KFC Coventry - Tile Hill Reviews Summary

Food Quality

Pros:

• "Chicken tasted good as ever though."
• "Food quality is excellent and love their rewards schemes easy to use."
• "Good chicken, I like this over others as the chicken seems to be a little more moist and juicy."
• "Hot wings, chicken are the best to eat at KFC."
• "The food is always tasty."
• "Enjoyed the food that we got served at KFC yesterday afternoon."
• "Foods always good there."

Cons:

• "Chips cold and dry."
• "Bun stale and tasteless burger no zing and bland chicken no spice."
• "Absolutely disgusting food."
• "Bun was horribly cold, chicken was dry as shoe soil."
• "Chips appear to have been cooked in old oil and tasted of onion bahji."
• "The boneless fillets were so over cooked that it was impossible to chew them enough to be swallowed."
• "Food was subpar worst KFC I’ve ever had."

Customer Service

Pros:

• "If only customer service staff everywhere were as pleasant and professional."
• "They offered supported, replaced a spilled drink and remained helpful."
• "The staff at KFC, Coventry (Tile Hill) are friendly, helpful and prompt."
• "Lady on the till was professional and waited until I decided what I wanted to eat."
• "Polite and friendly staff."
• "The two ladies who served us between 2pm and 3pm on 26th when we had a kid with challenges were fantastic."

Cons:

• "Waited at the counter for several minutes without being acknowledged by any of the three staff on the other side of the tills."
• "Its the worst place I’ve ever seen, staff are so rude and moody."
• "Horrible customer service."
• "The staff is completely inefficient and slow compared to any other busy (or just normal) KFC."
• "We could hear lady taking the order laughing at us because she could not understand simple English."
• "Really poor service."
• "Staff are fast and friendly."

Cleanliness

Pros:

• "It seemed to be clean. There were a few tables that needed a wipe but in general it was clean and tidy."
• "Newly refurbished."

Cons:

• "No clean table when we got here even tho it was empty."
• "Filthy tables that hadn't been wiped for hours."
• "The hygiene is not even a word that could be associated to that place. Dirty tables, bins overflowing and bones on the floor."
• "Restaurant is also the dirtiest."
• "Windows haven't been cleaned for days! Avoid at all costs! This place is covid heaven."

Order Accuracy

Pros:

• "Improved from my previous visit because some refurbishment has taken place and the food was hot this time."

Cons:

• "They got our order wrong at the drive through even though we asked them to double check before we left."
• "Ordered a 6pcs wicked variety meal which should contain 6 pcs chicken, 4 fillets and 8 hot wings. My order was missing the wings."
• "Ordered a take away order, 1 boneless 12 piece feast and a twister box meal. Got given 8 pieces of chicken not 12 n missing the popcorn chicken / 1 side of gravy."
• "20 minute wait for food that had items missing."
• "Got our food order entirely wrong so when we got home half of what was there was not eaten."
• "Ordered a delivery last night ...when it came half the order was missing."
• "We paid £18 for a 10 piece bargain bucket... and when we got home to tuck in, it was only six pieces."

Service Speed

Pros:

• "Decent kfc. Usually served quiet quickly."
• "Only one person in front of me at drive through as opposed to Macdonald's where I counted 26."

Cons:

• "It's got to be the poorest service, that I have had from a KFC.. this was never Fast food, took 40mins."
• "Awful.... 10 minutes to get food as it was not cooked at 1600 probably the most busiest time of the day!!!"
• "Absolutely mad, I saw four cars drive off because we were there over 45 minutes waiting for food."
• "Had to go in, spent 15 minutes waiting and they still didn't give us the exact right order."
• "We were stood in drive thru for almost an hour because they refused to serve a customer their food."
• "The drive thru is slow and blocks the carpark so if you use it you need to look out for others wanting to get out."
• "Opted for the drive thru as it looked quite empty (three cards ahead of me) but it moved at quite a snails pace (almost stand still for around 8 mins)."