McDonald's Reviews Summary

Service Speed

Pros:

• "Plus despite a big queue, we got through the drive thru fast."
• "You could hear the manager helping and encouraging them which probably boosted morale during the lunch time rush."

Cons:

• "Wait times at this place are ridiculous, they seem only to prioritise the online deliveries."
• "The service is always incredibly slow whether you go in store or order delivery."
• "Queues are the norm here and the speed of service is dead slow and stop any time I've been here recently."
• "Service is terrible. I ordered a breakfast roll with Orange and no sauce. The whole order was wrong we asked the staff to check twice we left on the 3rd check but was still wrong."
• "The slowest McDonald’s out there, so disorganised."
• "Drive through for breakfast took 15 minutes just to order, despite there being no queue."
• "It took me 30 minutes to get through the drive in before Christmas and they only had 2 cars in front so they can't even say that it was busy."

Order Accuracy

Pros:

• "The best Macdonald's I've been to in a very long time! Hot, fresh and tasty food."

Cons:

• "Every single time we go here, they manage to get something wrong."
• "Every single time I have visited this place they have got my order wrong!!"
• "Went through drive through, ordered meals for family, 20 chicken nuggets missed and didn't realise until we were at home."
• "I ordered toffee latte but I received coffee latte instead."
• "Nearly every order I've ever had from this place has been wrong in one way or another."
• "They always miss something off a home delivery, today we had no milk, sugar for the tea and no ketchup, although we asked for these things."
• "Just ordered 20 nuggets. A mcspicey meal large and when it’s arrived the entire order is wrong."

Food Quality

Pros:

• "OMG the new Mcplant burger is AMAZING!"
• "Kids enjoyed their food, mine was good."

Cons:

• "The big tasty I had was cool not hot not cold the cheese had melted out the side but had now gone hard and become a solid again."
• "The meat was really dry and overcooked, the bun had very little sauce on it, the chips were warm, not hot, and tasted a little stale."
• "Spicy rap veggie only put crusty veggie dippers in and they looked like they were dipped in poo tasted cold and off."
• "I had to throw away the fries they were very cold and I didn't have time to change them as they had taken so long to get my meal."
• "Food comes out stone cold time after time after time regardless of whether you go through the drive thru, click and serve or order inside."
• "My partners food was dry and the chicken that mine came with should have been enough to fill the bun like in the picture but no half my bun had nothing in it."
• "I've been a McDonald's regular customer for the past decade. But I'm very disappointed in this restaurant. Bought a chicken wrap and it tasted like it was kept in the sun for 3 days."