissor lift had not been correctly adjusted before jacking it and their lift had crushed the plastic seals when they jacked it up."
• "The MG showroom was locked, so I assumed they could no longer assist."
• "PLEASE do not trust this garage!"
• "Pretty rubbish really..Bought a car from there once.Not a good experience."
• "Terrible customer service and a team that can’t be trusted."
• "Not one person wanted to help me! I just said thanks for nothing and walked out."

Vehicle Delivery and Condition

Pros:

• "Even in these hard economic times, they try and get the car delivered to you as soon as possible."
• "Popped in today to test drive the MG 5, placed an order. Was happy the with the service and deal offered by Gino. Gonna be a few long months before I can pick my car up now though."
• "Overall, I am happy with the car and deal I was given."
• "The whole experience was brilliant. I was greeted by a gentleman called Roger who gave me space to look and when i was ready talked me through the options available with no pressure at all."
• "I collected my new Kia a couple of days ago and I am very happy with it. The whole buying process has been efficiently handled by Matt Holden."
• "On collection the car was extremely well presented and again Roger made the paperwork painless."
• "My new car is everything I asked for, spacious, big and drives beautifully."