The Green Man Reviews Summary

Service

Pros:

• "Staff very friendly."
• "The ambiance was lovely and relaxing and there were plenty of helpful staff led by Kai."
• "Charlie is a very good quiz host and Matt is always very helpful and welcoming."
• "Staff excellent in sorting out my parking error, make sure you record your registration on arrival."
• "Manager was lovely very welcoming."
• "Absolutely superb service and a great family atmosphere."
• "One young lady in particular, she was a University graduate who had been with the company, and at Green Man for 2 years, showed total dedication to her front of house roles."

Cons:

• "The waiter who served us our food didn’t say a single word and just dumped it on our table."
• "Poor service - unfortunately 1 person serving and 1 on the bar."
• "Service absolutely shocking... arrived for a 1-30pm booking, eventually got main course 90 minutes later."
• "Slow service at the bar, only 2 members of staff to serve busy bars."
• "Once we finished our meals, our empty plates remained on the table for at least 30 minutes plus."
• "The service was disappointing from the rest of the staff, not once did anyone check to see how our food was."
• "We didn't have a single member of management come over to check on our food or even apologise properly."

Food Quality

Pros:

• "Spotless pub, good menu, fairly priced."
• "Quite possibly the nicest burger I've eaten out."
• "Had a really good Sunday lunch."
• "Food was good for a chain pub."
• "One of the nicest juiciest gammon steaks I've had in a while!"
• "The salad and roast dinners were excellent with generous portions."
• "Main was great and the desert was amazing."

Cons:

• "Worse meal me and my family have had ever!!"
• "Ribs were slightly overcooked in some areas."
• "The chicken wings were greasy and no flavour."
• "The main course the pie didn’t have any really flavour and the haddock was very wet inside like it had just defrosted."
• "The food was extremely poor and the service was extremely poor."
• "The pizza was so overcooked that I could barely cut it, with the cheese crispy on top."
• "The chips were cold and the posh fish was cold."

Amenities

Pros:

• "Free parking as long as you remember to log in to the tablet by the door."
• "Children are also welcomed with 2 giant teddy dolls and toy bag in the restaurant."
• "Ordered drinks and food via 'Elmer Inns' app and drinks arrived within minutes."
• "They even offered free parking and kindly explained how to enter my registration details."
• "The staff are friendly and helpful and there is a free car park if you register it when you get in the pub."
• "Service is good the food is great free parking is good (don't forget to input your reg on the iPad next to the bar)."
• "The staff are welcoming and very helpful."

Cons:

• "Unfortunately as a disabled person l was very disappointed to discover l couldn't use the toilet facilities as they were up 2 flights of stairs."
• "Toilets are upstairs, which is a downside, but this does enlarge the space downstairs."
• "Very clean and tidy throughout with the toilets for Male & Female being up a flight of stairs."
• "No heating in toilet so very cool given temperature outside was 0 degrees!"
• "Don't forget to enter your vehicle plate on entry."
• "Beware the parking charge!!!"
• "they also serve short measures on the draught beers with almost 1/2 a pint of head"

Atmosphere

Pros:

• "This is a great friendly family pub, always busy."
• "Really nice ambience and vibe."
• "Relaxed atmosphere with generally well dressed, good class clientele."
• "The Green Man in Kenilworth is beautifully laid out, with cosy corners, spacious areas and lovely seating."
• "A classic small town pub that's done well."
• "We like this lively pub. Always busy but not noisy and a good place to meet up with friends for a chat without having to shout to be heard."
• "A very warm friendly atmosphere."

Cons:

• "We were told to look out for a guy in a striped shirt. We found him glued to a laptop."
• "We shall not be returning soon. Sorry first impressions."
• "I have never in all my time of eating out met a place so miserable and very unhappy to take your orders or even ask us how our meals were."
• "Absolutely no Christmas atmosphere, it was cram them in and get them out."
• "Staff rude and insolent, twice we asked for cutlery and my partner eventually made 3 choices for his main course."
• "The whole place looked definitely deflated."
• "We sat in the front corner and found the lights so low we could not see each other across the table without ducking down."