Druids Head Reviews Summary

Service

Pros:

• "Nice pub, great service, good atmosphere."
• "Great pub. Friendly staff and good food."
• "What a great pub👍 staff was efficient and welcoming 😀 The pub looks awesome to me, very clean and with a very cosy feeling."
• "Great service and nice sized tables."
• "Although it was very busy, staff were very friendly and helpful."
• "Good food, good service."
• "Service pretty fast considering it was busy night."

Cons:

• "The member of staff who brought the food over didn't seem to care at all that it was late."
• "Service was slow and staff didn't seem bothered about their customers."
• "Ordered food. Server forgot to take the order for one of our kids."
• "Yesterday, on a Saturday afternoon, we (three people) were waiting over an hour for our food."
• "The staff didn't look very well trained as four of them weren't able to serve a small crowd."
• "Was told it was table service but despite the pub being fairly empty nobody came over to take our order."
• "I've been sat at the table for an hour and half since ordering and have watched everyone else receive their food yet when we ask they say they will check and don't come over to us."

Atmosphere

Pros:

• "Nice atmosphere, quite calm for a Saturday night. Really friendly staff."
• "It has a lovely atmosphere inside very welcoming... really nice place to have a drink just off the market square."
• "Absolutely bangin pub and super cosy atmosphere."
• "Always a great meeting place, with a nice garden space."
• "A place to kick off your shoes (metaphorically) after a long day of shopping."
• "COSY, COSY, COSY! Unlike many other pubs in Kingston this place feels like a proper country pub, full of wooden beams and even a real roasting fire."
• "Love the privacy of the cosy front rooms with the fireplace - a great spot to hide away in the winter months with a warming pint in front of a blazing fire."

Cons:

• "Intoxicated manager who was Irish was a verbaliser talking absolute garbage he’s breath stank as well."
• "The area in corner was freezing .. the back door to the garden would not close properly & broken window would not shut and it was freezing."
• "The smell of urine was disgusting, thought I was going to be sick so left a lot earlier than intended."
• "the problem with flies and midges in the garden is absolutely terrible, the pub should invest in some citronella candles!!"
• "The toilets on the weekend are also always a bit on the nasty side and neglected."
• "Toilets were not clean. Lock on the door broken."
• "Toilets and overall cleanliness disappointing."

Food & Drink

Pros:

• "Their loaded nachos are some of the best I’ve ever tried, you can tell that they’re freshly made."
• "Brilliant beer and spirit selection."
• "Reasonably priced, well cooked food served quickly and with friendly staff."
• "Decently priced food and drink. Food is always delicious and well presented."
• "The cheese toastie was delicious."
• "I had a very decent burger with fries and sweet potato fries for £9."
• "The food is mostly homemade!! My husband had a Steak pie which was homemade with beef dripping gravy and great chips!!"

Cons:

• "I have visited the druids head a number of times, it is very hit and miss with the Sunday roast."
• "The chicken was dry and not that flavourful. The potatoes were hit and miss with some being hard. The Yorkshire pudding was slightly burnt."
• "Staff sadly did not know how to pour Guinness."
• "Food was terrible. Microwaved mixed platter to share."
• "I ordered the Big Fish and Chips, and wow was I disappointed. It was incredibly oily, tartare sauce tasted like it was out of date."
• "Decent beer selection but I feel the food quality has fallen in recent times. The burger really taste cheap, like a wimpeys burger."
• "The halloumi platter was around £14 and was very disappointing."

Facilities & Management

Pros:

• "It was very clean and there was plenty of room to sit."
• "Nice friendly place, bouncers and bar staff are very polite, unlike a lot of the other places in Kingston town centre."
• "Nice place and very friendly for dogs."
• "Very large pub with a great atmosphere and plenty of room."
• "The one pub I will always return to, me and my group of friends often attend this place due to how large the place is, huge beer garden round back, two bars and an upstairs balcony area, great drink options and friendly staff."
• "The pub itself is very cosy and inviting."
• "Good atmosphere, nice areas to sit for small & large groups."

Cons:

• "Used to be a regular haunt, but we are done."
• "Used to be a regular at this pub. Decided to come here for a mates birthday to check the refurb out. First drink I go to order, and I'm greeted by a rude bar lady."
• "One particular staff member was very unwelcoming, small Asian American girl, starting on we cannot serve you if you are playing pub golf."
• "The vegan options are awful and most of the main dishes were not available, so we had to buy sides instead."
• "Last Friday, I accidentally left my Lidl bag and a Primark bag at the establishment... my groceries had been discarded, and my Primark bag, which contained a top worth £16, was nowhere to be found."
• "Been in this pub a few times as it’s very central in Kingston, great choice of beer’s and friendly staff but today was not very happy, having arranged a family meeting 8 adults and one new born baby we were disappointed having eaten and drunk for nearly three hours to be asked to leave because they don’t accept children under 18 after 6 PM."
• "Awful experience. Ordered 5 Roasts today took 50 minutes to finally arrive. When they did all meals were stone cold."