Nando's Birmingham - Star City Reviews Summary

Food Quality

Pros:

• "The thighs are always nice and soft."
• "The grilled chicken in Nandos is sublime and the bursting with flavour."
• "Can never go wrong with Nandos. Great food."
• "The food was amazing and service excellent."
• "All of the chicken was lovely and cooked to perfection."
• "Absolutely loved the food as it was super tasty and fresh."
• "Food was good as usual. It was hot on arrival to the table."

Cons:

• "Food arrived quickly my breast of chicken was pink very bland chicken."
• "Very disappointed in Nando’s star city, uncooked chicken."
• "Food turned up and the chicken was cold."
• "The food was awful. You didn’t have any peri-naise and the chicken was burnt."
• "The chicken was luke warm and dry and the chips were manky."
• "Chicken pieces are smaller than before, and burnt on my last visit."
• "Gone downhill chicken was dry and tasteless was like eating a boiled piece of chicken flavourless."

Service

Pros:

• "I'll definitely be back to another Nando's soon."
• "i have to say this place needs more then 5 stars they really saved the day for us today..."
• "Omg the male manager is the best!"
• "Excellent experience loved it."
• "The staff were extremely helpful."
• "Great service and the lady that stood out was Fizaa, so friendly and made our experience great."
• "Service was top notch, staff were super friendly and all round good vibes."

Cons:

• "The man in charge did nothing about resolving the issue."
• "Very horrible service and staff are careless."
• "Absolutely terrible service, manager wasn't of any help whatsoever."
• "Bad service bad food had to go to the counter to ask for everything."
• "The customer service is poor and it's always like this every time I come here."
• "Staff need to be taught customer service skills."
• "Poor quality of food and poor customer service. You have to order your food online with poor network for phones."

Cleanliness

Pros:

• "Hygiene wise it was good."
• "Pizza hut f**ked my niece's birthday party up... Nandos saved the day."
• "The food itself was brilliant as always from Nandos."
• "Tables were clean as well."
• "Food is as usual, outstanding."
• "Absolutely brilliant food as ever."
• "Vety caring and compassionate The staff should be congratulated Tge service and.food excellent."

Cons:

• "It was baking hot inside with no ventilation."
• "The tables were sticky like they’ve never been cleaned."
• "The toilets are dirty."
• "Not the cleanest ether compared to other nandos I've been to."
• "The floor feels like you are walking on grease."
• "Every single spare plate was covered in dirt and old food."
• "When you walk in here you feel like you've come to the slums. Unclean tables."

Ambiance

Pros:

• "Next to Nando's you have some cool stuff like Crazy golf and some other neat places."
• "The whole vibe of the place matches the food too."
• "The atmosphere in the restaurant was relaxed and cheerful."
• "The atmosphere had an African vibe. The design and decorations made the restaurant feel wild."
• "Atmosphere was a bit loud at the start calmed down after awhile but still a family venue where you can relax and enjoy your meal with loved ones."
• "A rare experience at this Nandos...it was quiet."
• "One of my most favourite Nando's... This one is halal and has a great location."

Cons:

• "Loud unwelcoming music terrible."
• "The upstairs seating wasn't open due to not having enough staff we were informed."
• "The same guy who seated us and served me had his underwear on show with his trousers worn low the whole time which I really didn't want to see while eating my chicken."
• "The whole meal was bland and dry."
• "It’s ok for any one who likes chicken that looks like it’s been on steroids plus their food is mainly bland..."
• "tired and dated interior."
• "This place has gone down hill in the last couple of years. The food standard is not what it used to be when it first opened."

Value

Pros:

• "The Salted Caramel Cheesecake was delicious with the Creamy Sauce."
• "Food was nice but the service was terrible and everybody looks like they dont want to be here and the some of the staff was rude..."
• "Food..well..the food genius whomever put grilled Chicken, chips and hot sauce deserves the Nobel Peace Prize 😁 it was well cooked and delicious."
• "My 1/4 Extra Hot with Peri Peri Chips and with Spicy Rice was delicious."
• "Food was brilliant."
• "Nando’s Star City’s food is amazingly delicious! It’s spicy feeling adds to it, giving a great meal for those who want a hot dinner."
• "Love coming to this Nandos as the chicken is Halal! Good consistently clean food with a good atmosphere."