Address: 4 Coleshill Rd, Hodgehill, Birmingham B36 8AA, United Kingdom
Phone: +447398533466
Rating: 4.6
based on 282 reviews.
Service and Staff
Pros:
"Abdullah who served us was very friendly and welcoming."
"The staff were all friendly and accommodating."
"I couldn't have asked for better service from Jay, the manager, and Abdullah."
"Was served by Zainab who was very polite and attentive provided us with an exceptional service."
"Customer service was amazing especially because we went as a family."
"Really great service from manager Jay and waitress Zainab who treated us with care and attention."
"The staff were extremely friendly and accommodating would recommend 10/10 for all!!!"
"The staff were very friendly and knowledgeable."
"All the staff were so sweet and helpful."
"The service and facilities were excellent."
"The waiter was kind and welcoming, very good with children."
Cons:
"Be patient with the younger waitresses who can ask the wrong questions at the wrong time."
"Had awful food there before when it first opened."
"The way the staff get treated here is unbelievable!! One of the girls serving me was later on crying after being told off and then left the shop."
"Staff were sitting down having a rave. Very unprofessional."
"Waitresses did not even bother informing us in what the delay was."
"Waited over an hour for food."
"The waitress did attempt to ask my daughter to help her 'tidy up' via a game which my daughter was not impressed with."
"The food came out one plate at a time. Then the feature of the ice was placed. My daughter food came last once we had all ate."
"Food was bit bland, couldnt taste anything."
"Don’t highly recommend the place, staff are young teenagers which don’t really know what they doing."
"When I arrive there, the staff told me that the soft play in upstairs for kids and I'm impressed with that which my kids are very happy and play there."
Food Quality and Taste
Pros:
"The food was delicious and portions were decent."
"The food arrived in good time and was well presented."
"The food was absolutely amazing."
"The food was delicious and freshly cooked."
"The food is very tasty."
"Massive portions of delicious food at really economical prices."
"Food is great here and so many options to choose from!"
"The food is incredible, service and staff are the best we’ve ever had."
"Food wise was very disappointed. The fish was basically just 2 pieces which were a little bigger than a couple of mouthfuls."
"Food is amazing and very tasty can not fault anything."
"The food was alright, not the best."
Cons:
"The only complaint was they could've given more coleslaw and salad."
"The mango chilli mocktail was nice without being fantastic. It was just mango juice and you could taste a slight hint of chilli as you got to the end."
"Food was dry, burgers grilled almost to a crisp."
"The Ocean Catch (Fish n Chips) - The fish was basically just 2 pieces which were a little bigger than a couple of mouthfuls."
"The sirloin steak was tough had a weird texture and lacking in flavour."
"Myself and my husband were disgusted to see that a Muslim owned restaurant had hired a scantily dressed woman dancing provocatively and with fire."
"The burgers were like solid stones, burnt on the outside and raw in the inside."
"The food looks great in pictures but dear for the amount of oil that came with all the food made it very inedible."
"The donner burrito. This was more like a wrap with rice."
"The kebabish was decent but I’d say grillz steak house holds the title for best kebabish in the city."
"Some of the stuff on the menu seems like they’re frozen products like the shrimp, goujons, and chicken nuggets."
Ambiance and Environment
Pros:
"Nice atmosphere, exemplary customer service - plenty of seating for singletons, couples, and families."
"Dedicated prayer room facilities - available for both men and women."
"Lots of parking - drive round the back through Aldi to see 100+ parking spots."
"The restaurant is very child-friendly with its own playroom for kids."
"The place was very cosy and inviting."
"The food was absolutely smashing! I loved the decor."
"The kids play area was such a great facility."
"The atmosphere and vibe was on point."
"The environment was beautiful."
"The food was delicious and the portions were great too, but had to give 4 not 5 stars due to how long it took for the food to come!"
Cons:
"The music was a bit loud and the menu was a bit sticky."
"The place is a bit pricey for what you get."
"Loud music, leaking roof, and slow service."
"Ridiculously overpriced with pathetic portion size."
"The steak was dry, vegetables were old and hard."
"The worst food to date. I’ve been to this branch many times and it’s always good quality but today it had disappointed so much."
"The way the staff get treated here is unbelievable!!"
"Firstly the music is very loud I asked the waiter to put the music down a bit but they ignored me."