Evans Cycles Reviews Summary

Customer Service

Pros:

• "The customer service I experienced was totally unexpected as it is so rare these days."
• "Always there to help you out if you need it but not into pressuring you into buying."
• "The staff updated me via text message whenever there was an update with the delivery process."
• "Helpful, friendly, professional, positive can do attitude."
• "The staff were really knowledgeable and friendly and went out of their way to help us get everything sorted."
• "Every single member of staff is absolutely amazing, they know what they do, they are super helpful."
• "Everyone of the Staff I have spoken to have been friendly and helpful and have good product knowledge."

Cons:

• "Terrible customer service from Evans Cycles."
• "WENT IN FOR A INNER TUBE REPLACEMENT FOR MY MOUNTAIN BIKE AND UPON ENTERING I WAS MADE TO WAIT WITH MY BIKE WHILE THE WORKER FIDDLED WITH THE TILL FOR 10 MINUTES AFTER MAKING EYE CONTACT."
• "Couldn't really answer basic questions, seemed half asleep or hungover, terrible body odour and just didn't seem to want to help us spend a couple of thousand £ so we left."
• "I have contacted the online shop at least 8 times and never had a response."
• "They take around 2 weeks to respond to emails and provide no further information in responses."
• "Appalling customer service - Spent a lot of money on a bike which is falling to bits."
• "The customer service is really truly poor."

Staff and Service

Pros:

• "Max explains everything, upfront about the repairs needed, and reasonable prices for Quality parts."
• "Liam was brilliant (he was working sunday 26th July). He explained each bike I was interested in without bias and offered very good advise regarding my personal requirements."
• "They are responsive resourceful and skilled- repairs and servicing of my 2 year old BMC e-bike quick and faultless."
• "They fought my corner with the manufacturer and I ended up with replacement parts."
• "Jono the store manager has been brilliant, he knows his stuff about bike mechanics and has returned my bike running smoother than when I first had it."
• "A very helpful employee spent some time looking at similar fixings on other bikes to determine what I needed, then found some bolts in 'the bolt box' which worked perfectly!"
• "They assisted me in obtaining the most suitable bike for my needs, within my price range."

Cons:

• "Ignored manufacturer's instructions during assembly."
• "Don't trust them to order you the correct part or do your service properly."
• "The lad behind the till laughed and said that the codes never worked and told me he was unable to give me the discount."
• "Would not recommend the customer service was shocking. Do not recommend this place."
• "The fitting went pear shaped as the larger disc didnt fit but the problem solving, advise and general chit chat was on point."
• "Rubbish customer service, asked to have my bike looked at and the staff working there very rudely said to bring it to the place I had it serviced in last."
• "Stunningly incompetent if you want them to do anything except the most simple of jobs."

Product and Pricing

Pros:

• "Max and Adam are a friendly team. Just had my bike service, Max explains everything, upfront about the repairs needed, and reasonable prices for Quality parts."
• "They had fixed every single issue we had."
• "Overall very good experience with them. thank you so much."
• "Absolutely first class service and technical support from Liam."
• "The bike is working perfectly now with existing parts."
• "I bought my new E bike from Evans."
• "Great service from Adam and his colleague. They very patiently checked a problem with my front wheel, sorted a replacement and did little extras such as adjusting the brake to fit the new rim."

Cons:

• "Came in looking for a suitable bike for me and my partner spoke to someone called Andy safe to say I will be never going here again if I could leave less than one star I would."
• "The evans in London is much better, this evans store is a complete embarrassment to all the other evans stores out there."
• "Sorry to say felt let down by the customer service at this store."
• "Disgusting service after popping in with my little girl after walking there in the rain, the girl who works wasn't much help, and a jobs worth, I've since found out the manager is rubbish."
• "It is not just bad treatment, it feels like I am being robbed!"
• "No pedal, no chain, no shoes under a hundred pounds. Shops are full with useless staff."
• "They will do anything possible to make life as difficult as possible to return."