"The staff are always very professional and helpful."
"Nice friendly staff not bad service."
"Thanks. First time at giraffe Birmingham airport... Excellent."
"Sonya was a star! After being seated...Sonya noticed we were waiting and looked after us perfectly."
Cons:
"Very disappointed. Giraffe was our go-to cafe at the airport but the quality of the food has dropped."
"Absolutely appalling and would like somebody to contact me further about this visit."
"Waited too be seated, waited for order to be taken, waited for food (expensive)."
"Terrible service. Made to wait for 30 mins when it wasn't busy, only to be shown to a seat that was empty the whole time."
"Shocking service, 2 staff front of house on a busy Monday morning in an airport."
"Very slow service, felt ignored, wasn't even that busy."
"Left after being totally ignored for 10 minutes. I only wanted a coffee!"
"Wish I could give zero stars staff not very attentive and slow."
Food Quality
Pros:
"The breakfast was fantastic. Although the scrambled eggs looked a bit runny they tasted fantastic."
"Food was lovely - had the naked chicken burger with sweet potato fries."
"Had the most amazing service here today, the food was amazing."
"The most delicious airport meals, all four of us chose different items and tried each others."
"Food was great, the service was excellent and very fast."
"Fab food by airport standards. Tasty, nutritious, good variety & a wide selection of cuisines & drinks."
"Great healthy fresh breakfast in the airport. There is a monitor to watch your flight which relieves stress the food was excellent and light with lots of options."
"This is the best food experience I've had at an airport. Staff were friendly and really helpful, gave advice on menu options."
Cons:
"So 1 star lost for that but it Came super quick. Only down side is the breakfast doesn’t come with toast so you have to pay £3 extra for it."
"Photo shows £11.50 salmon cream cheese offering. I ate it but it was pretty awful."
"Ordered the porridge which was advertised with fruit and honey, when given, was just plain."
"I ordered Birria tacos, cost £17.50. Came out in flour tortillas, completely dry, with pulled pork in BBQ sauce inside!!! No cheese."
"The "bap" was dry and the food, sausage egg, fatty bacon and hash browns, really soaked in oil."
"When the waitress finally gets to you, your shortly in for disappointment, had scrambled eggs with a funny taste and very salty bacon."
"Food Poisoning! I ate the breakfast burrito from here and came down with food poisoning afterwards."
"Really poor quality of meat in the burger. Very gritty and rubbery. Do not order a burger from this place."