McDonald's Reviews Summary

Order Accuracy

Pros:

• "Food was fresh and they included all the sauces we asked for."
• "The staff members were very polite."
• "Staff work very hard to get orders out as fast as possible and are unfortunately not appreciated enough by customers."
• "Often get faster service here than from much quieter McDonald's."
• "Even with it being busy my food was ready within 5 minutes."
• "Superb service! I ordered a quarter pounder medium meal... She came back after 5 minutes with a large meal as an apology."
• "The staff are very friendly."

Cons:

• "How many times was ordering from here always messes up order, always missing items in order."
• "Partial refund received from Uber Eats but 2/3 of us unable to eat due to dietary requirements."
• "This McDonald's constantly gets the orders wrong."
• "Service was terrible, the lady who took our order was too busy talking to another colleague and got 30% of our order wrong!"
• "We tried the new delivery service today and out of the whole order we received not one item we ordered."
• "Shocking how many times we have ordered from here to have Items not put in the bag."
• "We ordered a double cheeseburger, a cheeseburger and a chicken wrap for take away. When we arrived home and opened the burgers we noticed that none of the CHEESEburgers had CHEESE."

Staff and Service

Pros:

• "Staff are lovely despite the high stress job, and one man (blondeish hair, glasses, fairly tall) goes out of his way to make sure you have a good meal."
• "First time I've had McD's staff come over mid meal and ask if we needed more sauces or anything else."
• "Staff were curtious and polite."
• "Quite a regular McDonald's, service and staff were very polite and helpful."
• "The service is excellent."
• "The staff are very hardworking."
• "Manager apologizes when advised of wrong order."

Cons:

• "This place has the worst manager."
• "They are unprofessional staff one of managers she call lovedeep she is very rude nd they don't even know how to serve customer."
• "Guess busy hours make the front of house panicky and rude in a hurry to serve more customers."
• "Never met so many rude and unhelpful staff. I'm waiting for an order and is all there interested in is there uber orders."
• "Staff never spoke only to call out my order number and didn't even look at me when handing me my food."
• "The Manager was snarly, either chewing gum or maybe eating... not a great look."
• "The security working there talked so rudely."

Cleanliness and Atmosphere

Pros:

• "They do have plenty of seating though."
• "Clean ish for a mcdonalds and polite staff."
• "The building had a nice, homey atmosphere, kind of like when you walk into your mom's kitchen while she's cooking."
• "Always busy, sometimes crowdy, but clean and cosy, especially the upstairs section of the place with free toilette."
• "Having said that we cleared our own space of all the mess and the service was spot on."

Cons:

• "I have never seen such a disgusting place. Like no one cleaned it for a week. I honestly threw up."
• "It's completely not child friendly, it's almost impossible to get a pushchair through two forward opening doors and into the very small baby changing toilet."
• "Also floors and tables were dirty ... sorry."
• "The place when we got there (1am ish) was extremely dirty there was rubbish and food and sauces/drinks all over the tables and chairs and floor all down to disrespectful people."
• "The store itself is dirty, always overcrowded and seating area and bathroom upstairs is always locked off."
• "The place is very dirty, disgusting! Had to clean our own table."
• "Never saw anyone cleaning the tables once."

Food Quality

Pros:

• "Good coffee."
• "The fries were hot."
• "Love the fries."
• "The balsamic vinegar was good though."

Cons:

• "Visited here for the first time and it will definitely be the last... When we finally got our food it was really cold and just looked rubbish."
• "Absolutely disgusted with the service, my food arrived freezing cold."
• "Tasteless food...no mayo no ketchup even fries were also saltless."
• "The chips and burger were cold and the side salad left a lot to be desired."
• "Burgers a bit dry."
• "Horrendous food. Worst burger I’ve ever had. Bland, tasteless, cheap nasty ingredients."
• "Food was ok but barely warm."