Address: Willenhall Ln, Binley, Coventry CV3 2EA, United Kingdom
Phone: +442476651562
Rating: 3.8
based on 178 reviews.
Food Quality
Pros:
"Honestly the best McDonald’s in Coventry! Food is always hot! Chips are always perfect."
"Enjoyed the vegan burger."
"The food was hot and tasty."
"Always come here for a maccies breakfast, has been good fresh and piping hot food."
"Highly recommend the staff here, they are helpful and friendly and the fastest service of any fast food place."
"Angus burger wow flavour balance just a pinch more onion and it launches so good bought two no choice."
"Pancakes and sausage with a latte is what I ordered this morning and can state that the food service was prompt, with a smile."
Cons:
"McDonald's a place for fast food nope just cold soggy chips and burnt nuggets waited 30minutes for food."
"The fries are virtually always cold and I've found the best way of getting your food nice and hot is to order things where they have to make it fresh for you."
"Food was nice and hot but always check your order before you leave especially at drive through."
"Fries=cold,2×big tasties=cold."
"The food that did come this time was cold!"
"Just picked up two sausage and egg McMuffin meals, swimming in grease and they stink, burnt and cooked on a dirty griddle."
"The burgers were cold and tasteless, no sauces were offered and no napkins given."
Service
Pros:
"Drive through, a beautifully clear voice and even though it was 7 in the morning, seemed happy to help and serve."
"Staff were brilliant on helping with social distancing and delivering food to the table."
"Clean environment with toilets and staff who are very helpful."
"Friendly staff."
"The lady who helped my mate clean up after he tripped and fell was awesome, she even replaced her drink for him."
"Visited today with family and had the best customer service I’ve ever received from any McDonald’s chain."
"Going in here you can sort out any errors in your order."
Cons:
"Poor service, organisation."
"Awful place. Use drive thru, staff more interested in talking about what last night lay was like don't even talk just hand food over."
"Too busy chatting with friends to bother about us or any semblance of customer service."
"Customer service was bare to nothing, barely a word uttered to us just card machines and food shoved at us."
"Service is trash, food is trash, been going to this McDonald’s for years after working long night shifts and 2 weeks before Christmas this year I get hit with a £100 fine for staying too long?"
"Staff members shouting spoilers for avengers end game across the restaurant, Missing monopoly stickers."
"Very poor customer service, I spent almost £40."
Cleanliness
Pros:
"Since they have refurbished this mcds, it's a really smart and nice place to hang out."
"Clean environment, relaxing atmosphere with good music playing."
"Restaurant nice and clean."
"Cleaners busy without being intrusive. Toilets also clean and fresh."
"The restaurant is always kept nice and clean and the staff are really helpful when you have to take your cold fries back."
"It was clean and tidy at this location."
"Every table was filthy, some had food containers left on them."
Cons:
"Only issues, toilets and it's always packed, day or night so service can be slow."
"The tables are so dirty you'd prefer eat cramped in the car or drive home and eat cold food."
"Food was just warm, parking is a bit pants, attitude of telecom order point woman was not good, very off."
"You have gangs of loudmouth chavs loitering the seating areas inside and outside swearing loudly spitting and generally making it not feel like a family restaurant."
"Trust me my mum got our food and drinks and it was cold and mushy."
"Just had a delivery from just eat, forgot the carrot bag but more importantly, one of the chicken nuggets had a bite taken out of it."
"One urinal was out of order (heavily hinted by the tape!) which seems to of been that way for a while."
Efficiency
Pros:
"Will visit again, not so 'main road' as located behind a petrol station, maybe that helped."
"Great quick service, track and trace in place for COVID if you go inside."
"Order was ready really fast and was actually correct this time."
"Wasn't too busy - peak time Sunday night. They were dealing with lots of deliveries, didn't take long to get the eat in we had ordered."
Cons:
"Went threw the drive threw ordered a cheese burger n fries told to wait in a bay ended up waiting 25mins was about to drive off without food."
"Food is no different to other McDonalds. But the wait for food, say for Breakfast is getting worse."
"Hardly any customers inside, yet still took 20 minutes from ordering to receive our items."
"No longer fast food, 25 mins to get 6 chicken nuggets for the little one as he was starving."
"Thought it would be a great place to do a bit of paperwork. Got a £100 fine for parking there too long."
"Was understaffed during a busy period my family waited almost ten minutes to place a order using cash."
"BEWARE!! After ordering nearly £30 worth of food today and it being delivered by uber eats, I found out £8.92 worth of food was missing."