"We were impressed with the duck and orange pate, crisps and fruity marshmallows etc."
"Very good selection of fruit, vegetables, breads, cold meats and cheeses."
"Great selection of local produce, fresh vegetables including wild mushrooms, exotic fruit, a head-spinning selection of cheeses (both local and European), amazing variety of local ales."
"They have a great selection of fruit and vegetables."
"Such a huge selection of everything. Quality vegetables and a great little butchers."
"The best farm shop you could dream of."
Cons:
"The prices that they charge for the product they serve is shameful."
"What on earth has happened at Macknade? New management? Until recently they had the best fruit and veg. But now that section has been drastically reduced in size meaning the selection is now very poor."
"Pretty empty of lovely veg which is why we've always come here."
"Most disappointing the I bought some Brighton blue cheese, which is one of my favourite cheeses was stale and gave me an upset stomach."
"I ordered a toasted sandwich and waited half an hour for it to be thoroughly burnt, I sent it back as it was unedible and the manager tried to explain that it was not burnt when it was clearly burnt."
"Terrible merguez sausages. Brought a pack of Merguez from here and have to say they were the worst and most expensive I've ever had."
"Food hall great although megger expensive."
Customer Service
Pros:
"Just been to cafe for breakfast. Lovely different selection. Friendly service and quick."
"The staff are lovely and friendly."
"Very clean and well organised and the service is friendly and helpful."
"The customer service is to appreciate as well, as they are very helpful, and they have good knowledge about the products."
"The staff are very helpful, well done."
"The staff are incredibly friendly and helpful too."
"Indeed, the staff very professional, friendly, polite and welcoming."
Cons:
"I ordered some apples for home delivery, however between the staff at macnades and the courier there was a failure to deliver them."
"The workers had unwelcoming clothes and the customer service was atrocious."
"it pains me to say this after coming here for many years, often 2 or 3 times a week. it may be due to going through troubling times, but I cannot recall a smile or warm encounter with any of the staff."
"If I could give 0*'s I would. Went out for a quick lunch so thought here would be ideal as had been here previously. We then waited and waited and waited for approximately half an hour still no order was taken."
"We waited 15 min to order the food and then 45 min to arrive."
"Poor attitude and uncaring staff. Not food related, but we found a small dog in the middle of the road this morning just down the lane from macknade, and went into Macknade to see if they could help."
"Food was tasty but unfortunately the customer service was dreadful."
Value for Money
Pros:
"I received a personal hamper for fathers day (coffee special) all produce was fair trade, and tasted beautiful."
"We do all our fresh food shopping here and it costs about the same as it did at the supermarket but the quality is way higher."
"Loved it! Great selection of products at competitive prices."
"Macknade's is expensive compared with your local supermarket, but the quality is very high, you certainly get what you pay for."
"You really do get the best quality imaginable so you defo get what you pay for."
"Excellent quality and price for fresh fruit and veg: the prices are only a bit more than local supermarkets."
"You get what you pay for @ Macknade; it's not cheap but the quality speaks for itself."
Cons:
"Some things are a bit expensive for some people."
"Very pricey, but generally very good quality."
"Fairly expensive."
"Prices extortionate totally, looked at bread prices and local ale."
"Pretty pricey."
"Not cheap, but great quality and a good place to treat yourself."
"Nice shop with loads of lovely goods but seriously overpriced."
Facilities
Pros:
"Large free car park with easy access from main A2 road."
"Another great bonus is the chance to use a box and paper bags as an alternative to the environmentally unfriendly packaging used by most supermarkets."
"A good spacious car park that caters for the disabled spaces close to an accessible entrance with toilets inside too."
"Lovely cafe and ultra clean and green toilet facilities."
"There are disabled and baby change facilities."
"Good sized car park."
"A unique farm shop in the Faversham - Canterbury area. Very wide range of good quality products at reasonable prices."
Cons:
"What annoys me even more is the lack of any heating during winter leaving staff and customers freezing cold."
"The cafe outdoors in the 'food village' served coffee in tin cups, which looked stained, worn, old, and tatty."
"Ended up sitting on a stack of pallets by the car park."
"Large car park but there's only two disabled bays."
"Big parking area.....full of big potholes and rather muddy."
"The cafe entrance seems to be guarded by a very abrupt lady advising of lengthy waiting times even when there are clearly many empty and sanitised tables."
"It was a bit drafty and cold for my liking. It was also quite busy which made it quite loud."