Ed's Easy Diner Reviews Summary

Service

Pros:

• "Great service by Jen, she was very attentive and great with my children."
• "Staff were really friendly and efficient, ensured we had everything we wanted."
• "The staff are friendly from the minute you walk through the door to the moment you leave."
• "The staff were brilliant very polite and helpful, food was fast and plentiful."
• "Service was swift and our server was attentive and chatty."
• "The service was fast, the staff all friendly and the food was delicious meal."
• "The staff are always friendly and go above and beyond, the food is tasty and usually plentiful, and overall it's a great place to get a cup of Joe and kg of chicken!"

Cons:

• "We were seated and it took a long time for us to get served."
• "Service very poor! Upon arrival we wasn't even greeted, even though the what seem to be 'Manager' was standing there with no interaction."
• "Service was incredibly slow, waited for ages when there were clean tables visible."
• "Service very poor! Upon arrival we wasn't even greeted."
• "Very slow service. Server spent more time chatting than taking orders."
• "Rubbish service, had to seat ourselves and await service which took ages."
• "We wait quite long for our meal... We thought they can be very fast since there were no other guests but they are super slow."

Food Quality

Pros:

• "Great food, with a nice selection of tastes and textures for a diner menu."
• "The quality of the food was good."
• "Food was very well cooked and presented."
• "The food (as always was amazing) and the milkshakes were to die for!"
• "Food is as described on menu - burgers, hotdogs and fries. But freshly cooked and hot."
• "The food was everything you would expect and so much more!"
• "The food was very tasty and the kids meal was excellent value."

Cons:

• "Kids hotdog roll had mould spores on it, so this was sent back."
• "The poorest burger I’ve had in a long time, worse than McDonalds."
• "Unfortunately the chicken and waffles I ordered was very dry and the milkshakes weren't impressive either."
• "We also got the chicken wings, which was a bit over fried, dry, and crunchy."
• "The food was pretty good but our order had two mistakes."
• "The kids hot dogs were terrible, processed rubbish."
• "Food was overly salty and largely flavourless."

Price

Pros:

• "The price was very reasonable."
• "Reasonable prices too."
• "Good value. Will not hesitate to use them again."
• "Affordable prices."
• "The food was really tasty and very reasonably priced."
• "Pricing was not expensive, bit more than McDonalds, but a far better experience and food."
• "The food was great and reasonably priced."

Cons:

• "Given the location of this fast food restaurant, one would expect the prices to be inflated, but £40 for two burgers, chips and soft drinks seems steep given the less than satisfactory issues I've mentioned."
• "Pricey as paid £30 for 2 burgers and 2 drinks."
• "Food was very hot and tasty my only problem was the price in relation to the portion sizes."
• "The burgers were ok, and the chicken nuggets, but other than that, very expensive and the quality did not reflect the price at all."
• "The burger was just okay. For the price wasn't worth it."
• "Everything else was over priced, frozen fast food nothing special."
• "Overpriced food."

Ambiance

Pros:

• "One of the best things about the place is its location."
• "The decor is nice, trying to imitate an American vintage diner from the 50s."
• "Looks like a classic retro American diner. Very cool."
• "The place looks great and the location is stunning."
• "The décor and the atmosphere of the place is a really nice American style and the location is brilliant as its just outside the National Sea Life Centre."
• "Good ol American diner experience."
• "A retro American diner with a good selection of reasonably priced food."

Cons:

• "Just seems like the pandemic has taken its toll."
• "The manager on duty looked miserable and as though she didn't even want to be their herself."
• "The diner was poorly lit."
• "Door was blocked by rows of stacked chairs, the place was generally run down with torn seats."
• "Zero atmosphere and staff didn't appear happy."
• "The big let down here, and the reason it only has 3 stars is the Jukeboxes on the tables... why have them there if they do not work??"
• "Shame the juke boxes on the table don't work anymore."

Cleanliness

Pros:

• "Clean and tidy Ed’s like we’ve come to expect on our visits."
• "The restaurant and the toilets are were very clean and as soon as people were leaving the tables were cleaned again."
• "Toilets were spotless and are unisex so no queue."
• "The food was amazing and the restaurant was very clean I loved the milk shake and burger."
• "You guys, I cannot stop thinking and talking about this place. The diner looks very American style, as expected, it was very clean."
• "Lovely sitting area with views of the canals."
• "Conveniently located by the canals. Lovely to dine in and enjoy the sunshine."

Cons:

• "The (unisex) toilets were also inadequate and dirty, not helped by one of the four being out of service."
• "In addition, the toilets were a little 'grim'. Individual rooms, that are a bit dark, compact, foul smelling and untidy."
• "A lot of tables were left with used plates and glasses on them."
• "They don't seem to be in a rush to clean tables, all staff walking around aimlessly obviously customer service starts at the top and they are clearly following in management footsteps."
• "The fries and waffle fries were cold."
• "The entrance/exit was the biggest issue for us being a family with a push chair."
• "Had a long wait between being served the food and receiving our drinks."