Motorpoint Oldbury Reviews Summary

Customer Service

Pros:

• "The service I received from Anthony at the Oldbury facility has been nothing short of superb."
• "Brilliant service from start to finish."
• "Customer service 5*. Very welcoming staff will definitely look after you without any pressure to buy."
• "Even called me up a week afterwards to ensure everything was to my liking."
• "Absolutely brilliant staff..moe I think his name was that looked after me...he was so polite and helpful, wasn't pushy in selling and put myself and my kids totally at ease when looking to purchase a car....I cannot recommend them enough due to this fact...you have brilliant staff..."
• "Professional and slick service."
• "Thank you Motorpoint, Paul and Emma for your help, and I even got a nice coffee while I waited for the test drive."

Cons:

• "I just want to give the car back and start again, somewhere I will be taken care of properly."
• "The second lady we saw on reception was arrogant and wouldn't listen to what I was saying."
• "Customer service is shocking and even worse when they know you're not buying another car."
• "The contact centre, customer care team and Oldbury branch are not helpful at all. They will be helpful when purchasing a car but once sale is done they no longer care about the customer or vehicle sold."
• "Just been passed around and not being heard at all!!"
• "They treat you like some kind of see you C U next Tuesday person."
• "Terrible service every time i’ve visited this branch, not even sure why i bothered going back but todays visit has been by far the worst."

Staff and Sales Experience

Pros:

• "Gavin who sold us the car was friendly, considerate of your need to make decisions and honest."
• "Calson at Oldbury who completed the deal in the most friendly and professional manner."
• "Went with a family member to buy a car. Very polite staff, not pushy at all."
• "Steve made it very easy for me. He was polite and professional and not pushy at all."
• "We were greeted by Sanjay one of the salesteam. He was informative giving us guidance when needed, but didn't pressure us in making a sale."
• "Visited Motorpoint Oldbury on Saturday as we started looking at the cars a salesman called Haroon came and introduced himself to us and as this was our first visit he explained the process. We were then left to look at the cars at our own leisure. Absolutely no pressure whatsoever."
• "Richard (sales) and Paul they were both really helpful and friendly and made the whole sales process easy."

Cons:

• "When your making a big decision on buying a new vehicle you want to feel special and spoke to in a manor a customer should be and feel looked after, recently this branch of motorpoint as gone down hill the staff have no time for you."
• "Then he said what are you after with a long face and looking like he needed a wash I told him and he asked for my details I said I didn't wish to give out .you details unless I was interested in a car I wanted to look at the cars first."
• "A Salesman told us that they don't negotiate on prices."
• "Sharing on behalf of my mother who went in today to look for a car. After being approached by a member of staff she informed him of what she was looking for/budget for he promptly told her no straight away, their cars were only up to 3 years old and 30,000 miles and pretty much walked away from her instantly."
• "Absolutely appalling service, my father purchased a car from this branch... We will never use this branch again with lying a salesman and unprofessional service."
• "Extremely bad service came up to see a car we had interest in and told car had no faults and passed all checks, upon test driving the car the engine was knocking to bits."
• "Had vehicles here many times however this time around has been bad, been waiting to speak to somebody higher to discuss and nothing as of yet. Disappointed with the service this time around plus the issues with the vehicle I have."

Facilities and Amenities

Pros:

• "Place could do with more flood lights. Great cafe. Free drinks."
• "They also have an excellent cafe where the food is very good and the service as good as the service received from the sales staff."
• "Little cafe on site and public toilets, small customer car park on site not ideal but it is there. Huge, vast quantity of quality cars for you to purchase."
• "Free drinks while you wait and are being dealt with, no pressure at all from the staff."
• "Full tank of petrol on collection. Very efficient service."
• "Went to view cars liked the no pressure approach of the sales people they gave us a piece of paper and a pen and said if we are interested in any vehicle then to note down it's number and they would get us the keys to view."
• "The purchase and collection process is very organised and smooth."

Cons:

• "Large scratches scuffed and cracked bumper, untouched paint, cobwebs on wheels obviously no brake check."
• "The car was also very dirty inside and out."
• "Drivers footwell carpet nearly worn through in an automatic with such low miles it seemed unbelievable."
• "There cars are definitely not checked to meet high quality standard."
• "The oldbury branch tried to rectify the issue with bright white sensors that did not match my car!"
• "There aren't as many cars now, the indoor showroom which is a fair size had barely any at all."
• "The car was in the exact same condition, marks on the outside and inside."

After Sales and Support

Pros:

• "Just sourced a fabulous little Corsa for my 84 year old Dad ! ..Everything was beyond expectation.. the online experience simple, ordering process a doddle, the pricing was very competitive, the reservation process and information flow faultless...and on collection, all the staff were polite, friendly, courteous and non pushy."
• "I cannot praise Motorpoint enough and would not hesitate to recommend them to others but would also return when i need another car."
• "Excellent service! We brought our car and recommended Mororpoint to a friend who visited there and also drive away with a new car."
• "The staff here are amazing. They can't do enough for you. From the moment you walk in to the moment you walk out, they're attention to detail is second to none and friendly is not the right word, very attentive but they are amazing here so well done them."
• "Service was excellent. No issues whatsoever, all staff were friendly and my collection was done promptly."
• "From start to finish the experience was brilliant, friendly and so easy."
• "I have nothing bad to say about my experience from motorpoint oldbury. Scott was an absolute pleasure doing business with. No wacky sales pitch trying to upsale me, just relative and direct information regarding any car I enquired about and about the after sales of the company."

Cons:

• "I still do not have my V5!"
• "I did buy the car but i've had nothing but trouble with it since and Motorpoint dont want to know. Its cost me money & time to get things fixed & sorted."
• "Had a windscreen issue, they said they're manager pav or pavan whatever his name is would sort the issue out but no he decided to blank my emails."
• "It’s just a joke, no client after care at all."
• "Initial sales was great and problems started with the after sales service or lack off."
• "Just received a shock in the post with me being the 3rd keeper on the v5 rather than 2nd as per the listing advert via motorpoint website."
• "buying the car was easy enough but there again when your paying cash no ones going to argue. The issue is don't be tempted by them after the sale for extras. Paid for 'made to measure car mats' I know it sounds a joke but I was pleased with the initial service. Over a month late no mats and after repeated polite requests NO CREDIT."