Bury Lane Farm Shop Reviews Summary

Staff and Service

Pros:

• "their friendly staff rounded up an enjoyable Sunday afternoon!"
• "Staff are so friendly and helpful."
• "Helpful staff, well laid out for customer safety."
• "Polite and knowledgeable staff."
• "very efficient, polite staff."
• "Welcoming and helpful staff."
• "Staff are really friendly and attentive."

Cons:

• "Having to seek out staff to be served and then having to do it to pay is not a training issue."
• "No obvious sign of supervision."
• "The service had no organisation to who was supposed to be doing what, just seemed a little all over the place."
• "Service at the cafe was extremely slow and disorganised."
• "Was abruptly met by a member of staff who has no personality."
• "The staff on entering the play barns was rude and unwelcoming."
• "Waited an age to be served."

Food Quality

Pros:

• "Lovely cafe with home cooked style food, great cakes!"
• "The food in the cafe is lovely and all very clean."
• "The quality and quantity of the 3 course meal was excellent coupled with the service afforded to us."
• "The food was really good."
• "Had really nice lunch, in smart clean surroundings."
• "The cafe serves very good food, most ingredients are from the food hall."
• "Food is good & prices are fair."

Cons:

• "Also ordered a slice of cake that was seriously old."
• "Came here today and unfortunately we were served cream that had gone off and smelt like cheese."
• "Served warmed up quiche which meant very soggy, soft pastry; had to send back."
• "Coffee arrived, tasted like warm water (not even a hint of coffee taste).....then a below average meal, all quite tasteless."
• "When the food did arrive it was very average and clearly hadn't been made with any care."
• "The egg and bacon baguette on granary with a side of hash browns turned out to be a bacon and sausage baguette on white with still frozen hash browns."
• "The haddock was over cooked, instead of golden brown, it was dark brown, and far to crispy."

Facilities and Cleanliness

Pros:

• "On top of the berry picking, there is an indoor children play area, children love it."
• "The Fun Barn and newly built Beach area is amazing and my three grandchildren LOVE it."
• "Great response to the distancing ruling, the checkout was absolutely brilliant with staff wearing gloves and distancing themselves."
• "Bury Lane Farm Shop have plenty of parking space."
• "The cafe is spacious, clean and comfortable."
• "Soft play area is nice and clean."
• "Keep up the good work especially keeping everywhere clean."

Cons:

• "The softball cannons and vacuums are often not all working."
• "tables were not cleaned, I asked the waitress if she can wipe it down for us, I had to ask 3 times before she eventually flicked a dry cloth across the table."
• "There is also no evidence of recycling going on at the soft play, with staff throwing cans etc into the general rubbish bin."
• "Only downside is the cleanliness of the bathroom and changing area - floor, surface areas and toilets were wet and sandy."
• "Lots of dirty tables when we arrived."
• "The table was dirty and the highchair too."
• "2 stars lost as cafe very loud, had to queue to get into soft play barn and some toilets out of order and others were dirty and out of paper."

Value and Pricing

Pros:

• "I always feel like I am getting some good, organic produce at a reasonable price."
• "The food prices are very competitive."
• "Amazing brunch! Absolutely delicious food and very reasonably priced."
• "A very enjoyable afternoon out. All in all, well worth a visit."
• "Enjoyed a very nice reasonably priced and generous lunch."
• "By using my Loyalty card I receive offers and if one wants quality then I'm happy to pay for it."
• "People will complain it's pricey but they're clearly not willing to pay to support local businesses - the quality and freshness of the produce is definitely worth the price."

Cons:

• "Whilst this farm shop is quite pricey it does have good quality produce."
• "Not cheap, with three children."
• "Bit more expensive that other similar places I have visited."
• "But pricey if you're buying non food gifts."
• "It was very overpriced also for that type of shop and their charges I would expect to be told the sell by date."
• "It's nice but all fairly pricey."
• "Price is about 15% higher that it should be."